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Internet Technician Resume Example

Resume Score: 90%

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INTERNET TECHNICIAN
Summary
Darrell Pierce Network Administrator | Technical Support | Hardware Repair | Technician | IT Specialist | Help Desk Summary of Qualifications Experience in a simulated environment with network administration responsibilities, such as setting user permissions and passwords using Group Policy in Active Directory environment. Experience setting up and maintaining networks on Windows Server 2003/2008 and configuring peripherals such as: printers, scanners, and fax machines. Familiar with the Open Systems Interconnection (OSI) model and setting up entire virtual networks. Knowledge of sub netting IP addresses using CIDR notation. Experience in a virtual environment troubleshooting computer hardware and software - remote and desktop support. Advanced in the Microsoft Office suite using Word, Excel, and PowerPoint. Excellent communication skills with the ability to explain technical information to people at all levels while providing superior customer service. Operating system installation, configuration and troubleshooting in a Windows 7 environment. Network Security Fundamental Network Routing Computer Networking Fundamentals Computer Operating Systems Computer Applications Network Security Fundamental Network Routing Computer Networking Fundamentals Computer Operating Systems Relevant Classes: Network Operating Systems (client & server) Network Infrastructure Network Management Computer Hardware Computer Programming
Highlights
  • Operating Systems: Windows XP, VISTA, 7, Server 2003, 2008
  • Software: Microsoft Office (Word, Excel, PowerPoint), Avast Anti-virus & Malware, Microsoft Windows Vista , Microsoft Visual Basics 6.0, Wild Blue Internet
  • Hardware: Cisco routers, switches, and hubs; coaxial, cat 5, fiber optic, Ethernet cabling; modems, printers, Hard drives, motherboards, processers, power supply.
  • Networking: LAN, WAN, VPN, SAN, Ethernet, TCP/IP, SMTP, POP, POP3, IPsec, IMAP4
  • Programming: XML, DHTML
Experience
Internet Technician11/2012 to CurrentClearView NetworkFayetteville, GA
  • Navigate various operating systems on PC's and Mac's to make a network connections at customers residence.
  • Mount and align outdoor radio equipment at the customer location.
  • Run cable from the outdoor equipment to grounding location to designated interior locations.
  • Assist customers in configuring computer and router for Internet access.
  • Test operations, explain, and demonstrate service to customer.
  • Provide technical knowledge, expertise, and training to other installers as required.
  • Configuring networking equipment per the direction of engineering or management.
  • Submit, accurate, legible, and timely documentation.
Field Service Manager06/2010 to 11/2012Dish Network LLCLanham, MD
  • Provide an atmosphere that encourages teamwork, pride and adventure.
  • Aid and assist the team in training, production and a winning attitude.
  • Oversees on-site work for installations, repairs, upgrades, and maintenance.
  • Ensures technical support is provided to customers, product specialists, and consultants regarding networks/ systems.
  • Hire and evaluate new employees to create high performing teams.
  • Train new and existing installation staff on effective installation techniques and tools.
  • Conduct daily site survey inspections to evaluate and coach team members regarding quality installations and ensure adherence to satisfy standards.
  • Monitor and report on team's performance.
  • Manage fleet-related processes including vehicle maintenance and upkeep.
  • Ensures customer problems and issues are resolved in a timely manner.
  • Collaborate across teams to share information and coordinate on new ideas at the weekly all team meetings and managers' meetings.
Field Service Manager06/2007 to 07/2010Dish Network LLCAugusta, Ga
  • Provide an atmosphere that encourages teamwork, pride and adventure.
  • Aid and assist the team in training, production and a winning attitude.
  • Oversees on-site work for installations, repairs, upgrades, and maintenance.
  • Ensures technical support is provided to customers, product specialists, and consultants regarding networks/ systems.
  • Hire and evaluate new employees to create high performing teams.
  • Train new and existing installation staff on effective installation techniques and tools.
  • Conduct daily site survey inspections to evaluate and coach team members regarding quality installations and ensure adherence to satisfy standards.
  • Monitor and report on team's performance.
  • Manage fleet-related processes including vehicle maintenance and upkeep.
  • Ensures customer problems and issues are resolved in a timely manner.
  • Collaborate across teams to share information and coordinate on new ideas at the weekly all team meetings and managers' meetings.
Field Service Specialist05/2005 to 06/2007Dish Network LLC Irmo, Sc
  • Used problem solving and technical skills to install satellite dishes and related equipment.
  • Evaluated job sites to assess optional placement of satellite dish and communicated with customers to review the installation process.
  • Effectively troubleshoot systems to determine the most accurate solution.
  • Provided education to customers regarding system usage.
  • Managed a clean van with proper inventory and appropriate documentation.
  • Ensured guidelines and all requirements were carried out according to policy.
Cable Technician04/2003 to 04/2005Millennium CableColumbia, SC
  • Professionally installed cable, internet and phone to new and existing customers.
  • Educated and demonstrated all products and its functionalities.
  • Evaluated job sites to assess optimal placement on cable equipment and communicated with customers to review the installation process.
  • Effectively troubleshoot systems to determine the most accurate solution.
Education
Bachelor of Science: Studies In Information Technology2016Southern New Hampshire University
Associate of ScienceEverest UniversityGPA: GPA: 3.24

Computer Information Science - Computer Networking GPA: 3.24

Skills

Anti-virus, cabling, cat 5, Cisco routers, coach, Hardware, DHTML, direction, documentation, Ethernet, Hard drives, hubs, Internet access, inventory, LAN, meetings, Excel, Microsoft Office, PowerPoint, Microsoft Windows, Windows XP, Word, modems, motherboards, network, Networking, Operating Systems, PC's, POP3, power supply, printers, problem solving, processes, Programming, quality, radio, repairs, router, SAN, SMTP, switches, TCP/IP, teamwork, technical support, phone, troubleshoot, upgrades, VISTA, Visual Basics 6.0, VPN, WAN, XML

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • ClearView Network
  • Dish Network LLC
  • Millennium Cable

School Attended

  • Southern New Hampshire University
  • Everest University

Job Titles Held:

  • Internet Technician
  • Field Service Manager
  • Field Service Specialist
  • Cable Technician

Degrees

  • Bachelor of Science : Studies In Information Technology 2016
    Associate of Science

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