Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.
Highlights
Procedure development
Personable
Cost reduction and containment
Productivity improvement specialist
Consensus building techniques
Staff retention
Relationship building
Troubleshooting and problem solving
Accomplishments
I have decreased costs by reducing return visits to homes and purchasing company items in bulk, increased productivity by creating a customer contact/booking procedures, and I increased cleanliness by organizing a weekly cleaning rotation.
Experience
03/2015 to Current
Interim Director of OperationsJet Dock Services － Fort Lauderdale, FL
Monitored project schedules for 15 projects at a time.
Recruited, hired and trained 2 new employees for the Florida Operations.
Identified inefficiencies and made recommendations for process improvements.
07/2014 to 03/2015
Loan OfficerEagle Loan Co. of Ohio － Columbus, OH
Interviewed an average of 50 loan applicants per month.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.
03/2008 to 03/2014
Chaplain AssistantUnited States Army National Guard － Cleveland, OH
Coordinated training schedules and filed crucial administrative paperwork.
Managed Religious Program.
Created and Managed Morale Assessment program so Command Climate would remain positive.
Education
May 2014
Bachelor of Arts: Communication ManagementCleveland State University － Cleveland, Ohio, United StatesGPA: GPA: 3.74/4.0
