IT Program Manager / Scrum Master (Contract) Resume Example

Dell Technologies, Cyber Security Program Manager

• Work with global workforce to contain enterprise-wide vulnerabilities.
• Performed risk and vulnerability assessments and provided results and recommendations to senior management.
• Monitored computer virus reports to determine when to update virus protection systems.
  Conducted security audits to identify vulnerabilities
• Planned and oversaw configuration changes for security infrastructure platforms for enterprise.
• Provided consultation and technical services on all aspects of information security.

Capital One, IT Program Manager

• Experience with NIST Security Standards, JIRA, Atlassian, Confluence
• Manage delivery of large, complex technology initiatives for $8B portfolio. Responsible for all aspects of program execution and implementation of a multi-year change program, with focus on a large-scale technology transformation and cloud implementation
• Executive & Program-level Reporting: Content development and overall preparation for various updates, including Monthly leadership review, Biweekly Steer Committee, Advisory Forum, Product Leads, and other Ad-hoc forums.
• Legal & Compliance: Manage Legal and Compliance reviews, including support of legal holds and counterparty risk assessments. Updates to overall strategy deck and ongoing management of purge process.
• Surge Team Management: Manage 54 member offshore surge team. Provide support around closure of identified capability gaps, risk resolution, detailed plan for burn up and burn down.
• Risk Management: Support identification and and management of program-level risks, coordinating across S2s and Program team meetings, track and manage dependencies, manage escalation of program-level risks through appropriate forums.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Incident Response Lead: Responded to SEV 1-5 IT incidents calmly, implement disaster plans, coordinate teams and resources to swiftly respond to problems, track until closure and communicate to all levels of management.

Federal Reserve Bank of RIchmond, Sr. Security IT PM

• Provide leadership, expertise and direction on multiple, fast-paced, large-scale complex security and nationwide infrastructure projects totaling over $20M from conception to project close
• Perform day-to-day project management activities including development and monitoring of project artifacts like scheduling, risk management, and communications.
• Strengthened vendor relationships and enhanced revenue streams by applying business development opportunities
• Worked collaboratively with staff and vendors on capture, negotiation, documentation and compliance checks for FFP contracts.
• Experience and deep understanding of Project and Program Management framework, Governance models and Executive Reporting to Senior Stakeholders and external regulatory bodies
• Led functional and technical geographically dispersed support teams for implementation of software applications and enhancements.
• Increased PMO's ability to support digital and secure environment

• Provided compliance oversight relating to military protection laws (SCRA & MLA) for all USAA products and services
• Analyzed client bank processes and provided coaching for compliance and heightened efficiency. Monitored and resolved member issues and complaints relating to military benefits
• Reviewed company forms, training and marketing materials and communication procedures for compliance with applicable laws and guidelines. Increased member satisfaction by 80%
• Liaised with senior officers for ongoing quality assurance program integrity

• Planned, managed and implemented enterprise-wide, high-risk security and escalated projects for Commonwealth of VA - VITA. Reviewed and ensured compliance with SOW, contract terms, proposal requirements, and system requirements
• Identified problematic issues, executed initiatives to resolve them and address root cause gap
• Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets, while mitigating risks
• Monitored Call Center/Service Desk to ensure end user incidents and needs are addressed adequately and in timely fashion
• Acted as point of escalation for state wide incidents for specific projects in IT infrastructure environment in order to prioritize workflows, resolve conflicts and prevent service disruption across multiple suppliers and customers
• Managed and mentored team of engineers that increased productivity and compliance of 4,000+ state servers to security standards from 13% to 93%, all while implementing new patching tool in less than 4 months
• Experience with NIST Security Standards, JIRA, Atlassian, Confluence

• Partnered with cross-functional teams to manage communications regarding new and existing buildings in renovation.
• Co-Founder of regional employee military group and COF being recognized as a high-performing, veteran-friendly company.
• Key contributor in the recruitment and support of military veterans both internally and externally.
• Developed annual veteran care package drive for entire footprint.