International Shift Manager Resume Example

Substantial knowledge and outstanding skills in customer service with twenty - one years experience including six years at US Airways and three years in management. Accustomed to working in the fast-paced airline environment with the ability to think quickly and successfully handle difficult situations and passengers. Handle customer service and ensured that customers are well assisted. Hands on experience in dealing with flight cancellation and delays including planning, working with POC, rebooking, and input mandatory of staff when needed. Development of an employee-oriented company culture that emphasizes quality, continuous improvements, key employee retention, development and high performance. While providing a safe and reliable operation ensure the team stick to the On Time Every Time checklist. Strong writing skills authoring numerous documents including daily and ad hoc reporting.