Team player capable of interacting with customers from diverse cultures and backgrounds. Years of experience adapting style to the needs of the customer/patient/student. Strong interpersonal skills, with a proven history of cultivating strong customer/patient/student rapport to provide the best care of any and all needs. Nominated for BEE award through Billings Clinic for excellent patient care in first 6 months as a CNA. Promoted to lead tutor within first year of tutoring, with an ongoing record of excellence among coworkers at my current position.
Skills
Efficient and Reliable Team Player
Setting Goals and completing them in a timely manner
Performance Monitoring
Sales
Sales Goals
Client Needs Assessment
Guest Services
Account Management
Professional Telephone Voice
Customer Complaint Resolution
Quality Management
Work History
06/2019 to Current
Inside Sales RetentionCreekview Health Center – Pleasanton, CA,
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Collected information on sales and service issues to provide effective resolutions.
Regularly surpassed sales and retention targets while keeping call times within acceptable range.
Maintained friendly and professional customer interactions at all times.
08/2018 to 06/2019
CNA Allegheny Health Network – Butler, PA,
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Transported patients between rooms and appointments or testing locations.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
01/2018 to 08/2018
Environmental Services HousekeeperPuc National – San Fernando, CA,
Cleaned and prepared rooms between patients, hallways, and all other areas of the hospital, using aseptic technique to prevent infections and cross-contamination.
Maintained and organized all areas of the hospital, including patient rooms, hallways, and nurses stations.
Reported any maintenance concerns to appropriate staff.
Used time management skills to accomplish all tasks necessary in a quick and thorough manner.
Disposed of trash and recyclables each day to avoid waste buildup.
Transported cleaning products and equipment to and from utility rooms.
Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
Removed waste paper and other trash from premises to designated area.
Engaged with patients in positive and professional manner to promote satisfaction.
Cleaned public bathrooms with sanitizing products to prevent spread of germs and reduce likelihood of illness.
Swept and washed all hard surface floors.
Cleaned and changed bedspreads, blankets and mattresses.
08/2015 to 01/2018
Lead TutorMontana State University Billings – City, STATE,
Conducted tutorial services for students to provide academic support in math, chemistry, psychology, and writing.
Interacted with students and co-workers to build support networks and enhance student success
Spearheaded group tutoring sessions to help students struggling in similar areas.
Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
Created special handouts, study guides and assessments to evaluate and boost student knowledge.
Applied effective learning strategies to improve students' study skills and retention.
Assisted students with daily homework tasks by uncovering and removing obstacles to success.
Tutored struggling, average and advanced students in math, chemistry, psychology, and writing course materials.
Educated students on strategies for effective studying, note taking and test taking.
Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
Participated in training classes to improve tutoring practices and learn new tutoring techniques.
Motivated students towards learning and studying to build self-confidence and reduce anxiety of failure.
Education
Expected in
Associate of Science: Nursing Montana State University - Billings - Billings, MT GPA:
Expected in 2018
: Certified Nursing Assistant Lincoln Center - Billings, MT GPA:
Expected in 2015
GED: Lincoln Center - Billings, MT GPA:
Graduated with honors.
Accomplishments
Nominated for BEE award
Nominated by patients for BEE award at Billings Clinic Hospital for providing excellent patient care.
Promoted to Lead Tutor
Received promotion to Lead Tutor in my first year of tutoring due to excellent student feedback on my performance.
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