Inside Sales Representative Resume Example
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INSIDE SALES REPRESENTATIVE
Professional Summary
Detail-oriented professional promoting expertise in supply chain planning. Confident Procurement Specialist knowledgeable in managing vendor relations, tracking products and the methods needed to obtain the best pricing. Experienced Inside Sales with over 14 years of experience in Oil & gas. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
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Work History
Inside Sales Representative, 03/2013 to 05/2020
Glass Doctor - Norcross – Warren , MI
Glass Doctor - Norcross – Warren , MI
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Maintained friendly and professional customer interactions at all times.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Answered average of 30 incoming customer calls daily.
- Developed and deepened customer relationships to drive revenue growth.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Answered customers' questions regarding products, prices and availability.
- Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
- Performed yearly store audits in collaboration with managers, designers and sales associates to provide feedback.
- Drafted and delivered bid invitations to supplier firms.
- Oversaw inventory control, accounting and supply reports.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Inside Counter Sales, 03/2007 to 02/2013
Lkq – Wilmington , NC
Lkq – Wilmington , NC
- Worked with new and existing customers to understand needs and provide correct and exceptional service.
- Transported necessary materials to customer locations in timely manner.
- Maintained excellent attendance record, consistently arriving to work on time.
- Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
- Closed out existing contracts after verifying receipt of contractual deliverables.
- Managed and maintained synchronization of supply chains for procurement of goods and services.
- Reviewed and analyzed forecast data to determine and address inventory needs.
- Completed physical inventory counts quarterly and annually.
- Maintained and organized inventory receipts and efficiently processed changes to reduce process lags.
- Addressed customer complaints and requests by resolution or escalation.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
Lease Operator, 03/2002 to 02/2007
Diamondback Energy – Garden City , TX
Diamondback Energy – Garden City , TX
- Tested wells to determine production rates, identified problems and implemented corrective actions.
- Performed cleaning, repair and maintenance activities to keep equipment functional and safe.
- Collaborated with roustabouts and related service employees to managing daily operations and repair needs.
- Maintained efficient systems to meet daily goals for gas, oil and water production.
- Maintained excellent attendance record, consistently arriving to work on time.
Assistant Manager, 10/1999 to 03/2002
National Church Residences – Waverly , OH
National Church Residences – Waverly , OH
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Coached team on effective upselling and cross-selling methods.
- Monitored employee performance and developed improvement plans.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Communicated with managers of other departments to maintain transparency.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Education
High School Diploma: 04/1987
Roswell High School - City, State
Roswell High School - City, State
No Degree: TelecommunicationsMidland College - City, State
Certifications
Conflict ResolutionTime ManagementLeadershipLoyalForklift Certified (Propane &Diesel)
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Resume Overview
School Attended
- Roswell High School
- Midland College
Job Titles Held:
- Inside Sales Representative
- Inside Counter Sales
- Lease Operator
- Assistant Manager
Degrees
- High School Diploma : 04/1987
No Degree : Telecommunications
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