it manager and various business manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Conscientious leader with business owner, corporate manager and non-profit experience, excellent at solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

  • Ability To Work Independently
  • Training Programs
  • Basic Mathematical Calculations
  • Customer Contact
  • Computer Tracking
  • Conflict Resolution
  • Ability To Prioritize
  • Ability To Learn
  • Follow Through
  • Critical Thinking Skills
  • Account Management
  • Customer Experience
  • Customer Feedback
  • Organizational Skills
  • Attention To Detail
  • Customer Support
  • Written And Verbal Communication
  • Problem Solving
  • Web-Based Communication
  • Microsoft Office
  • Requirements Planning
  • Production Organization
  • Project Management
  • Critical Thinking Skills
Work History
IT Manager and Various Business Manager, 06/1992 - 02/2002
Paper Transport, Inc. Augusta, GA,

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Responded to customer requests for products, services and company information.

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Warehousing, Distribution, Traffic, Customs, Shipping and Receiving, FGI Inventory; Order Fulfillment, and Corporate Transportation and Physical Distribution Policies.
• Knowledge of materials, warehouse processes, quality control, costs, and other methods for maximizing effective distribution and receiving of goods.
• Optimize relative costs and benefits of potential actions to choose most appropriate action.
• Use relevant information and judgment ensuring processes comply with laws, regulations, or standards.
• Peak performance assessment and developmental of up to 120 person staff, coaching, mentoring, help others to improve and achieve their utmost capabilities, knowledge and skills.
• Communicate information and ideas effectively so others understand and execute with consistent quality, Work effectively with figures, amounts such as discounts, interest, commission proportions, percentages with concepts and resources for basic business math.
• Communication Presentations audiences at all levels from CEOs to entry level positions as team leader of multimillion-dollar projects creating and communicating mission statements, KPI's, goals and objectives, etc., to teams of business users, technology analysts and software engineers across multi-function disciplines.

Owner, 08/2013 - 06/2021
Navarro Research And Engineering, Inc. Las Cruces, NM,

Electronic Components Wholesale.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Electronic manufacturer material and safety standards compliance, OSHA, DOT, ADA, IS9000, etc.
• Excellent on-time delivery and RMA record.
• Lead daily and weekly staff meetings identifying and addressing issues, communicate critical information, relevant changes from other parts of the Company.
• Develop, update, and share regular reports and metrics on DC performance on returns, delivery status, delivery issues, credit hold, and other admin activities.
• On-site inventory control expert.
• Coordinate and oversee all inventory procedures and systems including BIS, WMS, receiving, shipping, transfers and cycle count comparisons.
• Managed AR and AP, budgets, including responsibility for collections, overnight charges, end of day reporting, and account reconciliation.

Business Manager, 10/2009 - 02/2013
St Francis Of Assisi City, STATE,

• Manage all non-Pastoral business and services of the church.

• Consulted with outside parties to resolve discrepancies and create expert solutions.

• Liaised with parishoners, councils, pastor, diocese and ministies to better understand parishoners needs and recommend appropriate solutions.

• Contacted parishoners to verify account information and maintain accuracy, implemeted website with on-line giving feature resulting in 20% YOY increase in parishoners donations.
• Concluded and past audit review on multi-million-dollar campaign to remodel parish with 112% pledge fulfillment.
• Installed parish applications to improve business office efficacy and staff productivity.
• Total donations up 22% year over year.
• HR, Finance, payroll, gift/donation management, maintenance/facility.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, operation efficacy, and coordination of people, councils, and resources.

Owner • Franchise owner, 01/2005 - 01/2012
Homewatch CareGivers City, STATE,
  • For in-home daily living assistance.
  • Set strategic and tactical plans, staffed and set procedural standards, metrics and implemented integrated home care applications for efficacy and productivity.
  • Won many awards for 1st, 2nd and 3rd year growth from franchisor.
  • Prior to 2002.
Bachelor of Science: Management Information Systems, Expected in 12/1989
University of San Francisco - San Francisco, CA
Status -
  • Presentations to audiences at all levels from CEO’s to entry level positions as a team leader of multimillion-dollar projects, creating and communicating mission statements, KPI’s, goals and objectives, etc., to teams of business users, technology analysts and software engineers across multi-function disciplines.
  • Leadership In addition to a business and IT manager positions in for profit and nonprofit entities, I have coached baseball teams, volunteered to head disbursement research teams in non-profits, and was selected twice to be a foreman of a criminal and civil case jury.

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Resume Overview

School Attended

  • University of San Francisco

Job Titles Held:

  • IT Manager and Various Business Manager
  • Owner
  • Business Manager
  • Owner • Franchise owner


  • Bachelor of Science

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