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interim store manager resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Skills
  • Documentation and Reporting
  • Store Opening and Closing Procedures
  • Policies and Procedures
  • Employee Supervision and Motivation
  • Staff Supervision
  • Shift Scheduling
  • Team Building and Leadership
  • Multitasking and Organization
  • Pricing Strategies
  • Payroll Management
  • Store Merchandising
  • Inventory Management
  • Cost Reduction
  • Financial Statement Review
  • Problem Anticipation and Resolution
  • Focus and Follow-Through
  • Employee Motivation
  • Supplier Monitoring
  • Management Team Building
  • Goal Setting
Experience
11/2022 to Current
Interim Store Manager Hajoca Corporation Grand Junction, CO,
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Updated and maintained store signage and displays.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Monitored employee performance and identified performance gaps for corrective action.
02/2014 to Current
Assistant Store Manager Ace Hardware Wichita, KS,
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Coached and developed store associates through formal and informal interactions.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Formed and sustained strategic relationships with clients.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
03/2008 to 02/2014
Department Manager Lowe's City, STATE,
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Handled shift overstock, restocking and inventory control.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Balanced workloads to meet targets without overtaxing employees.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
09/2006 to 03/2008
Product Service Associate Lowe's City, STATE,
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Gathered and distributed updated materials to sales team.
  • Located and processed damage goods per procedures.
  • Kept store in line with current promotions by updating displays and signage.
Education and Training
Expected in 05/2006
Associate of Applied Science: Building Trades Technology
Lake Area Technical Institute - Watertown, SD
GPA:
Expected in 05/2004
High School Diploma:
Brookings High School - Brookings, SD
GPA:

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Resume Overview

School Attended

  • Lake Area Technical Institute
  • Brookings High School

Job Titles Held:

  • Interim Store Manager
  • Assistant Store Manager
  • Department Manager
  • Product Service Associate

Degrees

  • Associate of Applied Science
  • High School Diploma

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