Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Experienced manager with excellent customer and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. 
  • Natural leader
  • Excellent communication skills
  • Results-oriented
  • Relationship building
  • Customer-oriented
  • Team building expertise
  • Enterprise platforms 
  • Systems implementation
  • Scrum methodology
  • Process improvement
  • Budgeting and resource management
  • Risk management
IT Business Relationship Manager, 02/2017 to Current
Kao, ,
  • Actively engage with stakeholders from both business and IT groups to gain alignment on approach and prioritization of technology strategy.
  • Partner with business to make technology decisions that deliver significant impact, and collaborate to develop achievable goals and objectives.
  • Collaborate with business partners to promote positive, trust-based relationships.
  • Lead discovery efforts to assess business problems, high level impact, and gap analysis.
  • Formulate business cases for enterprise level technology investments
  • Lead a team of business analysts tasked with managing and executing approved technology implementations and enhancements.
  • Responsible for ensuring that approved projects are executed in a timely manner, within the assigned budget dollars allocated to the initiatives.
SAP Program Manager, 11/2014 to 02/2017
Infosys Ltd, ,
  • Successfully delivered all aspects of a $40+M SAP/Ariba program on schedule and within program budget.
  • Leveraged standard functionality and configuration throughout the entire solution, went live with no source code modifications
  • Led the efforts to identify detailed functional requirements and define capability scope for the program.
  • Managed the RFP process, coordinated software demonstrations, and developed demo scoring methods and templates, which resulted in the objective and informed selection of SAP.
  • Led all aspects of system integrator selection, including developing the desired scope of work, managing the RFP process, coordinating oral presentations, and developing scoring methods and templates.
  • Collaborated with a 3rd party advisory firm, program sponsors and IT to negotiate a comprehensive SOW and associated commercial terms for the implementation of SAP.
  • Developed governance model and processes for the implementation program to facilitate timely and fact-based decisions.
  • Gained alignment among program sponsors on SAP program high level guiding principles and objectives, and ensured that key design decisions were in congruence with these principles and objectives.
  • Provided servant leadership to business process working teams, ensuring sufficient resources and support from the system integrator
  • Removed roadblocks to successful completion of deliverables, and facilitating productive and timely decision-making in order to keep the program progressing on time and on budget.
  • Built and maintained productive, trust-based, relationships with all levels of the business, spanning from individual contributors to senior executives, to ensure understanding, buy-in and support of the SAP initiative.
  • Managed the relationship with the system integrator, ensuring services provided are in accordance with signed SOW and delivered in a quality manner to meet the needs of Meijer.
  • Ensured that all third party service providers associated with the SAP implementation deliver quality services and are collaborating effectively to move Meijer toward successful delivery.
Senior Business Analyst, 03/2012 to 11/2014
Csg Systems Incorporated, ,
  • Built and maintained trust-based working relationships with all levels of the organization through sound functional subject matter expertise and willingness and ability to analyze and understand business processes.
  • Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes in the finance and merchandising areas.
  • Documented process flows and developed requirements for functional improvements and enhancements.
  • Trained in Lean Six Sigma and utilized methodology to identify areas of opportunity and provide data driven recommendations for improvement
  • Led the business in defining functional requirements for new functionality to enhance capabilities in the finance and merchandise planning business areas
  • Facilitation of impactful training and consultation, creating a high level of trust and respect for my knowledge and professionalism 
Senior Accountant, 09/2010 to 11/2012
Brookfield Properties - Development, ,
  • Managed all financial processes and performance reporting for Meijer Fresh business, including period close and financial statement creation, management of physical inventory processes, and financial analysis to support business decision-making.
  • Functioned as project lead on a year + long process of developing a new Fresh physical inventory application, working closely with ITS to develop requirements for new process infrastructure and software that meets the needs of the business from all perspectives.
  • Developed business requirements for a new costing system for the Fresh business, which has been successfully implemented and is currently creating visibility at product category that has never been available before.
  • Effectively managed the current Fresh periodic physical inventory process, working closely with business partners to help them understand the financial impact of the counts.
  • Developed effective working relationships with all areas of the business by providing financial and strategic business support to Merchandising, Store Operations, Marketing, Supply Chain, etc.
  • Developed a working knowledge of product set up and product flow and financial impact of these processes.
  • Performed extensive ROI analyses for various investment opportunities. Worked with all areas of the business to gather necessary data to predict a non-biased assessment of financial return.
  • Demonstrated excellent organizational and presentation skills
Independent Consultant, 01/2005 to 01/2010
, ,
  • Software implementation, due diligence, business process analysis and improvement.
Senior Financial Analyst, 07/2003 to 12/2004
CalportlandBuffalo, NY,
  • Program business case and ROI measurement, Earned Value methods, price quote development, cost analysis.
Senior Cost Accountant, 01/2001 to 04/2003
Houston, TX,
  • SAP standard costing, financial and management reporting, margin analysis, manufacturing variance analysis.
Senior Production Accountant, 11/1999 to 01/2001
MaterionIrvine, CA,
  • Project budgeting, financial reporting, accounts payable and receivable.
Financial Analyst, 07/1998 to 11/1999
Eag ServicesCity, STATE,
  • SAP financial master data implementation, SAP FICO training development and execution.
Technical Skills
Microsoft Word, Excel, Access, Query, PowerPoint, Project, Visio and Outlook BIQuery, Crystal Reports, SAP, Ariba, JDA Demand and Fulfill, JDA PMM, Minitab, Microstrategy, TFS
: Accounting, Expected in 1998
Alma College - Alma, MI

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