Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyze data, support security, organize and classify, maintain records and contribute to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.

  • Mainframe systems
  • Access
  • Windows server maintain
  • Network security
  • Networking
  • System Configuration
  • Software Installation
  • System Architecture
  • IT Performance Report Creation
  • Performance Optimization
  • Information security
  • Security Protocols
  • LAN Protocols
  • Company Policy Adherence
  • End-user support
  • Software updates
  • Forecasting ability
  • Contract review proficiency
  • Problem-solving skills
  • Nagios monitoring software
  • Developing security plans
  • Incident Response Management
  • PCI Compliance
  • Intrusion Test Oversight
  • Software Deployment
  • Regulatory Compliance
  • Organization
  • New feature testing
  • FTP servers knowledge
  • Security metrics
  • Change Management
  • Wireless Access Point
  • Multiple access points
  • Technical infrastructure upgrades
  • Mobile devices
  • Analytical thinking
  • Decisive
  • Network Troubleshooting
  • Network device monitoring
  • LAN and WAN expertise
  • Performance testing
  • Account security maintenance
  • Security logs
  • Remote access support
  • Systems Analysis
  • Linux and Unix expert
  • Print servers maintenance
  • Superb interpersonal skills
  • VPN configurations
  • Antivirus and spam blocking
  • Data backup and recovery systems
  • Firmware upgrades knowledge
Work History
IT/AV Supervisor, 08/2018 to Current
Huntington Ingalls IndustriesIsafa, NV,
  • Encore Event Technology, Oversaw operations of corporate IT departments is primarily duty of IT Supervisors.
  • Managed staff that upgrades and maintains company's computer systems, including databases, mainframe systems, data communication networks and software programs.
  • Managed team of administrators and installers when installing and implementing new systems.
  • Hired, trained and evaluated IT staff, assigned tasks and arranged project schedules.
  • Performed assessments on company systems to ensure proper operations and to identify any issues that need to be addressed.
  • Supervised variety of tasks in order to satisfy all of their core responsibilities in areas of computer systems analysis, installation, maintenance and upgrades.
  • Supervised IT team that initially installs a company's internal network and computer systems.
  • Analyzed company's technology needs, developed systems and software, implemented hardware and software, conducted tests and maintained ongoing operations of all systems.
  • Planed, configured, installed, and provide end-user support for Audio Visual and Audio-Visual control systems; including peripherals, PC's, speakers, LCD displays, amplifiers.
  • Set-up, operated, and troubleshot state-of-art television and audio systems.
  • Maintained and track AV equipment inventory and assets across multiple properties.
  • Maintained and assist in all back-of-house A/V including conference rooms and training rooms.
  • Maintained knowledge of developing technologies attending relevant training sessions, conferences and workshops.
  • Consistently evaluated equipment and provided feedback to appropriate parties.
  • Recommended upgrades and equipment purchase options.
  • Enforced and ensured that all policies and procedures are properly understood and followed.
  • Maintained extremely high level of customer satisfaction with combination of technical skill and exceptional bedside manner.
  • Commended by management for continuous punctuality and superior performance.
  • Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
  • Provided troubleshooting techniques in integrating professional audio/video systems.
  • Interpreted technical data from drawings, blueprints, schematics and service manuals.
  • Installed CCTV systems, background/foreground music systems and drive-through intercom systems to Industry.
  • Trained new employees according to company standards.
  • Resolved problems, improved operations and provided exceptional client support.
Manager , 08/2016 to 06/2018
Total AV SystemsCity, STATE,
  • Worked with clients to create project proposals with accurate quotes and installing video and computer equipment. provided lighting setup, troubleshoot issues, and repaired equipment.
  • Ensured quality service that meets all customer expectations.
  • Oversaw AV project delivery, operated AV equipment as needed, and ensure on-time completion. coordinated resources and the budget.
  • Prepared room audits to verify that equipment runs at the optimum level and provided operation reports and project updates as requested.
  • Completed software upgrades, developing methods to improve provided services or products, assisting with employee recruitment and training, answering client questions, and managing their expectations.
  • Provided thought leadership and strategic direction at a solution and event level that drives client retention and successful business outcomes.
  • Partnered with third party AV technology providers to augment IT services when event requirements exceeded departmental resources.
