Reliable and enthusiastic individual. Expert at working on complex problems involving aspects of product design, development,implementation, and operation to provide satisfactory business solutions. Analyze future and current needs using in-placed guidelines to determine and address quality assurance on all task deliverables to submission to client.
Manages several processes related to Legal Aid's intake program, which involves some 5,000 people seeking legal assistance from Legal Aid annually.
Maintains PIKA, Legal Aid's digital client database, which is used for client relationship management, case management, program monitoring and evaluation, and grant reporting.
Compiles, analyzes, and distributes monthly program statistics, including information on clients served by practice area, intake site, DC Ward, gender, and ethnicity, as well as case outcomes.
Fields telephone and written inquiries for legal assistance from applicants.
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