Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Results-oriented Business Analyst with over 5 years of experience in eliciting requirements, business process modeling, technical documentation, software testing and project management. Experienced in business process engineering and Software Development Life Cycle (SDLC) methodologies including Agile, Waterfall and Rational Unified Process (RUP). Strong analytical skills with a thorough understanding of how to translate business user needs into operational requirements.

  • Adept in developing Use Cases, Activity Diagrams and Sequence Diagrams through UML.
  • Expert with facilitating JAD sessions, walk-through sessions, and focus groups meetings.
  • Solid Project Management skills.
  • Proficient in designing and executing test plans and test cases to validate requirements.
  • Adept at building long-term relationships with clients and stakeholders.
  • Excellent communication, inter-personal, analytical, organizational, presentation and customer service skills. Team player with solid team building skills.
  • Methodologies & Tools
  • SDLC, Agile, Waterfall, Scrum, Kanban, Azure DevOps/TFS, UML, Use Cases, User Stories, MS Office Suite, MS, Visio, HP Quality Center, ALM, MS Word, MS Excel, MS PowerPoint, MS Access, MS Project, Wireframe, SharePoint, JIRA, Rally, Balsamiq, Lucid chart, Confluence, Wiki, Rational ClearQuest, Quality Center, Tableau, Power BI, Slack and Teams.
  • Stakeholder Communication
  • Decision Making
  • Customer Monitoring
  • Customer Communication
10/2020 to 10/2022 IT Business Analyst Cleco Power Llc | , ,
  • Gathered and elicited requirements from stakeholders to develop software applications that improved operational efficiency for stores
  • Served as Lead Business Analyst responsible for reviewing all the team’s requirements; developed a clear requirement process that led to reduction in missed requirements
  • Developed clear and comprehensible Business Requirements Documents (BRD), Functional Requirements Documents (FRD) and other system specifications on time
  • Developed use cases, workflow diagrams, user stories, acceptance criteria and sequence diagrams to clearly communicate system requirements to business and technical stakeholders
  • Acted as effective liaison between business owners and technical teams to minimize gap between the expectation of business users and final deliverable
  • Designed test plans and wrote test cases to validate requirements
  • Performed functional, system and user acceptance testing (UAT)
  • Executed SQL queries for data retrieval and validation
  • Worked on multiple system integrations to ensure data was mapped as specified in the Interface Control Document (ICD) and compliant with industry standards
  • Managing multiple projects while serving as team lead; tracked project deliverables, deadlines and budget while communicating potential risks to appropriate stakeholders
  • Facilitated consensus on project scope, risks, assumptions, and constraints amongst stakeholders
  • Conducted gap analysis, risk analysis, cost estimation and compliance matrix for impending projects.
05/2018 to 09/2020 Agile Business Analyst Bank Of America Corporation | , ,
  • Planned strategies and ideas for multiple projects to facilitate the organization of those concepts into a clear framework throughout the project life cycle
  • Developed clear and detailed project timelines, dependencies, milestones, and tasks for concurrent projects
  • Ensured requirements are synchronized within capabilities for given resources and roles are defined for each stakeholder
  • Translated and communicate data into actionable items
  • Monitored the day-to-day management of projects from initiation through implementation and deployment
  • Consistently demonstrated active problem resolution to ensure smooth project process and resolve schedule conflicts
  • Lead effective client calls and internal meetings complete with agendas and documented next steps/key decisions
  • Uphold quality control standards and process both for project management and for those set within the company
  • Collaborated with project leads, account, and project management to support development of scope of work based on functional and business requirements
  • Communicated status of project to the team and client on a regular basis
  • Ensured alignment for internal and external stakeholders
  • Provided leadership to the account team in a matrix environment including conflict resolution and problem solving.
04/2014 to 05/2018 Junior Business Analyst Asrc Federal Holding Company | , ,
  • Interacted with end users, customers, and stakeholders to elicit business and systems requirements
  • Conducted interviews, surveys, client visits, focus groups, workshops, and JAD sessions to gather requirements to understand current and desired functionalities
  • Analyzed business requirements and converted to use cases, workflows, and process models to help business users and development teams better understand the process
  • Produced Functional Requirements Document (FRD) with clearly defined requirements
  • Acted as effective liaison between business owners and the technical team
  • Supported with designing and executing test plans for User Accepted Testing (UAT)
  • Provided support and training to end users in using applications
  • Managed projects to meet business needs while staying within scope and on time
  • Identified, analyzed, and prioritized opportunities for business process improvement and software application enhancements.
Education and Training
Expected in 05/2023 MBA | Business Analytics Texas Woman, , GPA:
Expected in 12/2021 B.B. A | Accounting Texas Woman’s University, , GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Texas Woman
  • Texas Woman’s University

Job Titles Held:

  • IT Business Analyst
  • Agile Business Analyst
  • Junior Business Analyst


  • MBA
  • B.B. A

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: