Interim General Manager Club Resources Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Accomplished hospitality executive with a proven record of achievement in high-end club and resort management. Hands-on, detail-oriented leadership style with demonstrated ability developing and leading a service-oriented, team-based culture. Highly effective interpersonal and communication skills with ability to inspire confidence at all levels. Commanding presence tempered with a sense of humor, diplomacy, and a keen sense of members' expectations. Recognized as a talented and creative professional that consistently delivers operating results in excess of expectations, drives revenue growth, and delivers outstanding membership service and satisfaction. Strong financial management, budgeting, strategic planning, and capital improvement expertise.
Interim General Manager-Club Resources, 09/2016 to 09/2017
Nexstar Media Group Augusta, GA,
  • Prestigious, member-owned private club with 1550 members, 285 employees, and annual revenues of $20 million, including F&B revenues of $9.2 million.
  • Facilities include a 95,000 square foot clubhouse, 18-hole golf course with mandatory caddie program, tennis stadium with 17 courts, aquatic center, fitness facilities, 4 dining rooms, 500 seat ballroom, 3 kitchens, and bakery.
  • Completed overhaul and reorganization of F&B operations resulting in higher levels of membership satisfaction and participation.
  • Developed culinary program featuring two US Culinary Olympians.
  • Implemented Jonas Accounting & point of sale systems.
  • Reenergized club with new family centered activities & programs.
  • Designed & completed $1.2 million aquatic center improvements.
  • Created employee training programs with full time training manager.
Vice President/General Manager, 01/2005 to 01/2007
City Club Apartments Farmington Hills, MI,
  • Spearheaded the design, construction and start-up of a state-of-the-art golf and country club as the centerpiece of an exclusive, master-planned residential community.
  • Achieved the "highest level of overall membership satisfaction" ever recorded by Resources for Clubs, Inc., a leading membership survey and consulting firm.
  • Transformed a small suburban club from an underperforming club to one of the most exclusive in the country with an incredible demand for membership, as demonstrated by an increase in the initiation fee from $85,000 to $385,000, the highest private club initiation fee in the nation.
  • Saddle Creek Resort received numerous accolades during my tenure including "The 39th Best Residential Club Community in America" by Golfweek Magazine, recognition as "One of the Best Golf Resorts in California" by Zagat Guide, and Fairway and Greens Magazine ranking as "9th Best Golf Resort in the West." · Significantly increased food and beverage revenues, membership participation, and membership special events at each club/resort.
  • Received Blue Ribbon Awards for Best Menu and Best Employee Orientation and Training Program from Club Managers Association of America.
  • Pioneered computer based staff training and orientation programs.
  • Earned Certified Club Manager (CCM) certification, Club Manager's Association 1990 Developer-owned, private club and the key amenity in a 600 acre master-planned residential.
  • community; the club features an 18-hole championship golf course, pro shop, a la carte dining,.
  • and banquet pavilion.
  • Recruited to develop facilities and services to appeal to prospective member families, market club memberships, create family-centered club activities, and develop and implement high standards of operations.
  • Develop all operating budgets, forecasts and development plans for start-up operations.
  • Lead executive team in the formation of policies, rules, and standards of operations.
  • Selected and implemented Jonas Accounting and point-of-sales systems.
  • Conceived, staffed and opened full service restaurant and banquet operations.
  • Created membership concierge services and full calendar of membership activities.
  • Represented owner in overseeing all construction activities.
  • Directed the creation of an innovative club website and membership communications vehicles.
General Manager, 01/2002 to 01/2005
  • Developer-owned, semi-private, 900 acre country club & resort (4 star level) including club-.
  • managed, designer-decorated bungalow style homes for overnight guests with HOA (34 keys).
  • Directed staff selection and training in a very small, remote community resulting in significant service improvements.
  • Significant upgrades to bungalow services and amenities, and the development of a "Stay and Play" marketing program that resulted in an increase in occupancy from 22% to 62%.
  • Implemented Jonas Accounting & point-of-sales systems throughout resort.
  • Introduced a full calendar of membership activities supported by a full time membership concierge; horseback riding, guided fishing, wine & cheese lake cruises, snowmobiling, boat rental, massage & spa treatments, and other resort style activities.
General Manager/Chief Operating Officer, 01/1993 to 01/2000
  • Prestigious, member-owned private club with 650 members, 140 employees, and annual.
  • revenues of $10 million, including F&B revenues of $3.5 million.
  • Facilities include a 35,000.
  • square foot clubhouse, 18-hole golf course, 7 tennis courts, fitness center, aquatic center, and.
  • tennis & golf pro shops.
  • Highest level of overall membership satisfaction ever recorded in any private club by Resources for Clubs, Inc., a leading membership survey and consulting firm.
  • Developed and implemented an enhanced service initiative focused on highly personalized membership services.
  • Retired $5 million debt and completed $5 million major capital improvements without assessments.
  • Initiation fee increased from $85,000 to $385,000, highest in nation during my tenure.
  • Club developed the reputation as "The Club of Choice" for area families and executives.
  • Pioneered computer based training and employee orientation programs.
  • Club Managers Association Idea Fair/Best Menu Category Blue Ribbon.
Executive Clubhouse Manager, 01/1990 to 01/1993
  • Traditional, private, member-owned private club with 3,000 members, 180 employees, 2 clubhouses,.
  • 2 nationally ranked 18-hole golf courses, and gross revenues of $20M.
  • Managed two clubhouses with combined 130,000 square feet, and all recreational facilities including bowling alleys, fitness center, squash, tennis, and aquatics program.
  • Worked on the golf courses during summer 1993 in addition to regular duties to gain complete understanding of all course management techniques.
Education and Training
CLUB MANAGERS ASSOCIATION of AMERICA, Arlington, VA Certified Club Manager (CCM),: , Expected in 1990
- ,
(currently inactive): , Expected in
: , Expected in 1991
Business Management Institute - ,
Club Manager's Association
Business Management Institute,: , Expected in 1990
Business Management, employee training, staff training, special events, sales
Activities and Honors

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School Attended
  • Business Management Institute
Job Titles Held:
  • Interim General Manager-Club Resources
  • Vice President/General Manager
  • General Manager
  • General Manager/Chief Operating Officer
  • Executive Clubhouse Manager
  • CLUB MANAGERS ASSOCIATION of AMERICA, Arlington, VA Certified Club Manager (CCM),
  • (currently inactive)
  • Business Management Institute,