internet sales specialist resume example with 3 years of experience
Enthusiastic BDC Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Car Now, Eleads and CRM. Motivated to learn, grow and excel in the Online Car Sales Industry.
Strategic and industrious Sales Representative with over three years of Car Sales and online Car sales industry experience. Offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional. Bilingual with fluency in Spanish and English.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Talented Sales Representative with excellent lead generation potential and more than twenty years of a wide variety of sales experience. Highly effective and knowledgeable in techniques used to close sales opportunities.
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
|
|
- Responded to customer issues and resolved complaints by leveraging customer service and psychology knowledge.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Developed and maintained courteous and effective working relationships.
- Served customers in friendly, efficient manner following outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Devoted special emphasis to punctuality, worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used coordination and planning skills to achieve results according to schedule.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers by answering questions and fulfilling requests.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Prioritized helping customers over completing other routine tasks in store.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Exceeded goals through effective task prioritization and great work ethic.
- Handled day-to-day running of 5 different dealerships, ensuring high levels of productivity and progression.
- Made minimum of at least 100 phone calls, texts emails on daily basis in CRM on Eleads program.
- Worked daily with over 10 General Managers and 10 different car salesman to provide overall best experience for prospect when purchasing vehicle's of interest.
- Very high appointment setting rate, shows, sold and closing rates.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Helped build sales team for new location by training and mentoring all members.
- Increased overall quality of used inventory through effective trade-in and auctioning policies.
- Responded to customer enquiries via telephone and email.
- Completed sales contracts, purchase documentation, registration paperwork and dealership records.
- Located desired vehicles at auctions and other dealerships.
- Negotiated vehicle prices and secure financing for customers.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Resolved customer concerns regarding loan financing and warranties.
- Demonstrated vehicle features and conducted test drives.
- Attended auctions to sell undesirable vehicles and purchase needed makes and models.
- Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Prepared purchased vehicles and completed final delivery checks.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Completed registration paperwork and sales documentation.
- In charge of 4 different dealerships, inventory, operations on daily basis.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- Vanguard High School
Job Titles Held:
- Internet Sales Specialist
- BDC Agent
- Used Car Salesman
Degrees
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy