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Inside Sales Representative Resume Example

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INSIDE SALES REPRESENTATIVE
Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication, negotiating, leadership and management. Bringing 10+ years of related experience. Driven to provide superior customer service and superior customer relations. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Skills
  • Sales and marketing
  • Social media
  • Scripting expertise
  • Customer contact
  • Persuasive negotiator
  • Sales expertise
  • Relationship Building
  • New Business Development
  • Analytical problem solver
  • Verbal and written communication
  • Staff Management
  • Decisive
  • Empowers high-performing sales teams
  • Customer Relations
Work History
01/2019 to 02/2020Inside Sales RepresentativeResort Vacation Incorporation | Irving, TX
  • Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations
  • Reached and exceeded monthly sales quotas and preset personal performance goals
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales
  • Answered customers' questions regarding products, prices and availability
  • Maintained friendly and professional customer interactions at all times
  • Achieved over 200k in new business during each quarter, with the avg sale only being 5k
  • Ranked #2 out of 100+ sales reps in department company wide in 2019
  • Won "Top Rep of the Month" 3 out of 12 months in 2019
  • Mentored less-experienced coworkers in timeshare industry sales techniques and customer service practices
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
10/2017 to 01/2019Senior Sales ConsultantRoofing Tyler TX Inc. | Tyler, TX
  • Exceeded $750,000 in business for 2019
  • Generated new business through effective prospecting, telemarketing, territory planning and relationship building
  • Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships
  • Monitored and managed staff performance to ensure attainment of target metrics both individually and team unit
  • Utilized Acculynx and HailRecon systems to track activities and set appointments and manage territory
  • Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully
  • Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes
  • Created sales presentations to highlight product benefits and enhanced bottom-line profits
04/2014 to 08/2017Service AdvisorClassic Toyota | Tyler, TX
  • Pleasantly greeted customers and asked open-ended questions to better determine needs
  • Suggested add-on services that would be helpful to customers and improve bottom line
  • Trained new personnel regarding company operations, policies and services
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
  • Managed technicians and scheduled their workload
  • Entered orders into Era-Ignite computer database system
  • Maintained up-to-date knowledge of product and service changes
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
  • Provided basic technical support for clients on wide range of Toyota company products
  • Investigated and resolved customer inquiries and complaints quickly for all service staff
10/2012 to 03/2014Outside Sales RepresentativeSilverleaf Resorts Inc. | Flint, TX
  • Developed top-tier negotiating skills and turned customer objections into sales opportunities.
  • Guided sales prospects on resort property tours and followed up with targeted sales presentations.
  • Reached or exceeded quarterly sales quotas and preset personal performance goals.
  • Participated in onsite and webinar-based sales trainings and attended daily sales meetings.
  • Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
  • Conferred with existing and potential customers to assess requirements and propose optimal upgrade solutions.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
05/2009High School DiplomaBrock High School, Brock, TX
Tarleton State University, Stephenville, TX

College course work completed in Business Administration And Management.

Mass CommunicationsTyler Junior College, Tyler, TX

College course work completed in Mass Communication and Business Management.

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Resume Overview

Companies Worked For:

  • Resort Vacation Incorporation
  • Roofing Tyler TX Inc.
  • Classic Toyota
  • Silverleaf Resorts Inc.

School Attended

  • Brock High School
  • Tarleton State University
  • Tyler Junior College

Job Titles Held:

  • Inside Sales Representative
  • Senior Sales Consultant
  • Service Advisor
  • Outside Sales Representative

Degrees

  • 05/2009 High School Diploma
    Mass Communications

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