Inside Sales Retention resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Team player capable of interacting with customers from diverse cultures and backgrounds. Years of experience adapting style to the needs of the customer/patient/student. Strong interpersonal skills, with a proven history of cultivating strong customer/patient/student rapport to provide the best care of any and all needs. Nominated for BEE award through Billings Clinic for excellent patient care in first 6 months as a CNA. Promoted to lead tutor within first year of tutoring, with an ongoing record of excellence among coworkers at my current position.

  • Efficient and Reliable Team Player
  • Setting Goals and completing them in a timely manner
  • Performance Monitoring
  • Sales
  • Sales Goals
  • Client Needs Assessment
  • Guest Services
  • Account Management
  • Professional Telephone Voice
  • Customer Complaint Resolution
  • Quality Management
Work History
06/2019 to Current
Inside Sales Retention Creekview Health Center Pleasanton, CA,
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Collected information on sales and service issues to provide effective resolutions.
  • Regularly surpassed sales and retention targets while keeping call times within acceptable range.
  • Maintained friendly and professional customer interactions at all times.
08/2018 to 06/2019
CNA Allegheny Health Network Butler, PA,
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Transported patients between rooms and appointments or testing locations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
01/2018 to 08/2018
Environmental Services Housekeeper Puc National San Fernando, CA,
  • Cleaned and prepared rooms between patients, hallways, and all other areas of the hospital, using aseptic technique to prevent infections and cross-contamination. 
  • Maintained and organized all areas of the hospital, including patient rooms, hallways, and nurses stations.
  • Reported any maintenance concerns to appropriate staff.
  • Used time management skills to accomplish all tasks necessary in a quick and thorough manner.  
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Transported cleaning products and equipment to and from utility rooms.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Removed waste paper and other trash from premises to designated area.
  • Engaged with patients in positive and professional manner to promote satisfaction.
  • Cleaned public bathrooms with sanitizing products to prevent spread of germs and reduce likelihood of illness.
  • Swept and washed all hard surface floors.
  • Cleaned and changed bedspreads, blankets and mattresses.
08/2015 to 01/2018
Lead Tutor Montana State University Billings City, STATE,
  • Conducted tutorial services for students to provide academic support in math, chemistry, psychology, and writing.
  • Interacted with students and co-workers to build support networks and enhance student success
  • Spearheaded group tutoring sessions to help students struggling in similar areas.
  • Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
  • Created special handouts, study guides and assessments to evaluate and boost student knowledge.
  • Applied effective learning strategies to improve students' study skills and retention.
  • Assisted students with daily homework tasks by uncovering and removing obstacles to success.
  • Tutored struggling, average and advanced students in math, chemistry, psychology, and writing course materials.
  • Educated students on strategies for effective studying, note taking and test taking.
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Participated in training classes to improve tutoring practices and learn new tutoring techniques.
  • Motivated students towards learning and studying to build self-confidence and reduce anxiety of failure.
Expected in
Associate of Science: Nursing
Montana State University - Billings - Billings, MT
Expected in 2018
: Certified Nursing Assistant
Lincoln Center - Billings, MT
Expected in 2015
Lincoln Center - Billings, MT
  • Graduated with honors.
  • Nominated for BEE award

                 Nominated by patients for BEE award at Billings Clinic Hospital for providing excellent patient care.

  • Promoted to Lead Tutor 

                 Received promotion to Lead Tutor in my first year of tutoring due to excellent student feedback on my performance.

  • First Aid Certification
  • Certified Nurses Aide
  • BCLS Certification

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Resume Overview

School Attended

  • Montana State University - Billings
  • Lincoln Center
  • Lincoln Center

Job Titles Held:

  • Inside Sales Retention
  • CNA
  • Environmental Services Housekeeper
  • Lead Tutor


  • Associate of Science
  • GED

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