Ability Summary SKILLS/TECHNICAL EXPERTISE Proficient in Microsoft Word 2008 Excel, * Detailed Oriented * Strong Customer Service Skills * Exceptional Organizing Ability Capability in handling confidential information * Multi-tasking in a fast-paced environment * 10 key by Touch/Slight Type 55 wpm * Knowledge of multiple line telephone systems * People Friendly Creative * Strong Skip Tracing Skills * Excellent Collections Experience Core Strengths Strong organizational skills Adaptability Listening skills Telephone inquiries Excellent communication skills Energetic work attitude Problem solver Strong client relations Customer service Courteous demeanor Credit card processing MediatTelecommunication skills Invoice processing Multi-line phone usage Accomplishments Customer Relations: Earned highest marks for customer satisfaction, company-wide. Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest Monetary Transactions Handled cash, check, credit and automatic debit card transactions with 100% accuracy. Telephone Service Professionally processed calls daily Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, Conflict Resolution Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. providing information and service to ensure customer satisfaction.
Customer interface expertise
Skilled in call center operations
Adheres to customer service procedures
Committed to maintaining data integrity
Strong problem solving aptitude
Customer service award
Avaya Software knowledge
Extensive history with predictive dialers
Internet Research Specialist01/2013 to Current Self Employed – 1210 E Ray Charles Blvd, Tampa Fl 33602
I contract with companies to do market research regarding their products and services
Review files, records and other documents to obtain information and respond to requests.
Monitor responses from data obtain from research and provide report to company.
Insurance Trainee contractor09/2010 to 01/2013 Primerica Insurance – Kissimmee, Fl
Described product to customers and accurately explained details regarding term insurance: Host Financial Analyst Seminar though out the city.Built long-term customer relationships.
Follow up on leads provided though leads.
Enumerator04/2010 to 08/2010 DEPARTMENT OF COMMERCE – Davenport, FL
Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews.
Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws.
Explained the purpose of the census interview, answered residents questions, elicited information following a script, and recorded census data on forms.
Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification.
Complied with accuracy standards while maintaining high production rates.
Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties.
Met daily with supervisor to review and submit work, and receive additional instructions.
Administrative Assistant04/2008 to 11/2009 Davenport Villa Management – Davenport, FL
Answered phone inquiries regarding vacation rental and scheduled reservations.
Davenport Villa Management aka DVM location is within the club house of Tuscan Hills gated community.
I coordinated club house activities and policy.
I ordered office supplies, called in payroll to the servicing company, processed rental payments and maintain files.
Inspected vacation homes, before new quest arrivals.
Monitored and paid utility bills for homes managed by DVM.
Collection Agent10/1984 to 03/2006 The Macy's Credit Services – Bridgeton, Missouri
I began my employment with May Co (Famous Barr Division) Now Macy's, at the warehouse facility in the TV/appliance department taking service calls for a fleet of repair trucks that employed approximately 10 drivers.
I was later promoted to customer service coordinator.
I resolved customer complaints for seventeen (17) stores, and phone orders placed through catalog service.
Transferred to collections division located in Bridgeton Mo.
Became one of the top collection agent at the Macy Company.
Skill in skip tracing.
My account files estimated 500K per billing cycle; account file 120-180.
I have strong communication skills.
Extensive training in collection laws though out the United States.
Each collector was required to sign a confidentiality form quarterly.
Occupational Licenses & Certificates Certification Title: Debbie School Of Beauty Culture: GED High School-
East Saint Louis
Diploma: General Studies Continuing Education1972South Il University-
I have twenty plus experience in customer service and would be an asset to your company. it is my belief that providing excellent customer service is the act of having the ability to listen to the customer objectively and resolve the problem as quickly as possible.