over the last 28 years i have learned a lifetime of experience in how to deal with people and given a multitude of difficult task's to perform. I am proud to say I have always managed to fulfill those obligations. My current position however convenient i do miss the face-to face customer inter-action and find little challenge and prefer to be on-site with the hands on experience helping the team perform to the best of abilities
Highlights
experienced problem solving
excellent communicator
focused
tenacious fix-it attitude
Education
Western high schoolParma, MIExpected in 1984 ā āDIPLOMA, GENERAL, WESTERN HIGH SCHOOL, MI
DIPLOMA, MALL RETAIL, JACKSON AREA CAREER CENTER, MI
DIPLOMA, AUTO MECHANICS, JACKSON AREA CAREER CENTER, MI:general - GPA:
Accomplishments
numerous certifications through cat navistar on command education level is at 100% completion
Experience
Crst International - Internet SALES Belmont, OH, 03/2013 - 07/2015
Assist all phone in accounts in properly identifying replacement.
parts for their trucks and trailers utilizing todays technology and providing a positive.
experience for the high volume high traffic atmosphere.
Current certifications web based training Knowledgable service ISIS navigation.
Crst International - PARTS MANAGER Bloomington, IN, 08/2012 - 03/2013
Was responsible for all purchasing/supplying and selling of replacement products for heavy.
trucking industry (navistar) in the northwest michigan a.o.r.
Due to personal reason.
accepted the telemarking opportunity in jackson to be a better domicile.
TWIN BAY TRUCKS, LLC - ADMN. ASSISTANT/ PARTS MANAGER City, STATE, 05/2004 - 02/2010
Initially assumed responsibilities of service writer and warranty administration and DDEW entry and processing.
I initially was able to reduce the number of UN-finished and in-proper claims and repair orders from over 90 open and reduced to 4 working with four techs.I quickly was able to teach the dealer how to properly do his business with a greater amount of effectiveness.
After two years the former parts manager was released from duty and those duties were given to me.
With a sub-standard business system that had not been utilized for 5 years, I was able to perform a physical inventory and approximate exactly what the dealer had in dollar value and what was not "moving" and what was returnable for surplus.
However as the parts department became efficient the service department began to lag with excessive open R.O.'s and the inability of repairs to be performed properly I assumed responsibility and began to perform those tasks as well to help the dealer out as best as possible.
Thompson Sales & Service - SERVICE MANAGER/ COUNTER SALES City, STATE, 02/2002 - 04/2004
Initially hired as service manager, I lead by example and put extreme effort into showing the dealer and my CO-workers how to access Isis to do vin# searches for possible open campaigns on vehicles and how to work together to achieve a common goal.
Three months in to my employment the current parts counter man quit with no notice and after console with the dealer principle it was determined it was far easier to get a replacement service manager instead of trying to fing a parts counter man with my current level of experience.
WISE INTERNATIONAL - PARTS MANAGER City, STATE, 10/2000 - 02/2002
After a three year absence working at the dealer in Alpena Michigan I was amazed at what could transpire when people don't care about the customer.
My first day I found the phone did not ring until 11:00.
I quickly hired an outside salesman as the position was vacant and released three non-performing parts people.
After 3 months and some employee replacements, the phone began to ring and sales were soon to follow allowing the Jackson Michigan store to flip from #6 in a 6-store chain, in profitability.
To #1 I was able to persuade the dealer principle and his parts administration team of a more efficient and better way to do the store purchases decreasing lead times for customers and improving over-all customer satisfaction COUNTER SALES/ROUTE SALES.
Thompson Sales & Service - route/counter sales City, STATE, 07/1997 - 10/2000
Using my experience in the Jackson area I worked closely with the parts manager to obtain a greater market share of the business in the northern Michigan area and attended and spoke at several road commission meetings and was able to establish a rapport with customers whom I had only spoken to by phone.
I was able to extend the effective reach of the dealer to the upper peninsula and beyond.
We had found the dealer to be purchasing the majority of his wear/ fast moving product from the local W.D.
and was able to launder and re-order allowing a more profitable environment.
COUNTER/ROUTE SALES, FOREMAN.
WISE INTERNATIONAL - multiple stock-man night foreman City, STATE, 01/1987 - 07/1997
Began work as a stock man, I quickly was able to learn the nuts and bolts of the International parts system and was soon assigned counter, inventory, stock responsibilities and was placed on 2nd shift.
After three months was able to perform lead man task's as well and managed the repairs for a 25 unit fleet (Alro Steel).
After the route salesman was assigned to the Muskegon location I was given the route salesman position and actively called on the four county locations.
I was able to regain customers lost in the Washtenaw county area (Ann Arbor Public Schools) and was proud to be a member of a team that beat the principle location's sales and profit goals.
Additional Information
CERTIFICATES & LICENSES SIS, MI Dealer Ed. Website, International T&E, IL HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS MEMBER, BENZIE LODGE, FREEMASONS
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School Attended
Western high school
Job Titles Held:
Internet SALES
PARTS MANAGER
ADMN. ASSISTANT/ PARTS MANAGER
SERVICE MANAGER/ COUNTER SALES
PARTS MANAGER
route/counter sales
multiple stock-man night foreman
Degrees
DIPLOMA, GENERAL, WESTERN HIGH SCHOOL, MI
DIPLOMA, MALL RETAIL, JACKSON AREA CAREER CENTER, MI
DIPLOMA, AUTO MECHANICS, JACKSON AREA CAREER CENTER, MI
