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investigations supervisor resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Accomplished graduate with experience working with children, adolescents and adults with behavioral and psychological disorders.  Innovative in program development  and implementation as well as community outreach for mission-oriented organizations.

Highlights
  • Adept at identifying and referring clients to approriate aid programs.
  • Successful expertise in implementing, out- of- the -box, policy-driven, solutions
  • Extensive knowledge in the use and researching of state, county, and municipal legal codes. 
  • Extensive field investigation experience resulting  in favorable legal reccomendations. 
  • Extensive, successful experience in professionally testifying in court.
Education
Texas Wesleyan University Fort Worth, Texas Expected in 2016 Bachelor of Arts : Psychology - GPA :
  • Recipient of Phi Theta Kappa Scholarship.
  • Recipient of Hazel M. Boswell Scholarship.
  • Member of Psi Chi, The International Honors Society for Psychology. 
  • Graduated Cum Laude
Accomplishments
  • President of Psi Chi, International Psychology Honors Organization for 2014.
  • Deans List at Texas Wesleyan University 2013-2015
  • Deans List at Tarrant County College 2012-2013
  • Student achievement award in Literature for Tarrant County College 2013.
Experience
Hancock Whitney Corp - Investigations Supervisor
Walker, LA, 09/2016 - Current

Maintained positive relationships with clients and community partners. Developed professional relationships with valuable resources in the community. Directed all protective placement, case management, parent education and family reunification activities. Interviewed clients individually and with families to determine what services would best address their needs. Interviewed clients in their home for risk and safety assessments to assist with investigation decisions. Wrote petitions, court reports, case plans and other legal documents. Managed caseloads and acted as an advocate for client rights. Remained composed and calm when interacting with highly stressed individuals. Conducted in-depth interviews with diverse parties, including children, their guardians, doctors, nurses and law enforcement to gain insight into each individual case. Complex case analysis. Develop solution focused case plans tailored to case dynamics. Provide expert testimony in court cases. Testified in court cases to back up case evidence and detail timelines. Prepared detailed reports and affidavits for courts by obtaining information through physical surveillance and thorough investigations. Managed investigations and prepared criminal and civil cases for court. Develop, mentor and train new investigators. Produced and submitted accurate and detailed reports to complete files and support civil, and criminal cases. Conducted investigations of suspects and interviewed witnesses to obtain statements. Opened investigations into issues brought up by individuals in community. Spoke with witnesses, collected descriptions and located persons of interest.

The Dive Oyster Bar - Front of the House Manager
City, STATE, 01/2016 - 08/2016

Efficiently resolved problems or concerns to the satisfaction of a diverse group of people. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.   Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.  


Holistic Wellness Medical Center - Referral Coordinator & Medical Records Technician
City, STATE, 01/2016 - 06/2016

Obtained information by contacting appropriate personnel or patients. Scanned incoming documentation.  Pulled patient charts for upcoming appointments.  Consolidated diverse medical records. Assigned patients to correct diagnosis-related groups.  Followed-up with insurance companies and individuals to resolve discrepancies.  Maintained complete confidentiality in accordance with organizational and legal requirements.  Updated daily logs to track information movements. Wrote reports, emails, memoranda, letters and releases. Designed improved training procedures to help new staff acclimate quickly.  Conceptualized and implemented new and more efficient filing system.  Maintained 100% compliance with all government regulations.

Cummings & Cummings - Paralegal
City, STATE, 07/2012 - 01/2015

Conducted all incoming client intake interviews. Relayed legal and procedural information from attorney to clients in a clear and understanding format.  Drafted various court documents, invoices and enclosures at attorneys’ request.  Composed and typed routine letters of correspondence.  Used computer databases to locate persons and compiled investigative leads.  Prepared for trial by organizing case exhibits and evidence.  Accurately entered client data into a company-based software program.  Managed the trial calendar, judicial calendar and master calendar.

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Resume Overview

School Attended

  • Texas Wesleyan University

Job Titles Held:

  • Investigations Supervisor
  • Front of the House Manager
  • Referral Coordinator & Medical Records Technician
  • Paralegal

Degrees

  • Bachelor of Arts

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