A driven and compassionate healthcare professional with 20 plus years hands-on experience in fast-paced residential and home environments.
Accountable and responsible with a strong focus on patient wellness.
Dedicated and adept at public and community relations, staff development and project management.
Experienced at directing administrative and personnel matters in a 24/7 care facility for elderly and/or clients with disabilities
Strong problem-solver with excellent time management skills.
Carefully selected, developed and retained qualified staff, as well as trained new staff annually.
Evaluated patient care procedural changes for effectiveness.
Served as liaison between management, clinical staff and the community.
Directed the installation of improved work methods and procedures to achieve agency objectives.
Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
Jumped in to fill gaps for on call rotation when necessary.
Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
Monitored the nursing and operation of support departments to ensure that resident needs were met and facility was properly maintained.
Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.
Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
Observed strict confidentiality and safeguarded all patient-related information.
Reviewed and approved time cards for processing by payroll department.
Routinely evaluated the overall resident care within the facility and diligently enforced high standards.
Evaluated nursing notes to confirm that they accurately and completely described care provided and patient responses.
Monitored infection control procedures to ensure facility-wide health and safety.
Effectively served as an advisory resource by providing patient/family experience expertise.
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