It Program Manager (development Factory Manager) resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
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  • single:
Professional Summary

Data-driven Information Technology Manager with 13+ years of experience, including 6 years of IT product and program leadership, managing programs with oversight of infrastructure, application support, and security services. Recognized history of driving business process change (simplification) through product adoption and motivating cross-functional teams. Result-oriented professional dedicated to customer satisfaction with focused delivery of technical solutions that drives customer-centric innovation. Aim to share my knowledge base and skills with Amazon as Logistics as Director, Software Development, Global Mile

  • Data Strategy and Monetization
  • Cross-functional team leadership
  • Program Management
  • Verbal and written communication skills
  • Budgeting and Resource Management
  • Master Data Management and Governance
  • Data warehousing and Analytics
  • Data Streaming and Integration
  • Data Architecture and Security
  • Certified on Data Science
Work History
IT Program Manager (Development Factory Manager), 10/2021 - Current
Gigya Miami, FL,
  • Responsible for Master data management (MDM) strategy and roadmap for customer, supplier, and location data for 4PL logistics business cases. Led proposal development and solidified demand for IT team.
  • Also, responsible for Salesforce Test Automation (TA) program. This smaller program’s ROI delivered savings of 350K USD for 2022 and has an estimated savings of 790K USD for 2023. The program was in in black just in 3 months ensuring profitability.
  • Supervised a team of 13 developers, testers, leads, architects, and project managers for both programs.
  • Oversaw architecture and managed Salesforce Test Automation (TA) Framework. Participated in product design review workshops for data ingestion, harmonization, and consumption for MDM program
  • Enabled continuous improvement by implementing new project management methodologies for both programs -Global Customer Master Data Management (MDM) and Salesforce Test Automation (TA) programs which increased on-time delivery to 99% by using Project Management Institute (PMI) hybrid agile framework. Reviewed this with IT PMO.
  • Collaborated with internal stakeholders on a $2M OPS budget and innovated a process to assess and grade external implementation vendors with "T&M and bonus" contracts improving vendor management process
  • Led intercompany and cross-functional teams aligning with parent company's (CMA-CGM) vision of creating intercompany customer dashboards. Worked on strategic planning by reviewing technical solutions for cross sell initiative.
  • Reviewed and assessed responses to RFP with procurement team to shortlist Semarchy as a tool for MDM program after doing a cost-benefit analysis to build or buy.
  • Partnered with integration teams to setup Kafka streaming on CEVA's MDM Platform that cut data processing time by about 60%
  • Coordinated with security teams and owned application vulnerability fixes. Fair understanding of security frameworks like ISO 27002 and GDPR
  • Rolled out a business requirement document format for the Master Data management program. Test Automation projects have clearer requirements.
  • Adept in project management skills and oversaw project initiation, time tracking, status reporting, and basic project capital / expense tracking for both programs
  • Interviewed and hired and trained external staff, led performance reviews offering constructive feedback for 2 employees. Promoted teamwork with team building activity on Fridays.
  • Achieved 53 Net Promoter Score (NPS) for internal customer satisfaction for Test Automation program to ensure customer satisfaction and to solidify business relationships

IT Supervisor (Technical Lead), 06/2017 - 10/2021
Sungard Public Sector LA, State,
  • Product owner for a suite of data and analytic products for data acquisition and reporting needs in the supply chain business for freight forwarding and contract logistics.
  • Introduced new configurable ETL modules on the platform that reduced project completion times by 50%

Project: Design and Implement Air and Ocean Operational KPIs

  • Provided direction to assess IT solutions to set up Air and Ocean KPIs like Milestone compliance, invoice timeliness, POD, and Autorating. Owned consistent delivery and reliability with pragmatic approach to KPI completion deadlines.
  • Involved in ethical decision making by performing detailed systems analysis in the KPI requirement gathering phase. Recommended potential refinement to business requirements to calculate KPIs as the data was spread across different systems in different formats
  • Brainstormed ideas with cross-functional teams like freight (station) teams, Business Process Excellence (BPE), Cargowise, Finance, and other IT teams from product conception through launch and multiple iterations.
  • Key Achievement: The KPIs, implemented for more than 1.5 million shipments per year including their events were used to monitor and guarantee performance related to the timely invoicing of more than 4 million invoices per year in June 2018. The solution still caters to current volumes. This helped achieve operational excellence and quality.

