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interim club director resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Seasoned Manager with 20+ years of experience maintaining quality member service in operations. Results-focused, committed to leading by example, a service-oriented professional with strength in straight-forward communication, organization and collaboration. Proactive Leader that is proficient in leveraging talent, gifts and skills of personnel to create team atmosphere. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Excellent Planner & Coordinator
  • Strong Client relationships
  • Creative problem solver
  • Team Builder
  • Proficient in cash management
Education and Training
Waianae High School Waianae, HI Expected in High School Diploma : - GPA :

Offices held:

  • Class President 9
  • Recording Secretary-Student Government 10
  • President-Student Government 11
  • President-Student Government 12
  • Honor Roll 9, 10, 11, 12
  • National Honor Society 9, 10, 11, 12
Certifications & Certificates of Completion
  • Dept Of Commerce & Consumer Affairs-Insurance Division
  • Prudential Insurance Company/Prudential Brokerage Appointments
  • Dept Of Attorney General-Notary Public

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  • BGCA School of Management
  • New Club Directors Orientation

4 sessions & Transfer of Learning Plan

  • Spillett Leadership University

Emotional Intelligence @ Boys&Girls Club

  • Praesidium
  • Duty to Report Mandated Reporter
  • Keeping your Club Safe
  • It Happened To Me
  • Meet Sam

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  • Teller Training Institute
  • Operation Compliance School-Hawaii Credit Union League
  • IRA Advanced Training-Institute of Financial Education (IFE)
  • Social Style Profiling- Leadership Works LLC
  • Tools for Effective Communication-Leadership Works LLC
  • Fiduciary Accounts-Financial Education Alliance of Hawaii (FEAH)
  • The Essential Communication Skills-Vital Learning
  • Managing Emotions Under Pressure-Career Track
Experience
Anglian Water Group - Interim Club Director
Boston, MA, 08/2020 - Current
  • Continuing to improve operations by working with team members to find workable solutions beneficial for both youth and programs.
  • Continuing to motivate and encourage team members to communicate more openly and constructively with each other including management.
  • Prioritizing and organizing tasks to efficiently accomplish club service goals regarding facility maintenance.
  • Encourage opportunities to perform outreach in community thru variety of program activities by youth, chalk graffiti, sign waving-poster drawing etc.
  • Developing and implementing routine accountability of data reporting required for grant deliverables.
  • Basic accountability of team members regarding attendance, work schedule, program planning and payroll functions.
Hebrew Senior Life - Program Assistant/Interim Office Manager
Canton, MA, 08/2018 - 07/2020
  • Initiating and audit of previous files to improve the incomplete existing files as renewals occur.
  • Managing and monitoring weekly audit of monies received for enrollment.
  • Implementing weekly spreadsheet and creating bank deposit of monies received at front desk.
  • Daily sanitize & biweekly sweep & mop front desk area.
  • Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
New York Life Insurance Co - Agent
City, STATE, 09/2016 - 06/2018
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Volunteered in community events to provide financial education and awareness of insurance products.
Hawaii Federal Credit Union - Member Service Manager
City, STATE, 09/1999 - 01/2016
  • Implementing continuous improvements by scheduling procedural reviews weekly through "Huddles", one-on-one and group training sessions to instill confidence through professional and personal development.
  • Supervised and trained customer service team members to provide exceptional service by addressing customer concerns, demonstrating empathy, and resolving problems on the spot. Provided that elevated customer experience which resulted in loyal and returning clientele.
  • Led staff meetings for team of 12-15 to communicate member service excellence directives.
  • Learned, referenced and applied product knowledge information-creating training programs for new hires.
  • Handled paperwork and cooperated with legal entities to provide resolution for levies, garnishments and subpoenas.

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Resume Overview

School Attended

  • Waianae High School

Job Titles Held:

  • Interim Club Director
  • Program Assistant/Interim Office Manager
  • Agent
  • Member Service Manager

Degrees

  • High School Diploma

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