Instocks Backroom Team Lead resume example

Instocks Process:

• Lead Instocks Team to scan all "out of stock" items throughout the store on a daily basis, in order to replenish from the stockrooms to the sales floor.
• Provide and scan in all rainchecks for sale items that are out of stock
• Lead Instocks team to replenish all pulled merchandise to the sales floor in a timely manner.
• Motivate team to work in a "Fast, Fun and Friendly" manner.
• Provide excellent guest service on a consistent basis to enhance guest satisfaction, and drive sales.

Backroom Process:

• Lead Backroom Team on accuracy while backstocking/pulling merchandise.
• Respond to all guest inquiries within 60 seconds.
• Pull all hourly replenishment batches in a productive manner.
• Pull all "Order Online, Pickup in Store" orders within the hour.

Also

• Process sales transactions when needed.
• Cross trained in processing returns/exchanges at Guest Service desk when needed for fourth quarter.
• Only Team Lead in store to oversee multiple work centers at once.
• Prepare and execute inventory process.
• Make all schedules for both departments.
• Develop team members to be productive, with a strong focus on guest satisfaction and driving sales.
• Coach and/or counsel team members as needed.

Achievements:

• "Top Performer" multiple times throughout the years, as selected by the Executive Team Leads within the store.
• Recognized by District Team Lead for having "The Best Instocks Process" in 2013.
• Having consistently "Green Metrics" for both departments all throughout the year.
• Recognized for giving excellent guest service by my Executive Team Lead, as submitted by Targets' "secret shopper".