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Inside Sales Representative Estimator Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Outstanding at building and maintaining customer relationships.

Affiliations & Hobbies

Awarded Club Soccer Player of the Year in my time with Shippensburg University's Men's Club Soccer Team in 2017.

Acted as a Training Coach and Mentor for younger students joining the team.

Passionate and talented writer, particularly in the genres of nonfiction and education.

Skills
  • Proficient in Microsoft Office
  • Persuasive negotiator
  • Team Leadership
  • Database Management
  • Personable and Intuitive
  • Networking and Marketing Enthusiast
  • Compelling presentations
  • Exceptional Customer Service
  • Literate in Spanish
Work History
05/2019 to 03/2020 Inside Sales Representative & Estimator Monarch Casino Black Hawk | Black Hawk, CO,
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with a variety of customers.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Answered average of thirty to forty incoming customer calls daily.
  • Utilized digital and telephone approaches to generate sales leads.
  • Emphasized product features based on analysis of customers' needs.
  • Managed and recorded all leads from outbound telephone marketing.
11/2016 to 06/2019 Server & Expeditor Jccs Of North America | Columbus, OH,
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
  • Greeted and maintained relationships with regular customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
05/2017 to 06/2018 Server Shift Leader Marsh Road Diner | City, STATE,
  • Managed other servers' work schedules, assigned tables and enforced daily "side work" to be done by each server in an effort to maintain cleanliness and organization within the kitchen
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons
  • Greeted and maintained relationships with regular customers
05/2014 to 08/2014 Camp Counselor Centreville Layton School | City, STATE,
  • Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers
  • Implemented recreational activities such as team sports and swimming lessons to promote campers' physical health and encourage teamwork skills development
  • Followed established emergency procedures to enable best possible resolution of incidents
  • Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks
  • Transported and escorted program participants to and from activities and on field trips
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers
  • Resolved conflicts that arose between campers by deescalation and verbal discourse
Education
Expected in 05/2016 High School Diploma | Unionville High School, Kennett Square, GPA:
Expected in No Degree | Biology Shippensburg University, Shippensburg, GPA:

Took time off of my undergraduate degree to pursue fulltime work at Door & Gate USA. I have every intention of transferring to an online education program to complete my undergraduate this winter 2020/21.

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Resume Strength

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  • Target Job
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Resume Overview

School Attended
  • Unionville High School
  • Shippensburg University
Job Titles Held:
  • Inside Sales Representative & Estimator
  • Server & Expeditor
  • Server Shift Leader
  • Camp Counselor
Degrees
  • High School Diploma
  • No Degree

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