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investigation supervisor resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Skills
  • Processes and Procedures
  • Experience in Leadership
  • Program Evaluation
  • Content Management Expertise
  • Improvement Plan Knowledge
  • Quantitative Skills
  • Planning & Organizing
  • Relationship Building
  • Reliable & Trustworthy
  • Active Listening
  • Training & Development
  • Customer Service
  • Supervision & Leadership
  • Team Building
  • Friendly, Positive Attitude
  • Data Management
  • Organizational Skills
  • Team Management
  • Good Work Ethic
  • People Skills
  • Critical Thinking
  • Conflict Resolution
  • Problem Resolution
  • Computer Skills
Experience
04/2021 to Current
Investigation Supervisor City Of Boulder Boulder, CO,

Directs and manages the activities of staff in the Consumer Services Unit. This is accomplished through planning, organizing, staff training and supervising, both personally and through first line supervisors, the personnel and operations of the office. • Directs, coordinates and supervises the professional and administrative staff of the Consumer Services/Compliance Management Unit. Delegates as appropriate assignment and review of cases, evidence control and other related work. Develops and conducts intensive training programs for staff and advises staff on policy and procedural changes. Receives, assigns and reviews investigative cases assigned to supervisors and investigators/analysts. Supervises the compilation and review of various reports prepared by staff. • Evaluates and interprets statutes and rules. • Responds to public inquiries. • Performs supervisory functions to include hiring, firing, rewarding, disciplining. Provides performance planning and performance appraisals for subordinate staff. • Reviews Ciox for Subpoenas and Invoices. Collects Subpoenas and Invoices and disperses out to the appropriate staff in MQA. • Reviews Nursys for Discipline. Opens cases in LEIDS when a review needs to be taken place. • Pays Invoices, creates package for Works, enters budget information in Works and uploads receipts. • Downloads Incident Reports from AHCA and opens cases in LEIDS. • Uploads cases and makes corrections for staff members in Axiom. • Imports Closed Claims from Access and opens cases in LEIDS. Makes purchases for the department, works in FLAIR and WORKS for Invoices. Submits travel, submits all Help Desk tickets, submits all onboarding and separation tickets. Schedules fingerprints for onboards.

03/2011 to 04/2021
Financial Examiner/Analyst II Time Warner Cable Glendora, CA,

Assists with maintenance of the Division’s computerized financial models to accurately estimate the inflow of tax revenue.

Assists with maintenance of the Division’s computerized financial models to accurately estimate the inflow of cardroom revenue.

Facilitate fiscal impact analysis of proposed legislation using tax revenue estimates as a baseline. Provide input regarding the quantitative and qualitative aspects of proposed legislation.

Plans the creation of sophisticated Pari – Mutuel analysis, including a breakdown of factors affecting the industry, such as tax revenue, handle, and performances.

Develops and maintains reports of cash flow, handle, and tax revenue for use by management in a timely basis.

Maintain a cash flow computer model, including updates of monthly revenue and expense information for forecasting cash flows and providing input for estimating tax revenue.

Maintains and updates on a monthly basis, a spreadsheet and corresponding graphs that compares the total number of audits planned vs. actual.

Assists with creating, analyzing, evaluating, and interpreting financial information as it pertains to the Division of Pari – Mutuel Wagering Annual Report.

Assist with the testing of the Central Monitoring System when changes are made.

Researches and prepares responses to information request as needed.

Performs Annual Audits on the Uniform Annual Report submitted by permitholders in a timely manner.

Performs other project related work as assigned by the Revenue Program Administrator in a timely manner.

Responsible for coordinating and preparing Performance-Based Budget (PB2) measures monthly, quarterly, and annually.

Compiles Uniform Annual Reports, cardroom information and handles information for Public Records Requests.

Performs slot, cardroom and Pari-Mutuel Audits monthly of 25 Permitholders.

Prepares cardroom and Pari-Mutuel Handle to be published on the intranet monthly.

02/2009 to 02/2011
Tax Auditor III City Of Fresno, Ca Fresno, CA,

Plans and performs cardroom/mutuels compliance audits of pari-mutuel permitholders in accordance with the Florida Administrative Code, the Florida Statutes and the established auditing procedures and guidelines. Prepares detailed work papers and reconciliations and prepares formal audit reports to be presented to the permitholders.

Plans and performs slot compliance audits of pari-mutuel permitholders in accordance with the Florida Administrative Code, the Florida Statutes and the established auditing procedures and guidelines. Prepares detailed work papers and reconciliations and prepares formal audit reports to be presented to the permitholders. Also, completes business entity audits of businesses acting for the slot licensees in Florida.

Plans and performs escheat audits of pari-mutuel permitholders in accordance with the Florida Administrative Code, the Florida Statutes and the established auditing procedures and guidelines. Prepares detailed work papers and reconciliations and prepares formal audit reports to be presented to the permitholders.

Plans and performs greyhound adoption audits of greyhound permitholders and the National Association of Jai Alai Fronton audits of jai alai permitholders in accordance with the Florida Administrative Code, the Florida Statutes and the established auditing procedures and guidelines. Prepares detailed work papers and reconciliations and prepares formal audit reports to be presented to the permitholders.

Plans and performs greyhound purse audits of pari-mutuel permitholders in accordance with the Florida Administrative Code, the Florida Statutes and the established auditing procedures and guidelines. Prepares detailed work papers and reconciliations and prepares formal audit reports to be presented to the permitholders.

