Enthusiastic Store Manager eager to contribute to company success through hard work, attention to detail and excellent organizational skills. Clear understanding of extraordinary customer service and relationship building. Motivated to learn, grow and excel in the insurance industry.
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*Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
*Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.
*Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
*Monitoring shrink metrics and working with asset protection to maintain reduction in loss and growth in sales.
*Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
*Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries
*Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
*Monitors and analyzes the customer service provided by team members. Offers feedback, training, and coaching, and develops action plans for improvement.
*Maintaining good standing relationships with vendors to order, receive, stock, process vendor claims and returns.
*Plans staffing needs, manages candidate pool, participates in the interview process and makes hiring decisions.
*Ensures training of 20+ team members; provides coaching, mentoring, and support career development
*Reviews and analyzes loss prevention data and develops and implements action plans to reduce loss.
Customer Experience
*Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience.
Operations
*Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team of 40+ members.
*Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.
*Ensures execution of District Manager operational feedback.
*Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Daily Planning and Execution
*Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers.
Business Performance Management
*Analyzes financial and performance data; develops action plans to increase sales and control costs.
Business Planning
*Identifies sales opportunities to ensure the growth and performance of the store and pharmacy.
*Manages inventory levels through ordering, keeping stock, liquidating stock, anticipating fast selling items and seasonal changes.
People and Performance Management
*Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition. Manages employee career progression.
*Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members
Training and Personal Development
*Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail and management, seeking best practices, and learning about the pharmacy.
Communications
*Serves as liaison between district, corporate and the store to provide a communication channel, respond to requests, provide feedback and implement initiatives.
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