Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. With over six years experience in a fast-paced, team-based environment. Maintained a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Professional and friendly, Careful and active listener, Creative problem solving, Multi-tasking, General computer skills, Ability to learn quickly, Excellent communication, Time management and organizational skills
Ferguson EnterprisesHampton, VAInside Sales Representative06/2015 to 07/2016
Interacted with customers via email, fax and phone to handle pricing, questions and other request
Supported the Outside Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
CarmaxNewport News, VACustomer Service Advisor02/2012 to 05/2016
Investigates and resolves customer inquiries and complaints in a timely and empathetic manner.
Serves as the main liaison between the customers, management and sales team.
Process retail and warranty invoices and submit claims to extended warranty services.
CarmaxNewport News, VAOperator01/2011 to 02/2012
Answered basic service department questions, scheduled service appointments and routed customers calls to the appropriate party.
Audited all sublet invoices to ensure they were processed and resolved per companies guidelines.
J C PenneyNewport News, VASales Associate11/2009 to 12/2011
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Maintained knowledge of current sales and promotions, policies regarding payment, exchanges and security practices.