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IT Applications Analyst II, AVP Resume Example

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IT APPLICATIONS ANALYST II, AVP
Summary

Dedicated Applications Analyst committed to addressing challenges and implementing improvements. Proven history of developing process automation and implementing change initiatives in line with corporate objectives. Results-oriented and driven, consistently meeting critical deadlines and requirements. Team player with the ability to multi-task in a progressive environment. Seeking opportunity to build success with exciting organization.

Skills
  • Application support and security audits
  • Active Directory user roles & permissions
  • Foxtrot process automation & scripting for mass updates to core applications
  • Chatbot creation & maintenance
  • Data analysis and reporting, Crystal Reports, Access Database, Query building
  • Fiserv Signature SME & common file maintenance
  • Change Management
  • Conversion & upgrade team lead
  • IT Project Management
  • Proficient in Fiserv core applications, SAP, ERP Systems, Microsoft Applications
  • Leadership
  • Hiring and coaching
  • Employee development
  • Purchasing and planning
  • Schedule management
  • Sound judgment
Experience
IT Applications Analyst II, AVPSTERLING NATIONAL BANK | Montebello, NY | Jul 2011-Current
  • Considered a high-level Analyst who regularly interacts with management and takes leadership in training & developing team colleagues.
  • Responsible for managing the day to day activities, prioritization of work and coordination of resources.
  • Fiserv Signature security group/permissions, common file maintenance go-live and on-going user support.
  • Build and maintain interactive chatbots for bank wide use providing conversion and support information.
  • Build Foxtrot scripts to create efficiencies in areas of the bank by scripting automation of manual processes and performing mass updates to core applications.
  • Support core organizational functions and applications; monitor service requests, resolve and/or escalate service requests.
  • Query/report creation; gather and analyze data in support of business cases, proposed projects and system requirements.
  • Administration and support for users on new applications, modules & new releases.
  • Change Management; document and implement change initiatives in the organization.
  • Build knowledge base of technical information for use by support staff.
  • Manage intra-department team issues & projects for applications.
Operations Manager/IT SpecialistMEHRON, INC | Chestnut Ridge, New York | Jan 2007-Aug 2009
  • Solitary system support & served as functional expert on finance & specified applications.
  • Sage Pro administrator, ERP System user permissions & monitored database. Customized screens & reports.
  • Monitored office activities to achieve maximum expense control & productivity.
  • Developed effective queries & reports for data analysis of inventory usage, product costing & sales.
  • Posted all incoming payments to customer accounts, reconciled invoices for payment approvals.
  • Coordinated & processed all month-end closings & financial reports.
  • Final point of escalation for inventory, production, accounts receivable & payable issues.
  • Generated all purchase requisitions for raw materials & packaging in manufacturing as well as work order release for production items.
  • Tracked & received shipments in Sage Pro & manage all cycle count procedures.
IT Specialist/Master Data CoordinatorTEMTEC, INC | Suffern, NY | Jun 1999-Nov 2006
  • Managed & supported on-site information technology systems; servers, network, phone system, PCs, laptops, Macs & all other miscellaneous office equipment.
  • Trained all users accordingly on new hardware & software.
  • Reporting; utilized SAP SQVI, Business Warehouse, Crystal Reports & Microsoft Access to support the business needs of the sales & marketing & operations groups.
  • Served as Subject Matter Expert (SME) for all SAP Master Data related activities, including BOM creation, maintenance & audits.
  • Educated & supported staff on SAP transactions & processes.
  • Coordinated scheduling requirements & production order release based on production capacity with the manufacturing team.
  • Managed all stock levels & cycle count procedures.
  • Initiated & supported projects as required to help the site achieve its annual business performance goals.
Assistant Branch ManagerALBANY SAVINGS BANK | West Haverstraw, NY | Sep 1985-Oct 1995
  • Managed platform & teller staff; approving transactions, problem solving to ensure efficient & quality customer service.
  • Motivated & coached staff in exceeding sales & service goals.
  • Supervised procedures to ensure effective utilization of staff & approved all day end processes.
  • Responsible for hiring/termination procedures, all performance evaluations & salary reviews for current staffing.
  • Managed & prepared for all external audits & served as key point of contact.
  • Processed & supervised loan & mortgage closings as well as mutual funds & insurance sales.
Education and Training
Some College (No Degree): Information Technology/Web DevelopmentKaplan University

Major in Information Technology

  • Dean's List Honoree
  • Honor Roll Recipient
Technical Certification: Microcomputer Business SystemsComputer Learning Center | | Paramus, NJ | 1996
  • Peer Tutor Award Recipient
  • Dean's List Award Recipient
  • Honor Roll Recipient
Some College (No Degree): Liberal ArtsRockland Community College
Certifications

EnableSoft Foxtrot Academy – Foxtrot Certified Specialist

Lean Sigma – Green Belt Certified
Sterling University – School of Leadership Certified

UDEMY – SQL for Beginners Class

Sterling National Bank - 2014 Top Corporate Team Award
Global Knowledge – IT Project Management Certification

ITIL Training

American Institute of Banking - Basic Principles of Accounting Certificate
Temtec - President's Value Award

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Resume Overview

Companies Worked For:

  • STERLING NATIONAL BANK
  • MEHRON, INC
  • TEMTEC, INC
  • ALBANY SAVINGS BANK

School Attended

  • Kaplan University
  • Computer Learning Center
  • Rockland Community College

Job Titles Held:

  • IT Applications Analyst II, AVP
  • Operations Manager/IT Specialist
  • IT Specialist/Master Data Coordinator
  • Assistant Branch Manager

Degrees

  • Some College (No Degree) : Information Technology/Web Development
    Technical Certification : Microcomputer Business Systems
    Some College (No Degree) : Liberal Arts

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