Intake Social Worker Resume Example
Client-centered Customer Service Professional with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment.
Hardworking and reliable Customer Service Agent with strong ability in organizational skills and efficient use of company-product knowledge. Offering effective communication and problem solving. Highly organized, proactive and punctual with team-oriented mentality.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
|
|
- Retrieved and recovered loss revenue.
- Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Reviewed criteria for different aid programs to determine eligibility for various applicants.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Inputted all communication with applicants into computer database system to facilitate future clarification and knowledgeable support.
- Worked closely with multi disciplinary-team members to deliver project requirements, develop solutions and meet deadlines.
- Improved customer satisfaction by finding creative solutions to problems.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Processed credit card payments and counted back change and currency with [100]% accuracy rate.
- Cultivated lucrative relationships with clients through active engagement, issue resolutions.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Checked inventory system to locate items at other stores, contributing to improved sales rates.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Routinely prepared reports to identify problems and areas for improvement.
- Increased customer satisfaction ratings,by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Consulted with customers regarding needs, addressing all concerns.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
GPA: 2.8
White House Certificate of Appreciation for Excellent Customer Service
Inspirational Speaker Lawton School Paralegal Graduation Charles Wright Museum
Phi Theta Kappa-President- Helped Chapter achieve FIVE STAR Status (Honors Project-School Shootings) and Conducted Surveys
Relay for Life-American Heart Association-fundraiser participant and organizer
Senior Class Council- MSU Student Activities Co-Chair Senior Reception
Student Intern-Procurement and Personnel Office State of Michigan
- Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
- Sales - Consistently generated additional revenue through skilled sales techniques.
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Completeness
- Length
- Clear contact info
Resume Overview
School Attended
- Grand Canyon University
- Michigan State University
- Oakland Community College
Job Titles Held:
- Intake Social Worker
- Retail Store Associate
- Client Care Worker
Degrees
- Grand Canyon University
2015 Master's Degree : Public Administration-(Government and Policy)
Michigan State University Bachelor of Science : Psychology/Nursing
Oakland Community College Associates : Applied Science Criminal Justice
Paralegal Certificate-Lawton Paralegal/Legal Assistant
Similar Resumes
