Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

I am seeking employment with a company where I can use my education and skills to grow and succeed in a stimulating and challenging environment, building the success of the company where I experience advancement and opportunities.

Skills
  • MS Office suite
  • Data Analysis
  • Project planning
  • Self-Managing
  • Documentation and specifications
  • Strong client relations
  • Account management 
  • Call center operations
  • Visual Modeling
  • Requirements gathering
Work History
IT Business Analyst Intern , 04/2015 to 07/2015
Dayton FreightCouncil Bluffs, IA,
  • Assist in delivering the Power Generation Business Unit Warranty Project.
  • Review and analyze the BRD(Business requirement docs) and the wireframes of warranty application. 
  • Assist with user registration planning  
  • Lead data encryption phase and the Oracle 11G upgrade.
  • Lead test planning in the areas of  SSO and BMS test planning §  IT Support test planning  
  • Create UAT(User Acceptance Test) scripts and lead the UAT phase of the project.
  • Perform other CS&Q activities as requested  also Attended all required intern events/meetings.


Account Manager , 11/2014 to Current
Avery Dennison CorporationBelmont, NH,
  • Track the status of shipments from inception to delivery and communicate with the appropriate people in the process.
  • Find and Fax POD'S (Proof of Delivery) when required, Enter Carriers, get original POD's and Complete entry into TMS and ready loads for accounting.
  • Transfer loads to billing status and invoice them promptly
  • Identify any shipment, billing or follow-up issues to Carrier Operations Representative.
  • Prioritize the daily workload and focus of my accounts including: load entry, tracking, tracking reports as required.
  • Focus on growing the current customer account when I have them on the phone.
  • Update and maintain customer information in company portal.

 

 

Customer Service Agent, 10/2014 to Current
VerizonRego Park, NY,
  • Answer customer questions and provide assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands,(Enterprise or National Alamo). My job responsibility requires keen understanding of the differences between products and services offered by both.
  • Assist in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
  • Answer telephone in a friendly, helpful and prompt manner.
  • Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
  • Assist customers within the queue to minimize any wait time and provide the most efficient service possible
  • verify rental agreement and reservation, thank each customer at the conclusion of their transaction.​


GM Onstar Help Desk , 2014 to 10/2014
AsurionCity, STATE,
  • Provide a value added experience with outstanding customer service to our customers while resolving issues related to their devices(smartphone, laptops and PDAs).
  • Use knowledge based system and other tools to deliver technical support solutions and Provide customer with logical trouble shooting to resolve their issues.
  • Assist customers with device set up and device education Proactively find new technology trends and solutions for knowledge base system Activities and Volunteers Help desk.

 

Boeing Enterprise HelpDesk, 08/2013 to 11/2013
The Boeing Company/APEX IncCity, STATE,
  • As break-fix helpdesk agent I provided excellent voice and curtsey skills to some 160,000 Boeing employees all over the globe.
  • Worked with hundreds of Boeing web/non-web based applications.
  • Duties: password resets, outlook credentials fix, IE-fix, Xerox/Lexmark print, Blackberry messaging issue, UNIX server, remote access, wireless, windows migration prep and ECT.
Security Gaurd, 04/2012 to 06/2012
US Security AssociateCity, STATE,
  • Patrol industrial and commercial premise to prevent and detect signs of intrusion.
  • Monitor and authorize entrance and departure of employees, visitors and persons.
  • Insure security of doors,.
  • windows and gates.
  • Answer alarms and investigate disturbance.
Floor Team Lead, 06/2011 to 09/2011
Target StoreCity, STATE,
  • I driven sales by overseeing sales floor operations throughout the entire store.
  • I also managed the guest service and merchandising of two to three departments.
  • Responding to all customers inquiries over the phone and in person.
Education
BBA: Business Information Systems, Expected in
Tennessee State University - Nashville, TN
GPA:
  • 3.4 GPA
  • Graduation Date: May,2015
Community/Volunteer

Somali Student Association of TN(SSAT)

Event Coordinator

  • Conducted seminars that informed and educated parents about the importance of higher education.
  • Mentored students to use their time wisely by learning to use Time Management.
  • Led a fundraising team for the recent famine in East Africa, particularly Somalia, raised nearly $7,000 by Collecting donations and organizing simple events like a car wash.

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Resume Overview

School Attended

  • Tennessee State University

Job Titles Held:

  • IT Business Analyst Intern
  • Account Manager
  • Customer Service Agent
  • GM Onstar Help Desk
  • Boeing Enterprise HelpDesk
  • Security Gaurd
  • Floor Team Lead

Degrees

  • BBA

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