Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Intelligent and enterprising General Manager with 20 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Growth-minded strategist and implementer of key operational improvements through corporate objective triage and situational support. Expert problem-solver and planner with demonstrated business leadership and development skills.
Skills
Regulatory standards
Coaching and mentoring
Staff leadership
Account management
Background in technical and general management
Sales expertise
Recruiting and hiring
Customer retention
Schedule management
Cross-functional team management
Employee development
Profit and loss accountability
Supervision and training
Sound judgment
Performance improvements
Experience
01/2013 to 01/2014International Business ConsultantAscend Learning | Birmingham, AL,
Collected, tracked and evaluated current business and market trend data.
Reviewed established procedures to assess areas in need of improvement.
Performed research and analyzed content of records to make disclosure determinations.
Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.
Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
Collaborated with CEO to integrate analysis techniques, resulting in improved project efficiency.
Collaborated with CEO to establish and enhance procedures for increasing efficiency and labor investment.
09/2005 to 12/2012Center ManagerOerlikon | Oklahoma City, OK,
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Assessed, optimized and elevated operations to target current and expected demands.
Motivated and led team members to work together to achieve targets.
Supervised daily activities and performance of up to 200 regular employees.
Developed and implemented successful marketing programs, bringing store from worst to first place in district, three times on three continents.
Oversaw operations at high-volume service and repair facilities.
Trained staff to keep facilities clean, safe and well-organized to maximize productivity and provide professional impression to all patrons and vendors.
Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Coached and developed many internal candidates for promotion to general management.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Coached managers in the art of creating dynamic displays of new merchandise to catch attention of store customers and potential vendors.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Directed successful turnaround by eliminating over $300,000 in debt within one quarter.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Generated reports detailing project information and predictions.
Engaged professionally with managers, staff, vendors, and customers to build rapport and nurture relationships.
Fostered strong relationships with thousands customers and hundreds of suppliers over the years by establishing and maintaining effective oral and written communication.
Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
10/1994 to 09/2005Customer Service ManagerGraphic Packaging | Marion, OH,
Developed open and professional relationships with team members, enabling better, more effective customer service.
Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
Evaluated customer account information to assess current issues and determine potential solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education and Training
Expected in Bachelor of Science | Technical Management: Project ManagementDeVry University, Downers Grove, ILGPA:
Accomplishments
Just to name a few:
Managed highly successful lean training projects for decades. Improved quality by an average of 150%, cut costs by an average of 50-75%.
Implemented employee engagement programs to slash operational costs 15-25% and cut turnover by more than 300%.
Handled full sales cycle. Grew business by 50-75% through creative strategies.
Effectively managed teams of over 200 employees in 12 locations in 4 states.
Provide information and advice about international business development and marketing in multiple environments and cultures in numerous locations in 6 countries on 3 continents.
Research international business and investment opportunities, competitors, and business practices; develop proposals and make recommendations.
Research and provide advice on the effectiveness of management policies and programs in international settings.
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