LiveCareer-Resume

international support agent and account specialist resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, , CA 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Regardless of one's field of expertise, providing excellent customer service and establishing a great customer experience are key to achieving your goals; that has been my objective. My career has and will continue to be build around servicing others that is the reason I choose a profession that is rewarding and challenging and that offers managerial development.

Skills
  • Verbal and written communication
  • Transportation
  • TLC license
  • Customer service
  • Valid NYS driver's license
  • Fast learner
  • Excellent sense of direction
  • Project management
  • Excellent time management
  • Strong verbal communication
Work History
International support Agent and account specialist, 02/2018 - Current
Core Mark Lavergne, TN,
  • Proposed additional service options to clients to capitalize on upsell opportunities.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Completed routine and complex account updates to resolve problems.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Placed new customer orders and scheduled appointments.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Professional Driver, 07/2017 - 01/2018
Lifespan Corporation Portsmouth, RI,
  • Adapting to traffic and weather conditions.
  • Developed patience to tolerate aggressive drivers.
  • Completed routes efficiently and according to compliance rules.
  • Operated a NYC Medallion while following all safety protocols and procedures.
  • Directly interacted with customers in a pleasant manner.
  • Established long-term customer relationships through prompt and courteous service.
  • Assessed vehicle after each shift for damage and kept it properly cleaned and maintained.
  • Tracked time spent on assignments each day for productivity reporting.
independent Contractor, 07/2015 - 12/2016
Neora Farmers Branch, TX,
  • Report to jobsite foreman Responsible for the physical labor of the job 
  • Demonstrated the ability to learn all aspects of home improvement 
  • Provided corporate offices with materials Office/building demolition.
Director of Language Justice, 03/2015 - Current
Pan-African CDI City, STATE,
  • Pan-African CDI ­ NY Responsible for Language Advocacy Making sure that all of our services and programs are accessible to the community's written and spoken language Supplement Nutritional Assistance Program advocate Individual Tax Income Number program advocate Voluntary Income Tax Assistance program advocate Community Outreach Member.
  • Supported Chief Operating Officer with daily operational functions.
Interpreter, 01/2015 - 10/2017
Africans Communities Together City, STATE,
  • NY).
  • Provide English-French interpretation for non English speakers.
  • Active member and community outreach member.
  • Advocate for immigration reform.
Office Manager/Receptionist, 06/2008 - 04/2014
Permanent Mission Of Togo City, STATE,
  • Co-Managed and monitored daily operation of the Mission responsible for consular affairs Ensure a well-organized , safe environment for staff and clients Responsible for building maintenance Provided Customer Service.
Personal Soccer Trainer, 02/2003 - 06/2008
Skill Development Program City, STATE,
  • Responsible for teams and individual skills and conditioning training (ages 5-18).
  • Managed and provided a safe haven for kids to develop and grow their soccer skills.
  • Helped teams, individuals reached collective as well as individual objectives by building their character through the game of soccer.
Interests
All-League player in High School 2002-2003 Captain of the Men's Soccer Team in College 2004-2005 NCAA Men's Soccer Finalist 2015 New York City Community Certify Interpreter and Facilitator Mayor's office of Immigrant Affairs interpretor
Education
BBA: Business Administration, Expected in 2006
-
Dowling College - Oakdale, New York
GPA:
Status -

Business Administration

Associate of Arts: Business, Expected in 2001
-
Suffolk County Community College - Brentwood, New York NY
GPA:
Status -

Business

Skills
Interpersonal, Oral Communication, clients, Customer Service, drivers, Driving, English, French, interpretation, materials, Microsoft office, Office, Organizational, Problem Solving, Tax, Teamwork, well-organized, written
Additional Information
  • CERTIFICATES/AWARDS All-League player in High School 2002-2003 Captain of the Men's Soccer Team in College 2004-2005 NCAA Men's Soccer Finalist 2015 New York City Community Certify Interpreter and Facilitator Mayor's office of Immigrant Affairs interpretor
Accomplishments

- Captain of Men's soccer team in college

- NCAA Men's soccer finalist and regional champions

- NYC community certify interpreter and facilitator

- Mayor's office of Immigrant volunteer interpreter

- Coro Leadership Center; Immigrant civic Leadership participant

- NYS Assembly Citation recipient

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Resume Overview

School Attended

  • Dowling College
  • Suffolk County Community College

Job Titles Held:

  • International support Agent and account specialist
  • Professional Driver
  • independent Contractor
  • Director of Language Justice
  • Interpreter
  • Office Manager/Receptionist
  • Personal Soccer Trainer

Degrees

  • BBA
  • Associate of Arts

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