Assists Audit Administrator with audit reviews for all types of pari-mutuel audits including escheat audits, cardroom/mutuels, slot compliance audits, greyhound adoption audits, business entity audits and purse audits.

Assists in rule development.

11/2007 to 02/2009
Tax Auditor II Department Of Business And Professional Regulation City, STATE,

Plans and performs cardroom/mutuels compliance audits of pari-mutuel permitholders in accordance with the Florida Administrative Code, the Florida Statutes and the established auditing procedures and guidelines. Prepares detailed work papers and reconciliations and prepares formal audit reports to be presented to the permitholders.

Plans and performs slot compliance audits of pari-mutuel permitholders in accordance with the Florida Administrative Code, the Florida Statutes and the established auditing procedures and guidelines. Prepares detailed work papers and reconciliations and prepares formal audit reports to be presented to the permitholders. Also, completes business entity audits of businesses acting for the slot licensees in Florida.

Plans and performs escheat audits of pari-mutuel permitholders in accordance with the Florida Administrative Code, the Florida Statutes and the established auditing procedures and guidelines. Prepares detailed work papers and reconciliations and prepares formal audit reports to be presented to the permitholders.

Plans and performs greyhound adoption audits of greyhound permitholders and the National Association of Jai Alai Fronton audits of jai alai permitholders in accordance with the Florida Administrative Code, the Florida Statutes and the established auditing procedures and guidelines. Prepares detailed work papers and reconciliations and prepares formal audit reports to be presented to the permitholders.

Plans and performs greyhound purse audits of pari-mutuel permitholders in accordance with the Florida Administrative Code, the Florida Statutes and the established auditing procedures and guidelines. Prepares detailed work papers and reconciliations and prepares formal audit reports to be presented to the permitholders.

Assists Audit Administrator with audit reviews for all types of pari-mutuel audits including escheat audits, cardroom/mutuels, slot compliance audits, greyhound adoption audits, business entity audits and purse audits.

Assists in rule development.

Responsible for coordinating and preparing Performance-Based Budget (PB2) measures monthly, quarterly, and annually.

09/2006 to 10/2007
Operations Analyst II Department Of Business And Professional Regulation City, STATE,

Develops and maintains flowcharting of the Division’s internal operating procedures.

Inputs weekly greyhound purse information.

Maintains the pre-meet information database.

Maintains the bi-annual cardroom internal audit database.

Maintains database of cardroom internal control procedures.

Maintains log of experimental wagers timeline.

Maintains totalizator log and bond information.

Maintains logs of required statistic reports such as greyhound purses, uniform annual reports, and charity days.

Maintains logs of issues and administrative complaints.

Prepares administrative complaints.

Assists in the compilation of the Division’s annual reports.

Assists in scanning audit reports, annual reports, and uniform annual reports.

Assist Administrative Assistant II with the daily office operations in their absence.

Assist with processing ITW and ISW notifications and enter into database.

Responsible for coordinating and preparing Performance-Based Budget (PB2) measures monthly, quarterly, and annually.

Completes other assignments as requested by the Chief Auditing Officer.

Responsible for interpreting Florida Statutes and Rules for Administrative Complaints and Tote Security provisions.

03/2006 to 08/2006
Staff Assistant Florida Department Of Law Enforcement City, STATE,

Assist in proofing, editing and finalizing all correspondence that the supervisor or that the audit staff wrote.

Review, edit and mail out all correspondence for the Uniform Crime Report, Domestic Violence and Audit Sections.

Filing of all audits performed.

Assist in keeping the schedule of the three sections personnel.

Review, and complete all travel requirements and documents for the three sections.

Maintain all information and personnel files for the three sections.

Maintain automobile logs for the audit section.

Maintain telephone logs for the audit section.

Answer calls and assist the Director’s office in the performance of administrative functions as concerned, on an as needed basis.

Submit logs for cell telephone and automobiles.

Review list of calls from three sections and ensure no personal calls recorded-and collect funds as necessary.

Perform inline inspections fro the three sections.

Assist UCR with review and proofing the annual and semi-annual report and release information.

Perform property inventory for three sections.

Assist DV with proofing and editing the Annual Fatality Review Report.

Maintain the manuals and audit materials as changes occur.

Answered multi-line telephone for CJIS/FCIC Bureau and assisted customers with questions regarding background checks, fingerprinting, seal and expunge, personal reviews, compromised identity, civil and voter rights and miscellaneous general law enforcement questions. Assisted the Identification and Arrest sections with entering arrest fingerprint cards into FasTerm. Assisted the Quality Control Section with researching and updating notifications of deceased individuals from the state medical examiner’s offices and maintaining weekly member statistics. Assisted the Seal/Expunge section with entering in new expunge applications into the pre-certification system within FasTerm and filing completed applications. Maintained general and confidential personnel files for the FCIC Bureau. Processed supply orders for Bureau offices. Other miscellaneous clerical duties as required.

Education and Training
Expected in 05/2000 to to
High School Diploma:
Wakulla High School - Crawfordville, FL
GPA:
Expected in to to
:
Tallahassee Community College - Tallahassee, FL
GPA:

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Resume Overview

School Attended

  • Wakulla High School
  • Tallahassee Community College

Job Titles Held:

  • Investigation Supervisor
  • Financial Examiner/Analyst II
  • Tax Auditor III
  • Tax Auditor II
  • Operations Analyst II
  • Staff Assistant

Degrees

  • High School Diploma
  • Some College (No Degree)

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