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Installation Sales And Service Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
I have been with ADT Security Services since 1991. I have been dedicated to ADT for over twenty-one years, and have been personally responsible for all aspects of the alarm business with ADT throughout in South Carolina, Georgia, Tucson, Arizona, Utah, and Wyoming. I am a very organized person who pays attention to detail. I am willing to take time to learn anything required, becoming the most proficient for the job. I am a fast learner who has had lead tech experience and management experience with both the military and ADT. I have successfully operated as a bail enforcement agent and private investigator(1991 through 1996) concurrently with my ADT experience.  I am a team player, which enjoys working with people and believe I would be an asset to this position. Some of my duties are selling, installing and servicing alarm systems. I am in charge of most of the out of town work as well as managing remote customers.

Certified Wyoming Low Voltage Electrician with 21 years commercial and residential experience. Adept at electrical installations and maintenance and repairs in homes and small business premises.
Skills
          Microsoft Office
          Macintosh familiar
    Fast learner

    Wiring & low voltage electrical

    Automation & Remote control

    specializing in covert surveillance from a long career with ADT as well as being. 


DC wiring & license in Wyoming as a "low voltage alarms" technician.  

NEC code regulations for low voltage

Quality Assurance

Typing & office skills

Computers & Electronics

Fast learner

Work History
1997 to Current Installation, Sales, and Service ADT Security Systems | , ,
  • High Volume sales, install, and service.
  • Presently a residential high volume team member.
  • Currently responsible for new installations, however I'm the most proficient in older system re-sales, additional equipment installs, and takeovers of foreign systems.
  • Sometimes responsible for service calls when the service department is over booked.
  • Occasionally when the residential manager is out, I enjoy standing in for him for a day or a week at a time.
  • Contacted new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
  • Emphasized product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations
  • Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
  • Owned and addressed client needs and product issues from inception to resolution.
  • Selected the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
1996 to 1997 Lead Tech, Tech Support, USAA Dedicated, Inspect ADT Security Systems | City, STATE,
  • In this position, I served as the residential lead technician and occasionally installed systems.
  • I was proficient in scheduling equipment ordering, tech support for Tucson and El Paso, TX offices, install inspector, and assistant to the general manager.
  • When the general manager was eliminated due to downsizing, I took this responsibility for a short time as well.
  • Was the trainer for all new hired installers of both the residential and small commercial departments.
  • Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
  • Emphasized product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations
03/1991 to 1994 Assistant Lead Tech, High Volume Installer, Trai ADT Security Systems | City, STATE,
  • Responsible for both residential and small commercial installations.
  • Served as the assistant residential lead tech to a soon to be retired gentleman and was to take his place.
  • One of the first to volunteer and start the high volume commissioned installer program in this office.
  • Soon all residential installers were converted from hourly to high volume due to our success.
  • Whe only installer in this office who could install and service military's USAA customers.
  • Trained all newly hired installers.
1989 to 02/1991 Security & Electronics United States Navy Physical Security | City, STATE,
  • Job duties included the responsibility for physical security and legal compliance aboard naval submarines, bases, and some surface vessels.
  • Served in Charleston, South Carolina, Roosevelt Rhodes, Puerto Rico, and Scotland performing these duties.
  • Worked closely with a SEAL team aboard a submarine while performing anti-terrorism training and tactics.
to High Volume Installer, USAA Dedicated Technician ADT Security Systems | City, STATE,
  • I served as one of the many high volume commissioned installers in this office.
  • I averaged two to three installs a day.
  • I was one of the only two technicians who could install USAA customer installations.
Education
Expected in Technical Training in Alarm Field | Carbon High School, , Utah GPA:

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Resume Overview

School Attended
  • Carbon High School
Job Titles Held:
  • Installation, Sales, and Service
  • Lead Tech, Tech Support, USAA Dedicated, Inspect
  • Assistant Lead Tech, High Volume Installer, Trai
  • Security & Electronics
  • High Volume Installer, USAA Dedicated Technician
Degrees
  • Technical Training in Alarm Field