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IT Program Manager, Emerging Tech & Innovation Resume Example

Resume Score: 80%

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IT PROGRAM MANAGER, EMERGING TECH & INNOVATION
Summary

IT Program Manager with over 10 years of collective professional experience in the IT industry, with a passion for constructing and leading high-performing teams and a proven track record of designing, communicating and executing Emerging Technology strategies that deliver lasting impactful business results.

Skills

Program management

Executive communication

Business case development

Strong background in project management

Vendor management

Certified agile practitioner

Cross function team builder

Strategic planning & execution

Budget administration

Risk analysis

Problem resolution

Design thinker

Relationship development

Bilingual Skills

Experience
NCR CorporationAtlanta, GAIT Program Manager, Emerging Tech & Innovation06/2018 to Current

Recruited as Program Manager to develop the Emerging Technologies portfolio delivery strategy which is on track to deliver $130M in business benefits throughout 2019-2021.

  • Managed the implementation and adoption strategy of the Appian iBPMS platform, enabling Finance to automate 90% of the customer pre-bill program, designed to improve cash flow by net 30 days through early customer engagement and invoice fidelity.
  • Designed an enterprise level cognitive AI strategy, bringing to life NCR's first ever intelligent virtual assistant across our customer's digital journey using IPSoft's Amelia, via the voice and digital platforms.
  • Provide council on CIO's Emerging Tech funnel evaluations ranging from IoT, Blockchain, Return to Work and other Gartner horizon 1 & 2 solutions.
  • Maintain a track record of completing all projects, solution evaluations and POCs 100% on time and within budgets.
  • Developed the IT Emerging Technology intern and new hire curriculum, which has become standard offering, and includes learning pillars in R&D, Design Thinking, Agile Fundamentals, Delivering Presentations, Managing Mini Projects.
  • Successfully completed a 6-month MIT's X|PRO leadership & strategy program sponsored by my leadership team.
  • Work with myriad technology suppliers and maintain vendor relationships with strategic partners that enable acceleration in the delivery of our automation portfolio.
  • Coordinated an IT led customer facing Design Thinking exercise which targeted 10 of our top key retail and banking customers in the Atlanta area, which provided insights how to improve UX across our managed services business.
NCR CorporationDuluth, GAIT Project Manager/Scrum Master, Services12/2013 to 06/2018

Promoted to cross functional Project Manager responsible for planning and managing a wide range of complex projects that were key enablers for our Services Digital Connected business and was a catalyst in the ITS agile transformation journey.

  • Co-led the solutioning, planning and execution of Services' KCS knowledge migration to Oracle's knowledge suite, proposed the curation strategy that resulted in purging over 9k outdated articles, onboarded 350+ support agents and decommissioned 37 Lotus Notes servers.
  • Managed a high complexity, migration project of our global Oracle EBS instances as part of a multi-year HW/SW deal with Oracle, designed to reduce yearly operational costs.
  • Planned, developed, implemented, executed and monitored Agile adoption practices within my cross functional project teams and enabled NCR's first self-sustaining agile practice team in our Serbian campus. Enabled over 40+ individual resources (8 teams).
  • Established NCR's first Robotic Process Automation Center of Enablement, providing a decentralized development framework, resulting in $1.3M in savings in its first year (2018). The CoE now manages over 250 RPAs as of October 2020.
  • Conducted various POCs and pilot engagements centered around digital omni-channel strategies and technologies to help increase customer self-service adoption, leveraging Live Chat, chatbot based FAQs, and unauthenticated self-serve solutions.
  • Trained, mentored and curated content for assigned incoming PMO proteges that were part of NCR's new hire rotational program.
NCR CorporationDuluth, GAIT Analyst & Porject Coordinator, Field Services07/2010 to 12/2013

Recruited as an IT Analyst in 2010 from T-Mobile USA to work for NCR's IT Global Support organization and apply my subject matter knowledge of all things mobile telecom.

  • Responsible for the maintenance and support of over 5k global Field Service accounts on NCR's Blackberry Enterprise Servers, performing QA, deployment of software patches on mobile devices and certification of multi-carrier RIM (Blackberry) devices.
  • Documented, published and managed my departments first BES knowledge standard operating procedures leading to more effective support for the field and reduced training lead times for new hires.
  • Recruited into NCR's first mobility team, chartered with developing a homegrown field services dispatch application on Android, allowing ITS to eliminate a $1M recurring SW/HW expense from Oracle.
  • Served as principal UX/UI designer for the homegrown Field Services mobile application, working with business stakeholders to develop wireframes, low fidelity mockups and prototypes, while eliciting and documenting functional requirements.
  • Partnered with release management to schedule mobile application point releases, upgrades and QA cycles across IT and business mobility stakeholders.
  • Participated in the multi-year global role out of our Oracle EBS and ES mobility applications and coordinated with ITS and Business PMOs to provide direct on-site support in Japan, Spain, and Mexico.
Education and Training
MIT - Professional Certificate:Organizational Leadership05/2020Massachusetts Institute Of Technology - XPRO, Cambridge, MA
  • Strategy & Leadership Principles for Engineers, Scientists, and Researchers
Certified SAFe 4 Agilist:Scaled Agile Framework For Lean Enterprises09/2019Scaled Agile
Project Management Certificate:Project Management11/2017Georgia Tech - Professional Education, Atlanta, GA
  • Completed professional development in project management
Certified Scrum Product Owner:Agile Framework03/2016Scrum Alliance
High School Diploma05/2002Mercedes High School, Mercedes, TX
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Resume Overview

Companies Worked For:

  • NCR Corporation

School Attended

  • Massachusetts Institute Of Technology - XPRO
  • Scaled Agile
  • Georgia Tech - Professional Education
  • Scrum Alliance
  • Mercedes High School

Job Titles Held:

  • IT Program Manager, Emerging Tech & Innovation
  • IT Project Manager/Scrum Master, Services
  • IT Analyst & Porject Coordinator, Field Services

Degrees

  • MIT - Professional Certificate : Organizational Leadership 05/2020
    Certified SAFe 4 Agilist : Scaled Agile Framework For Lean Enterprises 09/2019
    Project Management Certificate : Project Management 11/2017
    Certified Scrum Product Owner : Agile Framework 03/2016
    High School Diploma 05/2002

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