Resourceful and adaptable Director with 20 years of experience in financial oversight, scheduling, bidding, protocol development and process improvements. Team-oriented leader with expertise in employee engagement, customer relationship management, time management, conflict resolution and cost reduction. Customer-focused in managing accounts and maintaining strong business relationships. Strategic planner and operational leader with strong background improving the performance, productivity, efficiency, and profitability of organizational operations.
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- Provides oversight and leadership within assigned area of support and process for 15-hospital system with over 200 ambulatory locations across two-state region.
- Responsibility for IT Services Management for current and future support Operations.
- Provide direct implementation and transitional support of Epic electronic healthcare record in acute and ambulatory settings.
- Help to position IT services to provide services that are focused on customer experience, organizational value, innovation utilizing enterprise service management solution.
- Prepared daily SLA and IT Incident/change reports and dashboards to assist business leaders with key decision making and strategic operational planning.
- Interpreted management directives to define and document administrative staff processes.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.
- Evaluated and defined internal and customer needs, implementing processes to address requirements.
- Organized project implementation resources and leveraged expertise to assist organizational rollout.
- Led custom product training and deployment to meet organizational goals. Trained over 5000 colleagues and providers
- Interviewed, hired, trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback.
- Coordinated Information technology projects, including defining scope, managing milestones and maintaining strong relationships with all stakeholders.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Oversaw development and implementation of improvements to support and network operations.
- Documented specialized data and requirements to address business demands.
- Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
- Project Portfolio Management
- HIPAA Security Officer
- Disaster Recovery/Business Continuity Planning
- Contracts and Licensing Management
- Prepared employee schedules for maximum coverage during key hours.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
- Tracked and documented metrics, and evaluated trends.
- Responsible for development of Incident tracking software as well as Call Center Statistics.
- Developed Process Improvements based on data coming from Call Center System.
- Vendor Purchasing Negotiation on IT Projects.
- Participated in IT Capital and Operating Budget Planning.
- Project management: Created and Managed IT Electronic Project Intake Process for St.
- Mary’s Hospital, Managed work effort associated submitted project requests and managed resources time on projects.
- Managed Large IT projects to include new OR, Sunquest Lab, Cardiology Software, Cancer Software
- Acted as IT Security Officer for St Mary’s Hospital; Developed policies and processes as related to HIPAA.
- Managed and supported organization-wide privacy and security management measures.
- Drafted detailed security policy to govern and support technology decisions.
- Managed information system regulatory compliance to meet updated guidelines.
Masters of Science in Project Management is aligned with the Project Management Body of Knowledge. Agile, Project Scope Management , Project Management techniques and Organizational behavior.
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School Attended
- MSPM Completed
- University of Wisconsin - Green Bay
Job Titles Held:
- IT Director of Operations
- Director of Implementation Services
- Internal Support Manager
- IT Project and Security Specialist
Degrees
- Master of Science
- BA
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