Highly enthusiastic customer service professional with 5 years client interface experience. Personable and responsible with 12 years in customer service experience. Solid team player with upbeat, positive attitude.
Adaptive team player
Energetic work attitude
Seasoned in conflict resolution
Active listening skills
Greeted customers upon entrance and handled licensing documents
Assisted customers over the phone, booking corporate travel reservations, products, promotions and orders.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Inspections Operator09/2011 to CurrentEEP Quality GroupRochester, NY
Inspection and sorting large quantities of parts for defects and contamination for 3rd party companies.
Assembly of parts/merchandise quickly and efficiently.
Trained newly hired employees, ensuring thorough and accurate process
Enumerator/Crew Leader Assistant04/2010 to 09/2010U.S. Census BureauRochester, NY
Conducted interviews with residents in assigned areas by following guidelines and confidentiality laws.
Explained the purpose of the census interview, answered residents' questions, elicited information and recorded census data on required forms.
Assisted Crew Leader, ensuring completed work, according to procedures and schedules.
Met with enumerators, assigning work and reviewing paperwork for accuracy.
Reviewed daily payroll forms for accuracy and completeness and submitted to assigned contact.
Lunch Room Monitor04/2008 to 06/2011Greece Central School DistrictRochester, NY
Supervise school-aged children during lunch periods and resolving minor behavior issues.
Ensuring the safety of all children and enforcing rules, in accordance with district policies.
Report injuries, accidents, illnesses or discipline problems to appropriate authority immediately.