it operations manager technical product leader resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
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  • single:

IT Technical Product Leader Insightful, result-driven IT professional who thrives in a fast-paced environment with over 12+ years of experience in the automotive and insurance industry. Excel at leading large cross-functional teams in operations, process improvement areas and full life cycle project management. Hands on experience in leading IT infrastructure strategic planning, projects execution, and delivering end-to-end solution for server infrastructure builds. Outstanding project and program leader, able to coordinate and direct all phases of project efforts while managing, motivating, and guiding teams. Excellent analytical and critical thinking, ability to deal with ambiguity, visualize and troubleshoot system issues quickly.

  • Languages:
  • Tools: Splunk, Apica, HCA, AppDynamics, Control M, WebLogic, WebSphere, Power BI, ServiceNow, MS Office, Word, Excel, PowerPoint
IT Operations Manager/ Technical Product Leader, 06/2019 - Current
City Of Boise Boise, ID,
  • Establish a system that provides various options for claim adjusters to expediently resolve insurance, warranty and registrations issues
  • Designed and implemented operations processes and procedures and performed const benefit analysis on all recommended strategies
  • Collaborate with external auditors to conduct in-depth compliance audits and penetration testing, presenting month end reports to senior management
  • Supervise daily, monthly, and annual sustain activities
  • Key Achievements:
  • Instrumental in developing and implementing Business continuity and disaster recovery plans for all critical insurance applications
  • Created operations policies and procedure governing corporate security, access control and incident responses
  • Authorized change requests, provided IT operational support, owning the troubleshooting of issues in production for the areas of functional expertise, working closely and coordinating investigation of problems with developers, Infrastructure and Operations teams
  • Developed highly effective automation health check (AHC) monitoring reports automation and maintained and directed day to day operations
  • Focused on fulfillment of key business deliveries, metrics, continuous improvement initiatives and advised executive leaders in decision making processes
  • Worked on the constant reduction of unnecessary operational expenses, reduced the cost by 27% within just one year
  • Supported ongoing AWS Cloud CI/CD deployments, trained associates on company policies, guidelines, and procedures.
IT Infrastructure Delivery Manager, 09/2015 - 02/2019
General Motors City, STATE,
  • Responsible for managing and provisioning IT infrastructure projects from beginning to end, including project scope, timeline, hardware procurement, resource allocation, and project executions on time and on budget to meet customer need and satisfaction
  • Improved infrastructure strategic planning, windows and Linux server builds, storage allocations, network, performance optimization to meet business growth goals
  • Provided directions to ensure that the build team has a clear understanding of requirements, timelines, risk mitigation plans, and deliverable responsibilities
  • Proactively worked with cross-functional teams to turnaround strategies, mitigate risks, and improve build processes
  • Achieved cost saving objective in IT assets by fulfilling Solaris to Linux migration
  • Upgraded end-to-end GM dealer critical Vehicle Order Management (VOM) infrastructure system
  • Created hardware provision knowledge articles and documentation on processes
  • In depth knowledge of GM Enable, IT project delivery, Galileo, and Security processes and practices
  • Based on business requirement need prioritized portfolio workload and delivered high quality of services to the stockholders within requested targets.
IT Application Owner, 12/2010 - 09/2015
General Motors City, STATE,
  • Responsible for sustaining day-to-day operations challenges of the Global Locate to Order (GLTO) Java, web services, SOA and SQL based dealer centric applications in Global Sales, services and marketing( GSSM) domain
  • Sustained 24x7 round the clock operational tasks and backend batch job feeds
  • Raised the bar on operational excellence with performance, flexibility, reusability, and optimization
  • Optimized and sustained a strategic solution discovery, risk and crisis management strategic development, data center migration
  • Maintained GIF the complex interfaces, multilayer SOA based applications, development, and integration environments
  • Increased customer satisfaction, service availability, operational excellence year over year and reduced SLA breach time
  • Notable success directing in planning and execution of GM in house Data Center (DCT) Migration, Analyzed and created business processes, compliance and continuously made recommendation for improvements
  • Completed DCT migration in half time than originally it was planned
  • Reduced 20% overall cost of IT service delivery by renegotiating with vendor contracts
  • Led and communicated all the releases and IT launch status, monitored delivery performance, ensured consistent release delivery executions, and deployed releases in different regions.
Education and Training
Master Business: Administration, Expected in
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MBA: , Expected in
Michigan State University - ,
Status -
Bachelor of Engineering (BE): , Expected in
MS Bidve Engineering College - ,
Status -
AWS Cloud Practitioner ITIL V3.0: , Expected in
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Status -

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Resume Overview

School Attended

  • Michigan State University
  • MS Bidve Engineering College

Job Titles Held:

  • IT Operations Manager/ Technical Product Leader
  • IT Infrastructure Delivery Manager
  • IT Application Owner


  • Master Business
  • MBA
  • Bachelor of Engineering (BE)
  • AWS Cloud Practitioner ITIL V3.0

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