Inside Sales Representative resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

5+ years experience as a quality assurance consultant in the field of software testing. 3 years experience working on SAP system. I also have hands on experience on testing expertise of client/server application. I enjoyed working in a team environment and prepared to take on new challenges.

  • Understanding of software testing life cycle (STLC) including requirements analysis, test strategy preparations, test plan development, test case creation.
  • Execute SAP Operational Tasks, prepare, and install SAP applications on company servers.
  • Good verbal and written communication skills, Organization, Project management and problem solving skills. A fast learner, detail oriented, dedicated team player with a strong work ethic, Positive attitude, and open to learning new things.
  • Strong Communication skills and good experience in working in stressful team environment, and with a good planning, analytical and problem solving skills, can also carry out tasks independently.
Work History
Inside Sales Representative / IT Technician, 02/2018 to Current
Abbvie, IncMadison, NJ,

Responsibilities: Developed friendly communication with customers to facilitate open discussion of needs and how GF products could fill those needs.

  • Diagnose, repair and maintain hardware and software components to ensure the smooth running of computer systems. Learn about GF products to have strong Knowledge in order to answer customer questions and develop creative ways of meeting customer needs within scope of existing product offerings.
  • Resolved customer questions and complaints. Ensured quality and enhanced customer satisfaction. Collaborated with vendor representatives and company customers to set up optimal delivery schedules. Prioritized daily workflows, including over 50 inbound calls, quotes and sales-related inquiries.
  • Answered customers' questions regarding products, prices and availability. Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Sr. QA Analyst, 06/2015 to 02/2018
Genuine Parts CompanySpringfield, MA,

Project Description:

  • Worked with Automation Team to prepare test cases for automation
  • Provided daily and weekly status of Quality assurance activities to upper management
  • Educated end-users on various uses of software and how to optimize general use
  • Ran test scripts using ALM (Application Lifecycle Management). Worked with testing team to identify actual defects. Logged Defect and worked with developers in resolving system defects
  • Proposed development and testing improvements to positively impact usability, function and performance.
QA Analyst, 01/2013 to 05/2015
Genuine Parts CompanySpringfield, VA,

Environment: Waterfall and Agile, Defect Tracking System, HP Quality Center, Excel, MS Word, MS PowerPoint and MS Visio.


  • Developing test processes and approaches according to standards
  • Document functional and regression test plans.
  • Executing Test Cases using ALM, worked with team to strategically plan testing activities. Create test cases for multiple scenarios in Excel. Worked with developers in resolving system defects
  • Follow up with developers on issues that were causing problems in testing in QA environment
QA Analyst, 06/2009 to 01/2013
Allstate InsuranceCity, STATE,

Environment: HP Quality Center, Web Services

Responsibilities/Project Description:

  • Worked as a QA tester for Allstate window based application. This is an Insurance Information System, which gives online quote for the customer Auto, Home and Life Insurance in different States of USA
  • Involved in Analyzing Business Requirements, Functional Requirements and Technical Requirements documents
  • Performed End-to-End testing for Electronic claim submission application
  • Execute manual test cases
  • Used Quality Center to prepare/Manage Requirements Traceability Matrix, Test cases and Reports.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Collaborated with developers and product owners to stay current on product features and intended functionality.
  • Operating System: SQL Server, MS Access Browsers Internet Explorer, Firefox, Chrome, Safari Software Application MS Word, Excel, PowerPoint, Outlook.
  • Great Customer Service skills, tenacious follow-up
  • Order management, product and Service Sales
  • Excellent Time Management and goal Setting
Bachelor of Science: B.S .Information System , Expected in 05/2015
St. Cloud State University - St. Cloud, MN

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Resume Overview

School Attended

  • St. Cloud State University

Job Titles Held:

  • Inside Sales Representative / IT Technician
  • Sr. QA Analyst
  • QA Analyst
  • QA Analyst


  • Bachelor of Science

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