Project: Enable strategic platform to support Global Reporting

  • Guided IT product vision for migrating legacy reports off a 25-year-old bespoke business intelligence solution
  • Implemented multiple self directed POCs to problem solve and concluded that a cost-effective open source tool called ReportServer could be used as an enterprise reporting tool.
  • Proven track record to communicate clearly on technical architecture risks and owned system design on the new platform to implement all operational and financial air, ocean and ground shipment and contract logistics reports. This included all shipping, booking and transportation, distribution related reports
  • Established relationships with end user community by knowledge sharing, recording 10+ webinars that explained tool features for a sales pitch and internal citizen report development.
  • Key Achievement: This resulted in hugely in reduced business risk and enabled a strategic platform to support a revenue process of approximately 600 million USD per year
  • Improved business processes to reduce IT expenses by strategizing "build your own reports" on global open-source BI reporting platform.

Project : Airbus production supply contract for warehouse management

  • Assisted with IT project management for project planning and responsible for status reports for a business-critical project involving global teams. Achieved the project schedule delivery target of 3 months leading a team of 11 developers in a fast-paced environment.
  • Provided strategic direction in technology for not reinventing the wheel in systems development and instead opted for lift and shift of competitor's tool set for fast-paced delivery
  • Reviewed proposals and negotiated licensing contracts at lower rates as a part of vendor management responsibilities.
  • Setup new IT infrastructure with Linux and Windows operating systems' servers with new tools like Lobster (ETL) and Jaspersoft (Reporting)
  • Partnered with Airbus to review KPIs related to picking, packing and order creation suggesting processes inline with CEVA's WMS standards and refined few KPIs
  • Key Achievement: With the project's success, CEVA was responsible for production supply of A320 structural assembly operating on 50,000 sq meter warehouse. CEVA cemented its position as a global leader in aerospace logistics.

Project: Setup strategic global warehouse management platform for KPIs/reporting

  • Driver of the project was to build a global dashboard to standardize KPIs and enable reporting across different WMS, TRS (Time Registration) systems for contracts, sites, regions
  • Designed and developed a global warehouse platform to consolidate orders header, pre-advice, and transaction details from Warehouse Management Systems (WMS) systems for 34 countries, 140 sites and 236 contracts installed on separate instances/servers. The data involved SKU, location, packing, inventory, and transport etc
  • KPIs are built for department productivities like Inbound receipt, put away, returns, and outbound repack, replenishment, shipment trends and ratio analytics like receipt vs receipt reverse, pick vs unpick, seasonalities etc
  • Led collaboration efforts with business teams to ensure solution accuracy as the KPI were tied to sales performance bonus.
  • Implemented a standard procedure for database sizing as transaction volumes were high for ETL tools influencing robust platform architecture

Senior Software Design Engineer, 11/2010 - 12/2014
Royal Bank Of Scotland, RBS City, STATE,
  • Responsible for software design and integration of Ratings Trigger risk project, enterprise BI solution that involved data warehousing, integration, and transformation to build reports on OBIEE.
Software Developer, 03/2006 - 03/2009
Fidelity Investments City, STATE,
  • Developed and designed code on eligibility profile and enrollment options on Fidelity customized tool calls HOBS built over Oracle Health and Welfare Management module.
Bachelor of Engineering: Computer Science, Expected in 04/2002
Nagpur University - Maharastra, India,
  • Corporate Awards - Received CEVA Global IT Wall of Fame Honor for designing and implementing Air and Ocean KPIs for Freight Management (July 2018)
  • Corporate Awards - Received Four Fidelity Investments On-The-Spot Awards for tool development, critical delivery, and conducting PL/SQL corporate trainings (March 2006- March 2009)
  • Publications - Governed Self-Service Analytics, People, and Processes (Year: 2020) Rethinking Extract Transform Load (ETL) Designs (Year: 2021)
  • Judge for Stevie Awards - Technology and Business Awards
  • Multiple certifications in Leadership (Harvard), Data Monetization strategy (MIT), Agile & Scrum project management micro-credentials (PMI), Agile Metrics (PMI), Data Science, Informatica, and Oracle. Knowledge of PMP courseware
  • Volunteer for Houston Food Bank

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Resume Overview

School Attended

  • Nagpur University

Job Titles Held:

  • IT Program Manager (Development Factory Manager)
  • IT Supervisor (Technical Lead)
  • Senior Software Design Engineer
  • Software Developer


  • Bachelor of Engineering

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