It Program Manager Scrum Master Contract resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Certifications
Certified Information Security Manager, CISM
Certified Scrum Master, CSM
Lean Six Sigma Yellow Belt
Lending Compliance Certificate
Education
Graduate Certificate: Public Management, Expected in 05/2023 The Ohio State University - Columbus, Ohio, GPA:
Master of Business Administration: , Expected in 05/2019 Averett University - Danville, VA GPA:
Concentration in Human Resource Management
Graduated cum laude
Bachelor of Science: , Expected in 05/2013 University of Phoenix - Tempe, AZ GPA:
Criminal Justice Administration
Affiliations
Officer of Elections, Chesterfield County
Joint Safety Task Force Member, Chesterfield County Public Schools
Board of Director's & Volunteer, Henrico County CASA
Volunteer, Chris Souza Military Foundation
Volunteer, Lonesome Dove Equestrian Center
Volunteer, Richmond USO
Professional Summary
Goal-oriented manager with distinguished experience in government and corporate organizations with proven leadership abilities. Talented professional considered knowledgeable leader and dedicated problem solver. Attentive to detail with experience in coordinating programs, projects, change management and process improvements. Skilled in mentoring, training and contributing to the professional development of staff members - both on and offshore.
Work History
Sr. Program Manager, Cyber Security, 09/2021 to Current Qlik – San Francisco, CA,
Manage one of five large cyber pillars, including company wide digital transformation program.
Collaborate with partners in external departments (Finance, HR, Accounting, etc) and engage with business users to ensure strategic alignment with workforce planning, location strategy, predictive modeling, quantifying enterprise risks and opportunities, annual budget planning, spend tracking, and capital labor analysis.
Manage a multi-year digital transformation project moving many aspects of the business to the Cloud. Working across teams (e.g. Infrastructure, Network, Architecture, Governance Risk and Compliance [GRC]), to lead both the strategic and execution efforts that support the modernization project.
Familiarity with security areas including governance, architecture, vulnerability management, cloud security, product security, network security, intrusion detection, dev operations, data centers, IAM, enterprise security, incident response, and other critical areas of information security.
Contractor, 09/2018 to 09/2021 General Motors – Burton, MI,
Dell Technologies, Cyber Security Program Manager
Work with global workforce to contain enterprise-wide vulnerabilities.
Performed risk and vulnerability assessments and provided results and recommendations to senior management.
Monitored computer virus reports to determine when to update virus protection systems.
Conducted security audits to identify vulnerabilities
Planned and oversaw configuration changes for security infrastructure platforms for enterprise.
Provided consultation and technical services on all aspects of information security.
Capital One, IT Program Manager
Experience with NIST Security Standards, JIRA, Atlassian, Confluence
Manage delivery of large, complex technology initiatives for $8B portfolio. Responsible for all aspects of program execution and implementation of a multi-year change program, with focus on a large-scale technology transformation and cloud implementation
Executive & Program-level Reporting: Content development and overall preparation for various updates, including Monthly leadership review, Biweekly Steer Committee, Advisory Forum, Product Leads, and other Ad-hoc forums.
Legal & Compliance: Manage Legal and Compliance reviews, including support of legal holds and counterparty risk assessments. Updates to overall strategy deck and ongoing management of purge process.
Surge Team Management: Manage 54 member offshore surge team. Provide support around closure of identified capability gaps, risk resolution, detailed plan for burn up and burn down.
Risk Management: Support identification and and management of program-level risks, coordinating across S2s and Program team meetings, track and manage dependencies, manage escalation of program-level risks through appropriate forums.
Incident Response Lead: Responded to SEV 1-5 IT incidents calmly, implement disaster plans, coordinate teams and resources to swiftly respond to problems, track until closure and communicate to all levels of management.
Federal Reserve Bank of RIchmond, Sr. Security IT PM
Provide leadership, expertise and direction on multiple, fast-paced, large-scale complex security and nationwide infrastructure projects totaling over $20M from conception to project close
Perform day-to-day project management activities including development and monitoring of project artifacts like scheduling, risk management, and communications.
Strengthened vendor relationships and enhanced revenue streams by applying business development opportunities
Worked collaboratively with staff and vendors on capture, negotiation, documentation and compliance checks for FFP contracts.
Experience and deep understanding of Project and Program Management framework, Governance models and Executive Reporting to Senior Stakeholders and external regulatory bodies
Led functional and technical geographically dispersed support teams for implementation of software applications and enhancements.
Increased PMO's ability to support digital and secure environment
Business Consultant (Contract), 09/2018 to 02/2019 Lockheed Martin Corporation – Cape Canaveral, FL,
Provided compliance oversight relating to military protection laws (SCRA & MLA) for all USAA products and services
Analyzed client bank processes and provided coaching for compliance and heightened efficiency. Monitored and resolved member issues and complaints relating to military benefits
Reviewed company forms, training and marketing materials and communication procedures for compliance with applicable laws and guidelines. Increased member satisfaction by 80%
Liaised with senior officers for ongoing quality assurance program integrity
Senior IT Project Manager, 06/2015 to 08/2018 Spinnaker Consulting Group – City, STATE,
Planned, managed and implemented enterprise-wide, high-risk security and escalated projects for Commonwealth of VA - VITA. Reviewed and ensured compliance with SOW, contract terms, proposal requirements, and system requirements
Identified problematic issues, executed initiatives to resolve them and address root cause gap
Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets, while mitigating risks
Monitored Call Center/Service Desk to ensure end user incidents and needs are addressed adequately and in timely fashion
Acted as point of escalation for state wide incidents for specific projects in IT infrastructure environment in order to prioritize workflows, resolve conflicts and prevent service disruption across multiple suppliers and customers
Managed and mentored team of engineers that increased productivity and compliance of 4,000+ state servers to security standards from 13% to 93%, all while implementing new patching tool in less than 4 months
Experience with NIST Security Standards, JIRA, Atlassian, Confluence
Project Manager, 10/2010 to 05/2015 Northrop Grumman Corporation – City, STATE,
Partnered with cross-functional teams to manage communications regarding new and existing buildings in renovation.
Co-Founder of regional employee military group and COF being recognized as a high-performing, veteran-friendly company.
Key contributor in the recruitment and support of military veterans both internally and externally.
Developed annual veteran care package drive for entire footprint.
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