Ambitious Student with 20 years of IT experience pursuing a Network Security Degree eager to contribute developed knowledge in a IT Systems/Network Administrator role. Skilled in both Hardware and Software in All settings. Adaptable and driven with strong work ethic and ability to thrive in both team-based and individually motivated settings.
Skills
System upgrades
Performance improvements
Network repairs and maintenance
Computer systems installation
Disaster recovery procedures
System updates
New program installations
Relationship building
Programming and design skills
Strategic planning and review
Application installations
Troubleshooting and diagnostics
Software feature demonstrations
Help desk assistance
LAN/WAN
Call center experience
Experience
IT Systems/Network Administrator, 05/2019 to 10/2020 Nortonlifelock Inc. – Culver City, CA,
Responsible for Network Switch, VPN, and Wireless LAN Infrastructure Security, Management, Diagnostics, Troubleshooting, Replacement, and Repair
Conducting daily communication and coordination between All Departments (including Corporate Members, Executive Committee members, Managers, and Employees within the Resort) as well as Third Party Vendors
Create, Terminate, and Manage User Accounts (including Microsoft Outlook Email) and Access through Microsoft Active Directory, Exchange, and Office 365 Exchange Admin
Troubleshoot, Repair, Update, Replace, and Oversee Deployments of PCs, Servers (Windows Server 2008, 2012 , 2019), POS systems, Credit Card Terminals, Mobile Devices (Apple, Google Android, and Microsoft Windows Devices), and Peripherals (including Printers/Copiers, Mice, Keyboards, Webcams, etc)
Software Engineer, 03/2017 to 06/2018 1 Touch Designs – City, STATE,
Wrote, tested and debugged Logic software programs for Crestron and Electron Audio Visual Automation Systems for Homes, Businesses, and Luxury Yachts to control Audio, Video, Alarm systems, Irrigation systems, and Window Shades
Designed the UI/UX per Business requirements for iOS, iPad, MacOS, Android, Crestron, and Electron to control devices from anywhere in the World via Network/VPN connection.
Wrote, tested, and debugged software programs in JavaScript and C# for other parts of the business including tests for prototype devices
Gave onsite and remote (phone, video, email) support to owners of homes, businesses, and yachts
Contacted manufactures directly about any concerns with compatibility and technical issues.
Installed network switches and cabling, Crestron controllers and modules, and NAS on large Luxury Yacht
PC & Network Technician, 06/2004 to 12/2006 NexGamerz – City, STATE,
Performed computer system, software and peripheral installation, maintenance, troubleshooting and repair to achieve nonstop availability.
Identified hardware issues caused by component failures using approved diagnostic tools.
Installed and supported hardware and software, including desktops, servers and printers.
Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
Updated hardware and software upon availability and supervised network to eliminate bottlenecks immediately.
Technical Support Representative (Tier 1 & 2), 11/2001 to 06/2003 Convergys – City, STATE,
Assisted customers with various types of technical issues via email and telephone.
Supported customers with online billing, access and account issues.
Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Education and Training
High School Diploma: , Expected in 05/1995 WJ Woodham High School - Pensacola, FL, GPA:
Associate of Science: Network Security, Expected in 08/2022 FSCJ - Jacksonville, FL, GPA:
Bachelor of Science: Computer Systems Networking And Telecommunications, Expected in 12/2023 FSCJ - Jacksonville, FL, GPA:
Certifications
Certifications: CompTIA A+ & Network+ (Both Certifications expired May 2015… Will be re-certifying in June 2021)
Activities and Honors
Boy Scouts of America - Eagle Scout Earned August, 1995
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