Focused and dedicated insurance professional motivated to provide superior customer service and drive sales through
cold calling, referrals and strategic outside marketing activities. Highlights Active Property and Casualty Insurance License with Casualty auto insurance the North Carolina Department of Insurance In-depth knowledge of markets and relationships Property and casualty products Excellent communication skills Commercial insurance Customer advocate Accomplishments
Placed up to 10 new lead calls per day.
Experience
Insurance Claims Specialist August 2014 to CurrentAllstate Insurance Company － Charlotte, NC
Authorizing claim payments,setting reserves on payments,ensuring timely disbursement of funds to clients,coordinating.
or conducting investigations on insurance claims, identifying claims with possible recovery from third parties and.
consulting with attorneys, doctors and agents in regards to the disposition of complex claims.
Customer Relationship Specialist May 2014 to August 2014Allstate Insurance Company － Charlotte, NC
Providing an exceptional experience to customers in order to meet performance goals.
Resolving complex questions/issues and referring other inquires to appropriate areas as needed.
Demonstrate a comprehensive understanding of specific company products in order to portray confidence and credibility to customers.
Proactively identify and act on cross-selling opportunities in order to increase household penetration and improve customer retention, applying effective selling and influencing techniques.
Providing quotes for both auto and property premiums and bind policies.
Prospecting for new business during routine customer calls.
Customer Service Representative March 2014 to May 2014Allstate Insurance Company － Charlotte, NC
Presented and clearly explained insurance policy options to clients based on their needs and goals.
Researched coverage and premium options and supplied clients with the best coverage available.
Answering incoming customer calls on average 30-50 calls per day, with completing multiple follow-up tasks.
Navigating online content in order to answer questions both independently, collaborative and providing guidance.
Patient Unit Secretary February 2008 to December 2013University of Rochester － Charlotte, NC
Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
Frequently commended for maintaining the safety, respect and dignity of residents.
Cross-trained and provided back-up for other customer service representatives when needed.
Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Education
High School Diploma : 1997John Marshall High School － Rochester, NY
Certificate, Medical Terminology, Serve Safe - Monroe Community College
License- Property and Casualty
Personal Information
Ability to direct complex projects from concept to fully operational status.
Goal-oriented individual with strong leadership qualities.
Organized, highly motivated, and detail-directed problem solver.
Ability to work in unison with staff, volunteers, and board of directors.
Personal Information Ability to direct complex projects from concept to fully operational status. Goal-oriented individual with strong leadership qualities. Organized, highly motivated, and detail-directed problem solver. Ability to work in unison with staff, volunteers, and board of directors.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Speaking - Talking to others to convey information effectively. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Additional Information Ability to direct complex projects from concept to fully operational status. Goal-oriented individual with strong leadership qualities. Organized, highly motivated, and detail-directed problem solver. Ability to work in unison with staff, volunteers, and board of directors.
