international business development resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Results-oriented International Sales and Customer Service professional with diverse background in management, international sales, marketing, logistics and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.


Professional Ethics

Negotiation skills

Staff training and development

Project management

Territory forecasting

Work flow analysis

Product development

International Sales and Foreign Trade

Food and Beverage Industry Experience

10/2013 to Current
International Business Development Advanced Drainage Systems New Miami, OH,

Contacted new and existing customers to discuss how specific products could meet their needs.

Identified issues with existing marketing material to drive process improvements.

Identified, coordinated and participated in client relationship-building activities and meetings.

Answered customer questions regarding products, prices and availability.

Successfully prepared product and packaging for export readiness.

02/2007 to 09/2013
International Sales and Customer Service Manager Dover Corporation Fort Lauderdale, FL,

Successfully managed International customer service department by developing and maintaining excellent service to customers, establish and monitor procedures and service standards for export clearance.

Built excellent relationships with high net worth clients, consistently maintaining near 100% retention.

Optimized supply chain solutions to meet the requirements of the international business plan including evaluation of all modes of transportation, inventory, time to market, landed costs and customer requirements.

Managed all legal, regulatory, and shipping requirements and documents required for international movement of product and services.

Successfully trained and managed the export team to ensure perfect execution of shipment based on country requirements, customer's specification and incoterms.

03/2004 to 09/2004
Contracts Administrator/Customer Service Secure Communications Systems City, STATE,

Aided in the preparation of contractual provisions, the administration of contract proposals and responsible for preparing bids.

Managed and organized the Returns Material Authorization department

Liaison between military customers, management and production.

05/2003 to 02/2004
Customer Service Representative Apple One/Furniture Star International City, STATE,

Acted as a liaison between customers, staff, and management.

Investigated and resolved customer requests and problems.

Tracked and expedited sales orders; ascertaining order accuracy.

Processed a range of financial transactions; maintaining accuracy and balance.

07/2000 to 02/2003
Customer Service and Logistics Manager Bonerts Inc City, STATE,

Successfully managed domestic customer service and logistics operations nationwide to ensure fulfillment of shipping orders.

Reduced shipping costs by 20% by negotiating proposed pricing with both LTL and Full truckload transportation companies.

Conducted business development functions by obtaining international customers e.g., meeting at international tradeshows, US Commercial Services.

07/1997 to 06/2000
International Inside Sales Customer Service & Logistics Coordinator Nagase California City, STATE,

Managed customer service and logistics operations while serving as a liaison between Japan, U.S., and Mexico divisions.

Prepared and provided financial and accounting reports to corporate headquarters.

Analyzed and reduced import, export costs by 15% by implementing various cost control measures and negotiating with various freight forwarders and trucking firms.

Provided support for set up of Maquila Factory in Mexico including initial inventory and asset control system.

Managed off-site employees - customer support, accountant and inventory control supervisor.Trained 12 new employees (accountant and logistics personnel) for U.S. operations.

Set up purchasing and sales functions as well as implemented accounting software and inventory system for company in U.S.

10/1996 to 07/1997
Office Manager/Bilingual Assistant International Law Office Of Kathryn Terry City, STATE,
  • Assisted in maintaining department attorney personnel files with the utmost confidentiality.
  • Created and tracked all expenses and client account codes using QuickBooks.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Coordinated office workflow, e.g., timelogs for Attorneys, scheduling appointments.
  • Acted as liaison between clients, vendors and attorneys.
06/1995 to 09/1996
Marketing Clerk Ingram Micro City, STATE,

Updated Market Share report and prepared Top 400 individual vendor profile.

Controlled product marketing literature inventory including its distribution as well as of promotional prizes and flyers for the sales department.

Responsible for data entry of promotions/spiffs and business correspondence on a current basis.

Coordinated departmental workflow, e.g., scheduling meetings for vendor conferences.

07/1994 to 05/1995
Marketing and Export Assistant Laboratory Virbac Mexico City, STATE,

Collaborated with production and senior management to ensure customer satisfaction with services rendered.

Investigated and resolved logistics issues, requests, and problems.

Processed all applicable financial transactions while initiating new sales orders.

Interacted with international/domestic customers and vendors.

Translated medical marketing materials from English and French into Spanish.

1992 to 06/1994
Administrative Assistant and Customer Service Representative Peto Mexico International City, STATE,

Directed multi-functional interface between sales, senior management, and finance.

Served as primary point of contact between international and domestic suppliers and end users.

Successfully and efficiently controlled short life span product inventory limiting possibility of overstocking while preventing stock outs.

Expected in
Associate of Arts: Managerial Finance and Accounting
Irvine Valley College - Irvine, CA
Expected in
Bachelor of Arts: Accounting
Autonomous University of Guadalajara - Guadalajara, CA
Expected in
Certificate: Inventory Control and Order Data Entry
State of the Arts Business Works - Costa Mesa, CA
Expected in
Certificate: Selling to Walmart Mexico and Central America
8th and Walton - San Diego, CA

Fluent in oral & written Spanish, reading competency in French, proficient in Microsoft Word, Excel, PowerPoint, and Outlook. MAS90, MAS200, Greatplains.

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Resume Overview

School Attended

  • Irvine Valley College
  • Autonomous University of Guadalajara
  • State of the Arts Business Works
  • 8th and Walton

Job Titles Held:

  • International Business Development
  • International Sales and Customer Service Manager
  • Contracts Administrator/Customer Service
  • Customer Service Representative
  • Customer Service and Logistics Manager
  • International Inside Sales Customer Service & Logistics Coordinator
  • Office Manager/Bilingual Assistant
  • Marketing Clerk
  • Marketing and Export Assistant
  • Administrative Assistant and Customer Service Representative


  • Associate of Arts
  • Bachelor of Arts
  • Certificate
  • Certificate

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