Successful IT professional with over 10 years of experience. Have demonstrated ability to achieve outstanding projects results. Have experienced used data center concepts, practices, procedure and ITIL concepts to support and managed several data centers to serve over 100 employees. Provided hardware management support for several companies included network documentation, network equipment installation and server supported. Have in charged of company network security, data management and oversaw a group of facilities Security team to ensure the safety of all Jarrow Industries Inc. employees. Have successfully demonstrated the important of system supported, data center network connectivity, and understand the important of communicate with all levels of staff and management and to maintain good relationships with all lines of business at all time.
Skills
Project coordination
Reliable and trustworthy
Infrastructure planning
Problem Solving
Team collaboration
Documentation management
Security improvements
LAN/WAN
Multitasking
Experience
07/XXX4 to 07/2021
IT Operation LeadLiberty Tax Service – Goose Creek, SC,
Maintained close connection with project personnel to quickly identify and resolve problems.
Maintained and improved data security.
Implemented, installed and maintained data network connection .
Maintained hardware/software inventory system.
Implemented , Organized and supervised E-Waste Recycle Disposal company for Pick-up.
Kept project teams on-task with proactive control of budgets, schedules and scopes.
Facilitated implementation of ERP System and coordinated company-wide training.
Updated project plans based on changing objectives, specifications and staff availability.
Planned, upgraded, purchased, installed and maintained all data switches LAN system.
Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
Supervised and trained helpdesk top support trainees, both onsite and remotely via internet and intranet, promoting full staffing with trained and knowledgeable employees.
Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
Improved user-friendliness of WIFI & Ticketing system by providing constant IT support.
06/XXX5 to 07/2021
Facilities Security SupervisorJarrow Industries Inc. – City, STATE,
Trained new security officers on safety protocols and company standards.
Recorded required data for incident reports and files quickly and accurately.
Maintained team compliance with professionalism guidelines and security team standards.
Completed investigations of security incidents and wrote reports for permanent record.
Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft and presence of unauthorized persons.
Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.
Developed and implemented training methods to promote improved officer performance.
Oversaw highly effective security team and managed scheduling and resource allocation.
Assessed company security risks and developed actionable solutions to be presented to management.
Monitored and authorized employee and guest access to guard against theft.
Supervised and mentored 5 managers and staff members in conscious effort to deliver top-quality services.
Developed standardized training procedures for departmental inspections.
Monitored 12000 square foot property for security issues.
Supervised property entrances and exits and monitored employee safety.
Provided security team leadership and contributed to on-call duties.
02/XXX1 to 06/XXX4
Technical Support RepresentativeKovel Fuller Inc. – City, STATE,
Maintained helpdesk and maintenance activities between customer calls and vendor interactions.
Coordinated and architected Shoretel Voip phone system implementation to replaced old analog phone system.
Assisted management installed and configured cloud backup for upper management workstations.
Setup and replaced company Servers to meet production
Set up and configured central printing systems to help company cutting cost.
Coordinated and helped project completion and meet deadline
Assisted implementing and installing broadcast video recording system
Involved major upgrades to the business management system, Clients and Profits, bringing the company up to date with the software, solving various bugs, and enabling the deployment of Intel based Macs to various users.
Education and Training
Expected in to to
Bachelor of Science: Computer Information Systems California State University - Los Angeles - Los Angeles, CA, GPA:
CompTIA Network+
CompTIA A+ Training
Networking Design
Router Fundamentals
Networking Design and Configuration
Expected in to to
Associate of Arts: Information Technology Pasadena City College - Pasadena, CA GPA:
Accomplishments
Boosted computer end-users satisfaction ratings by 100%.
Negotiated with vendors, saving the company expense annually on printings and upgraded dedicated fiber services to meet employees needs.
Created highly effective new security teams that significantly impacted efficiency and improved operations and secured employees to all building access.
Consistently maintained high computer Users satisfaction ratings.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.