Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Consistently demonstrates a positive attitude and team player mind set. Versatile and effective when working with people of different backgrounds and temperaments. Highly effective in providing quality customer service, as well as making sure the customer always leaves happy. Accurately record, recall, and verbally communicate detailed information. Cooperatively work with others to produce and exceed expectations on daily work. Very accurate and rapid data entry, strong attention to detail. Proficient in all Microsoft Office programs. Typing speed of 65 wpm.
Highlights
Exceptional customer service
International funds transfer process expertise
Strong sense of banking ethics
Practiced knowledge of bank security systems
International finance knowledge
Operations management
Supervision and training
Complex problem solving
Accomplishments
Processed over 40% of the wires for UMB's International Payments department, at 99.94% accuracy, for the 2014 year.
Increased annual revenue by 10% by creating effective strategies to expand existing customer services within Mitchem Companies.
Integrated a more well rounded and thorough training and orientation program for new hires, as well as updated the ongoing training plan.
Experience
10/2011 to CurrentInternational Payment Operations SpecialistDanaher | Omaha, NE,
International Payment Operations Specialist is be responsible to execute international payment orders received by and from customers, perform detail-oriented data entry, review, verify and determine accuracy of international payment orders prior to final approval, research and apply proper routing to FX payment orders using all available routing resources and validate all routing within Zero Base.
Daily approval and review of other employee wire's to maintain accuracy.
Assist with training new employees and ongoing training of employees.
Processing monthly analysis reports for team and corporation.
This position sets up and maintain web records, build rate sheets, tolerance sheets, currency crosses, issue passwords and set up users.
This position will also notify customers of Foreign Exchange rates, currency and value dates on their transactions, review forward contract report and reconfirm all trades two days prior to maturity.
In addition, this position will act as international expert to all customers providing advice to international customers.
Daily use of Zero-Base, Global PayPlus, Main Frame, Bankers Almanac, SWIFT computer systems.
2010 to 10/2011Office ManagerExterior Home Concepts | City, STATE,
Efficiently manage, schedule, coordinate office functions and activities for a 6 person sales office.
Review and track daily sales reports.
Accurately compile internal and external customer communications.
Answer all phones, assisting customers with questions or issues pertaining to roof repair.
Place phone calls to customers, general managers, roofing companies and main office daily.
Control all accounts payable and accounts receivable for Leawood KS office.
Processing payroll for all employees at Leawood KS office.
Control expenses and prepare expense and analysis reports for main office.
Analyze resumes submitted for sales and office positions, and contact potential employees to schedule interviews. Assist in the recruitment and orientation of new employees. As well as ongoing training programs for employees.
Periodically assist general manager to customer homes, using my trained sales techniques to assist in the selling process.
Managed opening and closing times for the Leawood branch.
01/2008 to 2010Customer Service and Collections ManagerMitchem Companies | City, STATE,
Promoted to manager after 6 months, supervising 15-20 employees.
Empowered to work and assist customers on issues related to assessing loan worthiness, developing a loan offer, and closing the loan.
Work effectively in a call center environment.
Made over 150 calls per day to achieve goal.
Enter data into the computer system fast and efficiently.
File paperwork in an organized manner.
Receive payments and post amount paid to customer account.
Grant extensions of credit.
Use automated telephone dialing system to contact customers and computer to record customer account information.
Answer phone calls from customers and transfer them to the appropriate agents.
Meets and exceeds monthly goals set by company in collecting debts owed, as well as surpassing sales goals for originating loans.
Provide excellent customer service and treat customers with the highest respect.
Contact customers in default and negotiate repayment terms.
Process daily deposits.
Loaded consumer loan applications into our loan processing program.
Maintained confidentiality of bank records and client information.
05/2001 to 07/2003Customer Care/StockmanWal-Mart | City, STATE,
Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Daily cash handling and deposit procedures
Compared merchandise invoices to items actually received to ensure that shipments were correct.
Requisitioned merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.
Transported packages to customers' vehicles.
Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Took inventory or examined merchandise to identify items to be reordered or replenished.
Provided information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Provided exceptional customer service.
Education
Expected in 2014Bachelors of Science | Business ManagementPark University, , GPA:
Business Management
Expected in 2013Associates of science | Business ManagementPark University, , GPA:
Business Management
Skills
Strong attention to detail is an absolute must on a daily basis, while focusing on the customer, first and foremost.
Ability to learn and recall information quickly; I thrive when learning new tasks or re-evaluating current tasks for better efficiency.
Effective within a supervisor roll, empathetic and open minded to new ideas.
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