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IT Program Manager / Scrum Master (Contract) Resume Example

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IT PROGRAM MANAGER / SCRUM MASTER (CONTRACT)
Certifications
  • Certified Information Security Manager, CISM
  • Certified Scrum Master, CSM
  • Lean Six Sigma Yellow Belt
  • Lending Compliance Certificate
Education
Graduate Certificate: : Public Management, Expected in 12/2022The Ohio State University - City
Master of Business Administration: : 05/2019Averett University - City, State
  • Concentration in Human Resource Management
  • Graduated cum laude
Bachelor of Science: : 05/2013University of Phoenix - City, State
  • Criminal Justice Administration
Professional Awards
  • Excellence in Project Administration, Northrop Grumman Corp
  • Lee Andersen Veteran & Military Spouse Award (Capital One), U.S. Chamber of Commerce
  • Circle of Excellence recipient, Capital One's highest award
  • Freedom Award (Capital One), Department of Defense
  • Coordinated ESGR signing the employer agreement with Brigadier General Wayne Wright, Capital One
  • Joy Morgan Scholarship recipient for excellence in project administration, Capital One
Affiliations
  • Officer of Elections, Chesterfield County
  • Joint Safety Task Force Member, Chesterfield County Public Schools
  • Board of Director's & Volunteer, Henrico County CASA
  • Volunteer, Chris Souza Military Foundation
  • Volunteer, Lonesome Dove Equestrian Center
  • Volunteer, Richmond USO
Professional Summary

Dedicated Program Manager possessing 15 years of experience in building successful programs. Proven history of leading government and corporate organizations in quality assurance, risk management and global security initiatives. Skilled in mentoring, training and contributing to the professional development of staff members - both on and offshore. Proficient in managing budgets and reporting status to stakeholders.

Work History
IT Program Manager / Scrum Master (Contract), 01/2020 to Current
Company Name - City, State
  • Manage delivery of large, complex technology initiatives for $8B portfolio. Responsible for all aspects of program execution and implementation of a multi-year change program, with focus on a large-scale technology transformation and cloud implementation
  • Executive & Program-level Reporting: Content development and overall preparation for various updates, including Monthly leadership review, Biweekly Steer Committee, Advisory Forum, Product Leads, and other Ad-hoc forums.
  • Legal & Compliance: Manage Legal and Compliance reviews, including support of legal holds and counterparty risk assessments. Updates to overall strategy deck and ongoing management of purge process.
  • Surge Team Management: Manage 54 member offshore surge team. Provide support around closure of identified capability gaps, risk resolution, detailed plan for burn up and burn down.
  • Risk Management: Support identification and and management of program-level risks, coordinating across S2s and Program team meetings, track and manage dependencies, manage escalation of program-level risks through appropriate forums.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Incident Response Lead: Responded to SEV 1-5 IT incidents calmly, implement disaster plans, coordinate teams and resources to swiftly respond to problems, track until closure and communicate to all levels of management.
National IT Security Project Manager (Contract), 03/2019 to 01/2020
Company Name - City, State
  • Provide leadership, expertise and direction on multiple large-scale complex security and nationwide infrastructure projects totaling over $20M from conception to project close
  • Perform day-to-day project management activities including development and monitoring of project artifacts like scheduling, risk management, and communications.
  • Experience and deep understanding of Project and Program Management framework, Governance models and Executive Reporting to Senior Stakeholders and external regulatory bodies
  • Led functional and technical geographically dispersed support teams for implementation of software applications and enhancements.
  • Increased PMO's ability to support digital and secure environment
Business Consultant (Contract), 09/2018 to 02/2019
Company Name - City, State
  • Provided compliance oversight relating to military protection laws (SCRA & MLA) for all USAA products and services
  • Analyzed client bank processes and provided coaching for compliance and heightened efficiency. Monitored and resolved member issues and complaints relating to military benefits
  • Reviewed company forms, training and marketing materials and communication procedures for compliance with applicable laws and guidelines. Increased member satisfaction by 80%
Senior IT Project Manager, 06/2015 to 08/2018
Company Name - City, State
  • Planned, managed and implemented enterprise-wide, high-risk security and escalated projects for Commonwealth of VA - VITA
  • Reviewed and ensured compliance with SOW, contract terms, proposal requirements, and system requirements
  • Identified problematic issues, executed initiatives to resolve them and address root cause gap
  • Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets, while mitigating risks
  • Monitored Call Center/Service Desk to ensure end user incidents and needs are addressed adequately and in timely fashion
  • Managed and mentored team of engineers that increased productivity and compliance of 4,000+ state servers to security standards from 13% to 93%, all while implementing new patching tool in less than 4 months
  • Acted as point of escalation for state wide incidents for specific projects in IT infrastructure environment in order to prioritize workflows, resolve conflicts and prevent service disruption across multiple suppliers and customers
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Resume Overview

School Attended

  • The Ohio State University
  • Averett University
  • University of Phoenix

Job Titles Held:

  • IT Program Manager / Scrum Master (Contract)
  • National IT Security Project Manager (Contract)
  • Business Consultant (Contract)
  • Senior IT Project Manager

Degrees

  • Graduate Certificate : : Public Management , Expected in 12/2022
    Master of Business Administration : : 05/2019
    Bachelor of Science : : 05/2013

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