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Intake Worker Resume Example

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INTAKE WORKER
Professional Overview

Social worker with 16+ years' experience in medical and mental health settings, working with diverse populations in health care, outpatient, and inpatient treatment settings. Recent graduate from Northern Kentucky University.

Core Qualifications
  • Microsoft Office Suite
  • Skills & Abilities
  • Collaborate with treatment team to evaluate and assess client needs
  • Develops and maintains positive relationships with external and internal facilities
  • Observe and assess emergent clinical situations and take appropriate actions
  • Assist and implement discharge planning with appropriate referrals
  • Advocate for clients to resolve barriers to optimal health
  • Evaluate / monitor client progress fitting measurable goals described in treatment plan
  • Maintains confidentiality and adheres to code of corporate compliance
  • Completes psychosocial assessments per agency policy to identify client needs
Accomplishments

Member of the Phi Alpha National Social Work Honor Society


Recipient of the Northern Kentucky University Outstanding Leadership in Social Work Award 2015


Recipient of the Dr. Dorothy Height Social Work Award from Department of Mental Health and Addiction Services-Summit Behavioral Healthcare 2015


Northern Kentucky University Dean's List fall 2013 and fall 2015

Education
BACHELOR OF Science : SOCIAL WORK, 2015NORTHERN KENTUCKY UNIVERSITY － Highland Heights, Kentucky, United StatesGPA: Magna Cum Laude

Magna Cum Laude


Associates of Arts : Science, 2013Cincinnati State Technical and Community College － Cincinnati, OH, United StatesGPA: Northern Kentucky University Dean's List Fall 2013 and Fall 2015
Certifications

Microsoft Office Suite.

Advanced Medical Terminology.

Pathophysiology and Disease Process.

American Heart Association Basic Life Support for Healthcare Professionals

Trauma Informed Care for Mental Health Care Professionals

Experience
Intake Worker
April 1998 to January 2016University Hospital Medical Center － Cincinnati, OH
  • Duties include processing clients in and out of the hospital's emergency room.
  • Facilitating the patient's registration process by gathering accurate demographic and financial information.
  • Completing financial screening tools using computerize system.
  • Listening to the needs of customers and responds in a timely and sensitive manner.
  • Assist with discharge planning.
  • Triages and directs calls for Mobile Crisis Team.
  • Evaluate emergent situations and notify appropriate staff.
  • Demonstrates good verbal and non-verbal communication that is sensitive to the population.
  • Demonstrates effective written communication skills.
Social worker
September 2015 to December 2015Social Work Internship /Summit Behavioral Healthcare － Cincinnati, Ohio
  • As a member of an interdisciplinary mental health treatment team, responsible for assigned mental health interventions for a caseload of patients; completes detailed assessments and mental health evaluations.
  • Assist in suicide watch assessments within my scope of practice; using clinical intervention strategies within my scope of practice as directed by supervisor; provides clinical case management services to an assigned caseload, including the monitoring of the offender compliance with the mental health treatment plan.
  • Completes task that reflect client psychosocial needs as part of interdisciplinary treatment planning; assist in transfer and discharge planning; consults with other interdisciplinary team and staff regarding the mental health caseload for client's institutional adjustment and service needs.
  • Provides and seeks information relative to patient care and treatment; assist in making appropriate community and re-entry referrals, per mental health treatment team plan.
  • Attends meetings within the guidelines of supervision; performs other duties as assigned, attends in-service training sessions and workshops for professional development.
  • Facilitates mental health groups on the inpatient unit.
  • Contact person: Dr.
  • Eleanor Bolar, LISW, Ph.D.
  • 513-948-3707 Unit A Social Worker.
  • Psychiatric Emergency Services.
housekeeping
June 1995 to March 1998Hyatt Regency Hotel Cincinnati － Cincinnati, OH
  • Responsible for cleaning and upkeep of 16 rooms daily.
  • Contact person: Human Resources 513-579-1234 Extension #4161.
Fellowships and Awards

Member of the Phi Alpha National Social Work Honor Society


Recipient of the Northern Kentucky University Outstanding Leadership in Social Work Award 2015


Recipient of the Dr. Dorothy Height Social Work Award from Department of Mental Health and Addiction Services-Summit Behavioral Healthcare 2015


Northern Kentucky University Dean's List fall 2013 and fall 2015

Additional Information
  • Volunteer opportunities and other honors:

  • Feeding the University Enriching Lives (F.U.E.L) The NKU student's food bank August-December 2014
  • Brighton Center of Northern Kentucky where we as a team assisted in the distribution of over 300 Thanksgiving dinners to families in Northern Kentucky November 2014
Skills

•Collaborate with treatment team to evaluate and assess client needs

•Develops and maintains positive relationships with external and internal facilities

•Observe and assess emergent clinical situations and take appropriate actions

•Assist and implement discharge planning with appropriate referrals

•Advocate for clients to resolve barriers to optimal health

•Evaluate / monitor client progress fitting measurable goals described in treatment plan

•Maintains confidentiality and adheres to code of corporate compliance

•Completes psychosocial assessments per agency policy to identify client needs

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Resume Overview

Companies Worked For:

  • University Hospital Medical Center
  • Social Work Internship /Summit Behavioral Healthcare
  • Hyatt Regency Hotel Cincinnati

School Attended

  • NORTHERN KENTUCKY UNIVERSITY
  • Cincinnati State Technical and Community College

Job Titles Held:

  • Intake Worker
  • Social worker
  • housekeeping

Degrees

  • BACHELOR OF Science : SOCIAL WORK , 2015
    Associates of Arts : Science , 2013

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