Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

I am a creative, energetic, award winning film director & organized servant leader with over 20 years experience in both the IT & Entertainment industries. I have top-notch communication skills & an expert in public speaking by presenting information clearly & consulting with clients and other stakeholders to gather requirements, define scopes and set project plans. My critical thinking & problem-solving ability coupled with Scrum framework & Agile methodology knowledge afford me the capability of managing complex, high-visibility technical projects by leading, coaching, empowering & encouraging small & large teams in process and product development. I believe in transparency, building strong relationships, being collaborative and with those traits I maintain the ability to remain poised in all types of situations to develop high performing, self-organizing teams with successful outcomes partly due to breaking out into a musical number or two.

  • Excellent oral and written communication
  • Creative thinking and problem solver
  • Leadership and team building skills
  • Project planning and management
  • Certified Scrum Master Certificant ID 001103231
  • CISSP June 2021 expectancy
02/2019 to Current IT Professional/Human Resources Director/Servant Leader Code.Org | Seattle, WA,
  • Develop & facilitate new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork
  • Conduct employee performance reviews for 75 employees to assess strengths and weaknesses, keeping feedback positive and constructive
  • Launch innovative incentive program to maintain low turnover rate despite competitive market
  • Strengthen and enhance processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns
  • Handle employee conflicts efficiently while following all company procedures
  • Advise C-level management on appropriate employee corrective actions
  • Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation for in-house software
  • Trained new employees on technology processes, procedures and knowledge base
09/2012 to 01/2019 ScrumMaster / Producer Director Various Networks And Production Companies | City, STATE,
  • Created & managed highly complex film & television projects through all phases of its lifecycle & clearly communicated the vision to cast & crew
  • Managed the expectations of C-level execs at the Studios & Networks by increased transparency of Artifacts and openly addressing issues to bring the project to successful completion
  • Coached concurrent teams on the value of Daily Scrums which ensured effective collaboration, communication and allowed for shielding & helping the teams overcome impediments & interruptions to ultimately meet defined goals
  • Promoted & supported Scrum framework & Agile methodologies in fast-paced environments using tools such as whiteboarding, mind mapping and other industry tools
  • Created project budgets & managed all production costs making sure projects were completed within budget & scheduling demands
  • Remained composed, polished and highly effective at all times, even during moments of extreme stress, to achieve optimal results
  • Trained, coached and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times
05/2008 to 12/2013 Video Producer/Editor Ernst & Young LLP | City, STATE,
  • Developed, defined, implemented & managed video concepts & communications for firm's global brand and messaging through webcasts, podcasts, live conferences & studio productions
  • Created & managed budget & allotment of resources for various video projects
  • Created & maintained project schedules, timelines, deliverables, quality control & assurance
  • Managed up, down & laterally to lead & support both projects & teams
  • Primary relationship manager for the annual International Intern Leadership Conference
  • Pitched ideas, developed concepts and produced online content to develop brand content
  • Completed all post-production tasks, including video editing, graphics additions and Q&A reviews
Education and Training
Expected in Bachelor of Arts | Film & Television Production Columbia College Hollywood, Tarzana, CA GPA:
  • Cum laude graduate
Expected in Computer Technical Support Diploma | Information Technology The Chubb Institute , Parsippany, NJ, GPA:
  • 3.9 GPA
  • Honor Roll Entire Time
  • Dean's List Honoree Entire Time

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School Attended

  • Columbia College Hollywood
  • The Chubb Institute

Job Titles Held:

  • IT Professional/Human Resources Director/Servant Leader
  • ScrumMaster / Producer Director
  • Video Producer/Editor


  • Bachelor of Arts
  • Computer Technical Support Diploma

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