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Summary
Results-oriented Business Analyst with over 5 years of experience in eliciting requirements, business process modeling, technical documentation, software testing and project management. Experienced in business process engineering and Software Development Life Cycle (SDLC) methodologies including Agile, Waterfall and Rational Unified Process (RUP). Strong analytical skills with a thorough understanding of how to translate business user needs into operational requirements.
Skills
Adept in developing Use Cases, Activity Diagrams and Sequence Diagrams through UML.
Expert with facilitating JAD sessions, walk-through sessions, and focus groups meetings.
Solid Project Management skills.
Proficient in designing and executing test plans and test cases to validate requirements.
Adept at building long-term relationships with clients and stakeholders.
Excellent communication, inter-personal, analytical, organizational, presentation and customer service skills. Team player with solid team building skills.
Methodologies & Tools
SDLC, Agile, Waterfall, Scrum, Kanban, Azure DevOps/TFS, UML, Use Cases, User Stories, MS Office Suite, MS, Visio, HP Quality Center, ALM, MS Word, MS Excel, MS PowerPoint, MS Access, MS Project, Wireframe, SharePoint, JIRA, Rally, Balsamiq, Lucid chart, Confluence, Wiki, Rational ClearQuest, Quality Center, Tableau, Power BI, Slack and Teams.
Stakeholder Communication
Decision Making
Customer Monitoring
Customer Communication
Experience
10/2020 to 10/2022IT Business AnalystCleco Power Llc | , ,
Gathered and elicited requirements from stakeholders to develop software applications that improved operational efficiency for stores
Served as Lead Business Analyst responsible for reviewing all the team’s requirements; developed a clear requirement process that led to reduction in missed requirements
Developed clear and comprehensible Business Requirements Documents (BRD), Functional Requirements Documents (FRD) and other system specifications on time
Developed use cases, workflow diagrams, user stories, acceptance criteria and sequence diagrams to clearly communicate system requirements to business and technical stakeholders
Acted as effective liaison between business owners and technical teams to minimize gap between the expectation of business users and final deliverable
Designed test plans and wrote test cases to validate requirements
Performed functional, system and user acceptance testing (UAT)
Executed SQL queries for data retrieval and validation
Worked on multiple system integrations to ensure data was mapped as specified in the Interface Control Document (ICD) and compliant with industry standards
Managing multiple projects while serving as team lead; tracked project deliverables, deadlines and budget while communicating potential risks to appropriate stakeholders
Facilitated consensus on project scope, risks, assumptions, and constraints amongst stakeholders
Conducted gap analysis, risk analysis, cost estimation and compliance matrix for impending projects.
05/2018 to 09/2020Agile Business AnalystBank Of America Corporation | , ,
Planned strategies and ideas for multiple projects to facilitate the organization of those concepts into a clear framework throughout the project life cycle
Developed clear and detailed project timelines, dependencies, milestones, and tasks for concurrent projects
Ensured requirements are synchronized within capabilities for given resources and roles are defined for each stakeholder
Translated and communicate data into actionable items
Monitored the day-to-day management of projects from initiation through implementation and deployment
Consistently demonstrated active problem resolution to ensure smooth project process and resolve schedule conflicts
Lead effective client calls and internal meetings complete with agendas and documented next steps/key decisions
Uphold quality control standards and process both for project management and for those set within the company
Collaborated with project leads, account, and project management to support development of scope of work based on functional and business requirements
Communicated status of project to the team and client on a regular basis
Ensured alignment for internal and external stakeholders
Provided leadership to the account team in a matrix environment including conflict resolution and problem solving.
04/2014 to 05/2018Junior Business AnalystAsrc Federal Holding Company | , ,
Interacted with end users, customers, and stakeholders to elicit business and systems requirements
Conducted interviews, surveys, client visits, focus groups, workshops, and JAD sessions to gather requirements to understand current and desired functionalities
Analyzed business requirements and converted to use cases, workflows, and process models to help business users and development teams better understand the process
Produced Functional Requirements Document (FRD) with clearly defined requirements
Acted as effective liaison between business owners and the technical team
Supported with designing and executing test plans for User Accepted Testing (UAT)
Provided support and training to end users in using applications
Managed projects to meet business needs while staying within scope and on time
Identified, analyzed, and prioritized opportunities for business process improvement and software application enhancements.
Education and Training
Expected in 05/2023MBA | Business AnalyticsTexas Woman, , GPA:
Expected in 12/2021B.B. A | AccountingTexas Woman’s University, , GPA:
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