Inside Sales Representative resume example with 11+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
I have been in the building materials delivering business for nearly 20 years. I started out as a helper on a truck and then work my way up in the company to an inside sales representative. I am very motivated and proud of my work . I am very dependable and miss very few days. I am well educated on the delivery process as I have done it for years myself.
Skills
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Experience
Inside Sales Representative, 01/2019 - Current
Syneos Health, Inc – Reno, NV,
Syneos Health, Inc – Reno, NV,
- Negotiated prices, terms of sale and service agreement to close transactions.
- Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
- Investigated sales and service issues to provide successful resolutions.
- Coordinated work of sales team and motivated performance to surpass quotas.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Maintained detailed account records and contact logs to facilitate sales process.
- Employed mathematical skills to calculate purchase, negotiate price and draft contract.
- Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback.
- Leveraged interpersonal skills to conduct successful business-to-business telephone sales.
Dispatcher , 07/2010 - Current
Emcor Group, Inc. – Chino, CA,
Emcor Group, Inc. – Chino, CA,
- Tracked all changes in computer system to keep records current and accurate.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Supervised driver dispatching, route planning and vehicle tracking for over 15 drivers and warehouse staff.
- Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
- Reported delays, accidents or other traffic and transportation situations.
- Oversaw investigation and resolution of customer and vendor issues.
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
- Managed shipment billing, receipts, packing slips, drivers' load manifest sheets and logbooks.
- Communicated with customers, vendors, shippers and internal staff members to verify current status and schedule delivery dates.
- Supported customers reactively by creating, confirming, revising and canceling reservations to meet changing needs.
- Directed and monitored cargo loading and unloading, verifying good condition and proper storage destination.
- Coordinated and tracked extensive paperwork and electronic data related to logistics and material movement in present, past and future.
- Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit.
- Monitored shipment trailer weights and kept loads within legal and practical limits.
- Organized, controlled, expedited and tracked freight and personnel movement to support manufacturing processes.
- Maintained expert knowledge of freight regulations and laws and verified strict compliance.
CDL Driver, 07/2010 - Current
Beacon Roofing Supply, Inc. – Rockland, MA,
Beacon Roofing Supply, Inc. – Rockland, MA,
- Kept vehicles in good operating condition with thorough inspections and basic maintenance.
- Maintained safe driving habits to protect property and general public on roadways.
- Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Planned routes using personal knowledge and GPS mapping software to optimize strategies.
- Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
- Loaded, balanced and secured product to safely transport goods.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Loaded and unloaded freight, paying special attention to fragile items and carefully security every load for optimal protection and balance.
- Coordinated shipping papers, customer documents and daily logs to maintain accurate records.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
Education and Training
High School Diploma: , Expected in 05/2002
West Orange High School - Winter Garden, FL
West Orange High School - Winter Garden, FL
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Resume Overview
School Attended
- West Orange High School
Job Titles Held:
- Inside Sales Representative
- Dispatcher
- CDL Driver
Degrees
- High School Diploma
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