Customer Service Representative with over 15 years of successful experience in time management and accounting. Recognized consistently for performance excellence and contributions to success in transportation and retail industry. Strengths in sales backed by training in business communications.
Enthusiastic Customer Support Agent eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of time management and priorities and training in problem solving. Motivated to learn, grow and excel in customer satisfaction.
International Specialty Representative, 01/2010 to Current FedEx Services – Phoenix, AZ
Fifteen years' experience in customer service and support with performance above satisfactory for call quality, schedule adherence, efficiency and attendance.
Maintains current knowledge of company's products, services and solutions in order to assist customers.
Responds to customers basic inquires, resolve problems.
Assists customers with pricing, supplies and scheduling pickups.
Entering information to establish new accounts for individuals and businesses.
Strong knowledge of U.S.
Customs, federal regulation requirements with respect to import/export of international shipments.
Familiar with the Harmonized Tariff System.
Air Transportation: Department of Commerce and Treasury regulations, export licensing and schedule B Tariff Classifications, USDA regulations, including other independent surveyor and tariff requirements.
Proficient in Microsoft Windows, Microsoft Office (Outlook, Word, Excel, PowerPoint) including e-commerce applications, Lexis and Experian.