(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Reliable and enthusiastic individual. Expert at working on complex problems involving aspects of product design, development,implementation, and operation to provide satisfactory business solutions. Analyze future and current needs using in-placed guidelines to determine and address quality assurance on all task deliverables to submission to client.

  • Administrative skills
  • Hospitality services
  • Microsoft Office
  • Equipment Operation
  • Administrative support
  • Relationship Development
  • Inventory management
  • Organization
  • Operational Improvement
  • Forklift Operation
  • Supervision
  • Project Organization
  • Planning and Coordination
  • First Aid/CPR
  • Billing Adjustments
  • Customer Service
  • Safety inspections
  • MS Office
  • Problem Resolution
Education and Training
College of Agriculture, Science And Education Kingston, Jamaica, Expected in 10/1988 Associate of Science : Agriculture - GPA :
Dale Carnegie Center of Excellence - NYC/Westchester New York, NY Expected in 03/1995 Certification : Professional Development in Human Relations - GPA :
  • Completed coursework in human relations
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR
  • Completed professional development in human relations Dale Carnegie Training Program
Amerihealth Caritas Health Plan - Intake Coordinator
State College, PA, 03/2003 - Current

Manages several processes related to Legal Aid’s intake program, which involves some 5,000 people seeking legal assistance from Legal Aid annually.

Maintains PIKA, Legal Aid’s digital client database, which is used for client relationship management, case management, program monitoring and evaluation, and grant reporting.

Compiles, analyzes, and distributes monthly program statistics, including information on clients served by practice area, intake site, DC Ward, gender, and ethnicity, as well as case outcomes.

Fields telephone and written inquiries for legal assistance from applicants.

Hyatt - Guest Service Representative
San Jose, CA, 09/2002 - 02/2003
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Monitored reservations to track incoming parties and special events.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Secured guest valuables in main safe or individual boxes.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed all front desk operations for busy high-volume hotel.
  • Provided key administrative support to coworkers, taking on tasks during peak times.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, and culture and entertainment.
City Of Vallejo - Paralegal
Vallejo, CA, 09/2002 - 02/2003
  • Consulted with clients, witnesses and legal professionals to define and document case details.
  • Worked with inmates who were incarcerated New York and State facilities regarding health, legal and living conditions.
  • Working with probation and parole officers
  • Interviewing and visiting inmates at local New York City correctional Facilities.
  • Coordinated subpoena services and other day-to-day support activities for legal office.
  • Prepared clients for appointments and interviews.
  • Responded quickly to client calls and inquiries, asking open-ended questions to deliver applicable information.
  • Entered client data for records and customer relationship management.
Party City - Quality Control Inspector
Brighton, MI, 10/1989 - 05/2002
  • Consulted with engineers to resolve quality, production and efficiency problems.
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Used tools and measuring gauges to conduct physical and visual inspections.
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
  • Reviewed drawings and blueprints to determine appropriate level of inspection required.
  • Completed non-destructive tests and visual inspections continuously.
  • Performed detailed analysis on 100% sample of products.
  • Inspected repairs and modifications made to leather goods.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Completed and signed off on repair and maintenance documentation for submission to Management.

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School Attended

  • College of Agriculture, Science And Education
  • Dale Carnegie Center of Excellence - NYC/Westchester

Job Titles Held:

  • Intake Coordinator
  • Guest Service Representative
  • Paralegal
  • Quality Control Inspector


  • Associate of Science
  • Certification

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