It Manager Corporate System Tax Finance Hr Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Career Overview
An accomplished IT Manager with experience in Business Analysis, Functional Analysis, Project Management and Implementation of various global solutions. Over 15 years of experience in coordinating business and IT across all phases of software development life-cycle.  Recent accomplishments include leading various implementation work streams in Tax, Finance, and HR from on-premise solutions to the cloud. Experience in managing teams and resources across various office locations globally.

HCM: SAP Employee Central (Cloud based)

EPM: Oracle Hyperion Financial Management, Oracle Financial Data Management, Oracle PeopleSoft

BI: Oracle Business Intelligence Enterprise

ERP: Vertex O, Corptax (Cloud), PTMS

Business Analysis Tools: Caliber, JIRA

Applications: HP Service Manager, HP Quality Center, HP Load Runner, MS SharePoint, MS Project, MS Visio, Documentum eRoom

Database/Storage: MS SQL Server, Oracle, DB2, MS Access, Data warehouse, NAS

Programming: HTML, JavaScript, VBScript, XML

Infrastructure Solution: Exchange, DNS, DHCP, Domain Controller, Routers/Switches

  • Best of BIS award 2013 - Successful implementation of Hyperion Financial Management across U.S and Canada.
  • Best of BIS award 2016 - Successful implementation of Employee Central across 80 countries. 
Work Experience
IT Manager – Corporate System (Tax, Finance, HR), 08/2010 to 07/2016
DeposcoAlpharetta, GA,
Reporting Structure: 12 direct reports; reported to Director of IT
Notable Projects: 
Implementation of SAP Employee Central (HCM Cloud)
Scope: 80 countries/12 languages/300,000 users
Implementation of Hyperion Financial Management (EPM Solution) & Oracle Business Intelligence Enterprise (BI Solution)
Scope : US and Canada - 800 users/ 80 servers across 4 environments.
Implementation of Corptax, PTMS, Vertex O (ERP Solution)
Scope: US and Canada – 100 users
Primary Responsibility:
Successfully managed a portfolio of 20 applications as per vendor and business requirements adhering to the SLA.
Detailed Responsibilities:
  • Lead/provide day to day direction to the team for support and project delivery.
  • Partnered with Project Manager on how to plan each knowledge area - Schedule, Budget, Requirements, Resources and Change Management for ongoing projects.
  • Drive triage for high visibility incidents (Sev1) and communicate updates to leadership - IT and Business.
  • Changed the HR landscape by implementing a single cloud solution (SAP Employee Central) and sun setting 50 in-house HR solutions across 80 countries. 
  • Conducted Business Process Re-engineering and moved U.S and Canada from four different versions of Hyperion to a single instance.
  • Drove innovation through prototyping Oracle Business intelligence solution and successfully implemented on top of existing Hyperion Solution.
  • Successfully moved three critical tax solutions (Corptax, PTMS, Vertex O) from in-house to cloud.
  • Changed on-site delivery model to an on-site + off-shore delivery model in partnership with Infosys.  
  • Led discussion on resourcing, SLA, overlap hours between the on-site +off-shore teams and successfully carried out the transition.
  • Transitioned two global service centers (Monterrey, Mexico & Chennai, India) to perform on-going support for SAP Employee Central. 
  • Successfully managed relationship between application owners, vendors and IT partners across all solutions.
  • Conducted weekly meetings with functional owners to review issues, resolutions, and future deliverables. 
Project Lead, 02/2008 to 06/2010
Weee!La Mirada, CA,
Primary Responsibility:
Act as a Project Lead to implement projects on time and within budget.
​Reporting Structure: 4 direct reports; reported to Director of IT
Detailed Responsibility:
  • Managed implementation of BMC Remedy as the enterprise service management for MTA helpdesk. The result was the consolidation of 4 helpdesk solutions into one. 
  • Managed the implementation of "Bomgar" as the remote desktop software solution for MTA.
  • Managed two PeopleSoft enhancement projects. 1) Enhancement to PeopleSoft reporting. 2) User self-service password reset.
  • Managed Tiburon (Police Management System) upgrade across MTA PD.
  • Drove the project to successful completion by leading team members (virtual and matrix), external customers and internal customers to execute tasks according to plan.
  • Prepared and presented the weekly status report to senior management and stakeholders.
IT Specialist, 04/2006 to 02/2008
Factset Research Systems Inc.Remote - United States, GA,
Primary Responsibility:
Acted as IT Specialist for BMC remedy and Symantec implementation.
Detailed Responsibilities:
  • Member of the planning team to implement BMC remedy as the Asset Management System for PBC (Pepsi Bottling Group).
  • Conducted requirements gathering to identify what fields needed to be captured for each functional team.
  • Determined and analyzed various reporting needs.
  • Assisted project manager through execution and monitoring & controlling phase of the implementation.
  • Assisted in resource planning (Engage Remedy consultant to install & configure), Stakeholders in Performance & UAT testing, Infrastructure partners on ORT (operational readiness test) and Project team on System testing. 
  • Managed issue log during Implementation, Testing & Change Management.
  • Engaged with desktop support across U.S and Canada to implement a single desktop imaging software - Symantec Ghost.
  • Implemented Symantec Ghost server and a NAS drive for data storage.
  • Implemented security access for each location.
Implementation Specialist, 11/2001 to 04/2006
General DynamicsCullman, AL,
Primary Responsibility:
Act as an implementation consultant to implement infrastructure and trading software solutions to all Hedge Fund partners across U.S & Caribbean Islands.
Detailed Responsibility:
  • Spearheaded infrastructure build for various hedge fund firms - Set up Domain Controller, Active Directory, Exchange server, Blackberry Server, NAS, Antivirus and Content filter at the domain level.
  • Client facing role in implementing trading applications for Hedge Funds.
  • Acted as liaison/facilitator across technical and operational departments to resolve implementation issues as necessary to meet client's needs and go-live timeline requirements.
  • Ensure implementation is completed on-time and with a high degree of client satisfaction.
  • Provided timely and accurate reporting on implementation status both internally and with appropriate client contacts.
Technical Analyst, 02/2000 to 11/2001
Sunburst TechnologyCity, STATE,
Primary Responsibility:
Act as a technical analyst and provide technical support for all Sunburst Technology products.
Detailed Responsibility:
  • Provide installation and technical support for Sunburst products.
  • Create technical documents, installation guide, testing and QA for new releases.
Education and Training
MBA: Masters in Business Administration, Expected in
Keller Graduate School of Management, Devry University - Downers, IL
Bachelor of Science: Computer Science, Expected in
Lehman College - New York, NY
Microsoft Certified Systems Administrator (MCSA) awarded on: , Expected in 2007
- ,
Microsoft Certified Systems Engineer (MCSE) awarded on: , Expected in 2007
- ,
Currently Pursuing Project Management Professional Certification (PMP): , Expected in
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School Attended
  • Keller Graduate School of Management, Devry University
  • Lehman College
Job Titles Held:
  • IT Manager – Corporate System (Tax, Finance, HR)
  • Project Lead
  • IT Specialist
  • Implementation Specialist
  • Technical Analyst
  • MBA
  • Bachelor of Science
  • Microsoft Certified Systems Administrator (MCSA) awarded on
  • Microsoft Certified Systems Engineer (MCSE) awarded on
  • Currently Pursuing Project Management Professional Certification (PMP)