Integrated Health Specialist Resume Example Henry Ford Hospital

INTEGRATED HEALTH SPECIALIST

Summary

Personable and proactive Mental Health Counselor-in-training focused on building positive rapport with a diverse range of clients. Critical thinker able to thrive under pressure.

Skills

Administrative Assistant Customer Services General Office Skills
Accounting/Bookkeeping Human Services Computer Operations
Business Administration Receptionist Duties Computer Presentations
Accounting
Administrative Assistant
Bookkeeping
Business Administration
Computer Operations
CPR

Customer Services
Diagnosis
First Aid
General Office
Mental health
Office
Presentations
Receptionist
Sales

Experience

Integrated Health Specialist | 07/2018 to 01/2020
Henry Ford Hospital - Westland , MI

CPR/First Aid Certified Missouri, 's Office-Medicaid Fraud Control Unit.
Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
Defined strategies and created a plan to achieve ambitious operational objectives.
Assessed patient needs and recommended appropriate courses of treatment.
Participated in assessments and visits with patients of all ages in various types of settings.
Provided extensive residential staff training in such areas as symptoms management and effective intervention strategies.
Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
Collaborated closely with treatment team to appropriately coordinate client care services.
Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
Referred clients to other programs and community agencies to enhance treatment processes.
Assisted clients with identifying feelings and behaviors by asking open-ended questions.
Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Developed appropriate policies for identification of medically-related social and emotional needs of clients.
Gathered information from families and social services agencies to inform development of treatment plans.

Legal Secretary/Investigator | 07/2017 to 07/2018
Cit Group - Sacramento , CA

Notary.
Assisted in maintaining department attorney personnel files with utmost confidentiality.
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Organized and prioritized case loads of 5 attorneys.
Organized and maintained law libraries, documents and case files.
Proofed documents and submitted to attorneys for review.
Received and disbursed all incoming mail.
Processed summonses, subpoenas and complaints.
Composed and revised legal documents, including letters, depositions and court documents.
Composed and revised legal documents such as letters and depositions.
Drafted letters and prepared legal correspondence for attorneys and legal assistants.
Drafted and typed grammatically correct office memos.
Photocopied all correspondence, documents and other printed materials.
Coordinated and scheduled meetings and telephone conferences.
Revised and maintained master calendar for client appointments.
Opened new client files and new matters in CMS.
Organized and prioritized case loads of 5 attorneys.
Processed and distributed invoices to bill clients.
Participated in group discussions with team members to develop new ways to combat fraud.
Identified fraud patterns and anomalies through analysis of large quantities of data.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Bank Teller | 04/2015 to 07/2017
Colliers International - Charlotte , NC

Maintained optimal financial controls by securing funds and making accurate transactions.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Verified amounts and integrity of every check or funds transfer.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Reconciled cash and checks against computer records at end of shift.
Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
Explained bank services, financial products and applicable fees to customers.
Served approximately 100 customers each shift, remaining composed and professional even in high-stress situations.
Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Identified and reported suspicious behavior to security personnel as appropriate.
Prepared official checks for customer and internal bank needs.
Recommended bank products and services to current and prospective customers.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
Responded and assisted customers with account inquiries and updates.
Acquired and maintained knowledge of emerging technologies, including customer virtual interactions.
Processed 20 customer transactions hourly while demonstrating extreme attention to detail.
Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Entered transactions into computer and issued customer receipts.
Processed new accounts, including checking and savings accounts credit applications.
Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 80%.
Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.

Sales Associate | 05/2013 to 04/2015
Mobil On The Run - City , STATE

Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sold various products by explaining unique features and educating customers on proper application.
Helped average of 100 customers per day by responding to inquiries and locating products.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Offered product and service consultations and employed upselling techniques.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Recommended optimal merchandise based on customer needs and desires.
Recommended merchandise to customers based on needs and preferences.
Educated customers on product and service offerings.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Education and Training

Webster University - City

Master's Degree

Counseling, Clinical Mental Health Counseling, 12/2020

Major in Mental Health Counseling
National Counselor Exam is scheduled for February 10, 2021.

Drury University - City

Bachelor Degree

Psychology, Sociology, & Criminal Justice, 05/2017

International Honor Society Member of Psi Chi of Psychology
Alpha Sigma Lambda Honor Society
Major in Criminal Justice, Psychology, Sociology

East Central College - City

Associates Degree

General Studies, 05/2015

Resume Overview

School Attended

Webster University
Drury University
East Central College

Job Titles Held:

Integrated Health Specialist
Legal Secretary/Investigator
Bank Teller
Sales Associate

Degrees

Master's Degree
Bachelor Degree
Associates Degree

Integrated Health Specialist Resume Example

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