it business relationship manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Experienced manager with excellent customer and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.Ā
Skills
Natural leader
Excellent communication skills
Results-oriented
Relationship building
Customer-oriented
Team building expertise
Enterprise platformsĀ
Systems implementation
Scrum methodology
Process improvement
Budgeting and resource management
Risk management
Education
Alma CollegeAlma, MIExpected in 1998 ā ā:Accounting - GPA:
Experience
Kao - IT Business Relationship Manager , , 02/2017 - Current
Actively engage with stakeholders from both business and IT groups to gain alignment on approach and prioritization of technology strategy.
Partner with business to make technology decisions that deliver significant impact, and collaborate to develop achievable goals and objectives.
Collaborate with business partners to promote positive, trust-based relationships.
Lead discovery efforts to assess business problems, high level impact, and gap analysis.
Formulate business cases for enterprise level technology investments
Lead a team of business analysts tasked with managing and executing approved technology implementations and enhancements.
Responsible for ensuring that approved projects are executed in a timely manner, within the assigned budget dollars allocated to the initiatives.
Infosys Ltd - SAP Program Manager , , 11/2014 - 02/2017
Successfully delivered all aspects of a $40+M SAP/Ariba program on schedule and within program budget.
Leveraged standard functionality and configuration throughout the entire solution, went live with no source code modifications
Led the efforts to identify detailed functional requirements and define capability scope for the program.
Managed the RFP process, coordinated software demonstrations, and developed demo scoring methods and templates, which resulted in the objective and informed selection of SAP.
Led all aspects of system integrator selection, including developing the desired scope of work, managing the RFP process, coordinating oral presentations, and developing scoring methods and templates.
Collaborated with a 3rd party advisory firm, program sponsors and IT to negotiate a comprehensive SOW and associated commercial terms for the implementation of SAP.
Developed governance model and processes for the implementation program to facilitate timely and fact-based decisions.
Gained alignment among program sponsors on SAP program high level guiding principles and objectives, and ensured that key design decisions were in congruence with these principles and objectives.
Provided servant leadership to business process working teams, ensuring sufficient resources and support from the system integrator
Removed roadblocks to successful completion of deliverables, and facilitating productive and timely decision-making in order to keep the program progressing on time and on budget.
Built and maintained productive, trust-based, relationships with all levels of the business, spanning from individual contributors to senior executives, to ensure understanding, buy-in and support of the SAP initiative.
Managed the relationship with the system integrator, ensuring services provided are in accordance with signed SOW and delivered in a quality manner to meet the needs of Meijer.
Ensured that all third party service providers associated with the SAP implementation deliver quality services and are collaborating effectively to move Meijer toward successful delivery.
Csg Systems Incorporated - Senior Business Analyst , , 03/2012 - 11/2014
Built and maintained trust-based working relationships with all levels of the organization through sound functional subject matter expertise and willingness and ability to analyze and understand business processes.
Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes in the finance and merchandising areas.
Documented process flows and developed requirements for functional improvements and enhancements.
Trained in Lean Six Sigma and utilized methodology to identify areas of opportunity and provide data driven recommendations for improvement
Led the business in defining functional requirements for new functionality to enhance capabilities in the finance and merchandise planning business areas
Facilitation of impactful training and consultation, creating a high level of trust and respect for my knowledge and professionalismĀ
Managed all financial processes and performance reporting for Meijer Fresh business, including period close and financial statement creation, management of physical inventory processes, and financial analysis to support business decision-making.
Functioned as project lead on a year + long process of developing a new Fresh physical inventory application, working closely with ITS to develop requirements for new process infrastructure and software that meets the needs of the business from all perspectives.
Developed business requirements for a new costing system for the Fresh business, which has been successfully implemented and is currently creating visibility at product category that has never been available before.
Effectively managed the current Fresh periodic physical inventory process, working closely with business partners to help them understand the financial impact of the counts.
Developed effective working relationships with all areas of the business by providing financial and strategic business support to Merchandising, Store Operations, Marketing, Supply Chain, etc.
Developed a working knowledge of product set up and product flow and financial impact of these processes.
Performed extensive ROI analyses for various investment opportunities. Worked with all areas of the business to gather necessary data to predict a non-biased assessment of financial return.
Demonstrated excellent organizational and presentation skills
- Independent Consultant , , 01/2005 - 01/2010
Software implementation, due diligence, business process analysis and improvement.
SAP standard costing, financial and management reporting, margin analysis, manufacturing variance analysis.
Materion - Senior Production Accountant Irvine, CA, 11/1999 - 01/2001
Project budgeting, financial reporting, accounts payable and receivable.
Eag Services - Financial Analyst City, STATE, 07/1998 - 11/1999
SAP financial master data implementation, SAP FICO training development and execution.
Technical Skills
Microsoft Word, Excel, Access, Query, PowerPoint, Project, Visio and Outlook
BIQuery, Crystal Reports, SAP, Ariba, JDA Demand and Fulfill, JDA PMM, Minitab, Microstrategy, TFS
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