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Intake Social Worker Resume Example

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EJ
INTAKE SOCIAL WORKER
Summary

Client-centered Customer Service Professional with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment.

Hardworking and reliable Customer Service Agent with strong ability in organizational skills and efficient use of company-product knowledge. Offering effective communication and problem solving. Highly organized, proactive and punctual with team-oriented mentality.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Billing
  • Clientele
  • Client
  • Clients
  • Financial
  • Home Care
  • Insurance
  • Legal
  • Paralegal
  • Policies
  • Safety
  • Telephone etiquette
  • Recordkeeping and data input
  • Applicant support and service
  • Program understanding and advisement
  • Relationship development
  • Operational improvement
  • Team building
  • MS Office
  • Customer service
Experience
Intake Social Worker / Goodwill Of North Georgia - Douglasville , GA01/2006 - 01/2007
  • Retrieved and recovered loss revenue.
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Reviewed criteria for different aid programs to determine eligibility for various applicants.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Inputted all communication with applicants into computer database system to facilitate future clarification and knowledgeable support.
  • Worked closely with multi disciplinary-team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
Retail Store Associate / MacysCity , STATE
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Processed credit card payments and counted back change and currency with [100]% accuracy rate.
  • Cultivated lucrative relationships with clients through active engagement, issue resolutions.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Checked inventory system to locate items at other stores, contributing to improved sales rates.
Client Care Worker / Certified Senior SolutionsCity , STATE
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Routinely prepared reports to identify problems and areas for improvement.
  • Increased customer satisfaction ratings,by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Consulted with customers regarding needs, addressing all concerns.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
Education and Training
Grand Canyon University2015Master's Degree: Public Administration-(Government and Policy)GPA: 4.0
Michigan State UniversityBachelor of Science: Psychology/Nursing

GPA: 2.8

Oakland Community CollegeAssociates: Applied Science Criminal JusticeGPA: 3.71, Magna Cum Laude
Paralegal Certificate-Lawton Paralegal/Legal AssistantGPA: 4.0, Valedictorian-Alpha Beta Kappa
Interests
Leadership Experience and Community , White House Certificate of Appreciation for Excellent Customer Service Inspirational Speaker Lawton School Paralegal Graduation Charles Wright Museum Phi Theta Kappa-President- Helped Chapter achieve FIVE STAR Status (Honors Project-School Shootings) and Conducted Surveys Relay for Life-American Heart Association-fundraiser participant and organizer Senior Class Council- MSU Student Activities Co-Chair Senior Reception Student Intern-Procurement and Personnel Office State of Michigan
Accomplishments

White House Certificate of Appreciation for Excellent Customer Service
Inspirational Speaker Lawton School Paralegal Graduation Charles Wright Museum
Phi Theta Kappa-President- Helped Chapter achieve FIVE STAR Status (Honors Project-School Shootings) and Conducted Surveys
Relay for Life-American Heart Association-fundraiser participant and organizer
Senior Class Council- MSU Student Activities Co-Chair Senior Reception
Student Intern-Procurement and Personnel Office State of Michigan

  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Sales - Consistently generated additional revenue through skilled sales techniques.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
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How this resume score could be improved?

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79Average
Resume Strength
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  • Length
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Resume Overview

School Attended

  • Grand Canyon University
  • Michigan State University
  • Oakland Community College

Job Titles Held:

  • Intake Social Worker
  • Retail Store Associate
  • Client Care Worker

Degrees

  • Grand Canyon University 2015 Master's Degree : Public Administration-(Government and Policy)
    Michigan State University Bachelor of Science : Psychology/Nursing
    Oakland Community College Associates : Applied Science Criminal Justice
    Paralegal Certificate-Lawton Paralegal/Legal Assistant

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