Dedicated and focused Instructional Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Microsoft Office proficiency
Meticulous attention to detail
Strong problem solver
Dedicated team player
Strong interpersonal skills
01/2008 to Current
Instructional Assistant/Senior Office AssistantTarrant County College － Fort Worth, Texas
Requited to provide Instructional support in a Higher Educational Institution for the Director of Workforce Services, Instructor Counselor, Coordinator of Special Projects, and Adjunct Instructors.
Maintain confidentiality with sensitive student information and personal matters.
Serve as key staff member for the United Way grant.
Communicate effectively with multiple departments to plan and prepare student classes and class materials for students.
Establish strong relations ships to gain support & achieve results.
Provide administrative support to the Director of Counseling and Testing and twelve direct reports with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines.
Co-developed comprehensive training manuals that enable Instructors and staff members to stay current with day to day work operations.
Analyzed and organized office procedures; upgrade filing system to be more user-friendly and efficient, improving work-flow; managed and organized client files to ensure accuracy and privacy of student information.
Created and executed numerous projects using Excel and PowerPoint; used PowerPoint to help develop staff.
Created and implemented systems to increase efficiency and productivity within the department.
Play a vital role in assisting United Way in making a smooth transition from ETO Assessments to Touchpoints.
Implemented effective follow-up system to ensure all projects and task remain on schedule.
Responsible for assisting Workforce Services and United Way in the implementation of High School Equivalency (HSE) and English as a Second Language (ESL) throughout each grant funded academic year.
Coordinate the collection of data and submits related reports to United Way quarterly to track students' progress and development.
Test students using Test Adult Basic Education (TABE) assessment and Basic English Skills Test (BEST).
Assist Program Coordinators and Director in collection, establishment, maintenance, and data entry of all assigned student records and required forms in the HSE/ELA program.
Build external relationships with the community by providing individuals with information on employment and educational resources.
Manage and process Adjunct payroll in Colleague System.
Provide information to students; continuing education, certificate programs and credited courses.
Assist students registering for classes via Web Advisor and process degree audits via Colleague system.
Initiate purchasing requisitions in Colleague to place orders for food and office materials.
Assist with Interviewing of administration staff and train new staff over United Way processes.
Delivered personal attention to customers to ensure high level of satisfaction, generate repeat clientele, and encourage word of mouth referrals.
Utilize mechanized systems to initiate and complete service orders and handle customer requests.
Recommendation product and services to customer's (features, accessories, upgrades and rate plans).
Utilize operational systems to process purchases of AT&T products and services; i.e.
collections, payments of wireless bills and accessories.
Master of Arts: Organizational Management with Specialization in Human ResourcesAshford University － San Diego, CA
Bachelor of Arts: Organizational ManagementAshford University － San Diego, Ca
Academic, Administrative Support, Billing, Interpersonal Communication, Excellent Oral, Students, Data Entry, Decision Making, Filing, Forms, Instructor, Excel, Office, PowerPoint, Word, Payroll, Problem Solving, Processes, Progress, Purchasing Requisitions, Training Manuals
M.A., Organizational Management with specialization in Human Resources,
Ashford University, San Diego, CA - 2016
B.A., Organizational Management,
Ashford University, San Diego, CA - 2014
Tarrant County College Management & Leadership Series IV program
Tarrant County College Succession Planning
Team Building exercises for Transitions Career Planning
Academic Advisor Job shadowing