  • Advanced projects and programs to support strategic objectives, as well as develops long term goals for the technology solutions under his/her purview.
  • Mentored staff, developed professional development plans for each and inspire continuous learning and skill development.
  • Developed and manage the departmental budget.
  • Managed the PC lifecycle including the tracking and management of the company technology inventory.
  • Engaged IT Liaisons, Department Heads, to ensure that repairs, upgrades, and replacements can be done with minimal disruption.
  • Used Cherwell ticketing systems to document issues with specific description.
  • Ran multiple facets of event management including video recording and live streaming.
  • Partnered with third party AV technology providers to augment IT services when event requirements exceeded departmental resources.
  • Work with colleagues across IT on special projects.
  • Provide client-side technical expertise to ensure that the projects meet technology requirements.
  • Managed Company technology projects as defined by the Director of Project Management.
  • Maintained computers by installing and updating software, upgrading and replacing hardware for office.
  • Managed new hire process account creation and workstation build through deployment and user training., .
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Performed reviews assessing each employee's performance and developed improvement plans.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Developed highly profitable pipeline based on multiple sales penetration techniques.
  • Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy.
  • Led and managed the technology support team in configuring, maintaining and supporting all endpoint and Audio-Visual technology deployed in the company.
Sales Associates Supervisor, 10/2013 to 12/2016
NAPA Auto PartsCity, STATE,
  • Managed quality assurance program, including on-site evaluations, internal audits, store inventory and customer surveys.
  • Provided prompt and courteous service to retail and wholesale customers over the phone, in the store.
  • Looked up parts applications in the NAPA Parts catalogs or in TAMS.
  • Processed orders for customers with accuracy, efficiency, and courtesy.
  • Assisted and advised customers in determining how to best meet their needs, often dealing with questions and problems of a highly technical nature.
  • Used good business judgment, a thorough understanding of automotive systems, and excellent selling skills.
  • Exhibited a thorough knowledge of NAPA products, performance standards, warranties, sales programs, and operating policies.
  • Established and maintained good relations with fellow employees and customers served as a resource for advice to other store employees.
  • Manage the store in the manager's absence.
  • Opened and closed the store as well as any other duties assigned by the store manager.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Increased customer satisfaction by resolving issues.
  • Worked with Corporate customers to understand needs and provide service.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
Front desk/security, 04/2011 to 10/2013
Admiral Security ServicesCity, STATE,
  • Conducted patrols of key areas to spot and control security concerns.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Monitored central alarm systems for fire, intrusion and duress alarms and responded to emergencies weekly.
  • Authenticated boarding passes, identification and passports to prevent fraudulent travel.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Monitored employee activities, confirming compliance with security regulations.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • · Build up plans to guard computer documents against unintended or unauthorized modification, destruction, or disclosure and to fulfill emergency facts processing wishes.
  • Conducted patrols of key areas to spot and control security concerns.
Master's: Cybersecurity: Forensic/counterterrorism, Expected in 2017
American Public University - ,
Bachelor's: Information Systems/Homeland Security, Expected in 2016
Strayer University - ,
High School Diploma: , Expected in
LBA High School - Cameroon,
No Degree: Information Systems Auditor, Expected in
Information Systems Audit And Control Association - Illinois ,
  • Certified Information System Auditor
Professional Certification: CyberSecurity, Expected in 2021
American University - Washington, DC

American University Cybersecurity Professional Certificate

  • Certified Information System Auditor

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Resume Overview

School Attended

  • American Public University
  • Strayer University
  • LBA High School
  • Information Systems Audit And Control Association
  • American University

Job Titles Held:

  • IT/AV Supervisor
  • Manager
  • Sales Associates Supervisor
  • Front desk/security


  • Master's
  • Bachelor's
  • High School Diploma
  • No Degree
  • Professional Certification

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