Inside Sales Representative resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I have been in the building materials delivering business for nearly 20 years. I started out as a helper on a truck and then work my way up in the company to an inside sales representative. I am very motivated and proud of my work . I am very dependable and miss very few days. I am well educated on the delivery process as I have done it for years myself.

  • Regional sales and support
  • Cold calling expertise
  • Consultative sales approach
  • Telephone sales
  • Dependable
  • Solution coordination
  • Clear and articulate phone manner
  • Excellent time management
  • Service prioritization
  • Driven
  • Cheerful and energetic
  • Strong sales-closer
  • Key relationship management
  • Organized and meticulous
  • Analytical problem solver
  • Exceptional customer service
Inside Sales Representative, 01/2019 - Current
Syneos Health, Inc Reno, NV,
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
  • Investigated sales and service issues to provide successful resolutions.
  • Coordinated work of sales team and motivated performance to surpass quotas.
  • Liaised between outside sales representatives and accounts to optimize customer service.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Maintained detailed account records and contact logs to facilitate sales process.
  • Employed mathematical skills to calculate purchase, negotiate price and draft contract.
  • Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback.
  • Leveraged interpersonal skills to conduct successful business-to-business telephone sales.
Dispatcher , 07/2010 - Current
Emcor Group, Inc. Chino, CA,
  • Tracked all changes in computer system to keep records current and accurate.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Supervised driver dispatching, route planning and vehicle tracking for over 15 drivers and warehouse staff.
  • Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
  • Reported delays, accidents or other traffic and transportation situations.
  • Oversaw investigation and resolution of customer and vendor issues.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Managed shipment billing, receipts, packing slips, drivers' load manifest sheets and logbooks.
  • Communicated with customers, vendors, shippers and internal staff members to verify current status and schedule delivery dates.
  • Supported customers reactively by creating, confirming, revising and canceling reservations to meet changing needs.
  • Directed and monitored cargo loading and unloading, verifying good condition and proper storage destination.
  • Coordinated and tracked extensive paperwork and electronic data related to logistics and material movement in present, past and future.
  • Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit.
  • Monitored shipment trailer weights and kept loads within legal and practical limits.
  • Organized, controlled, expedited and tracked freight and personnel movement to support manufacturing processes.
  • Maintained expert knowledge of freight regulations and laws and verified strict compliance.
CDL Driver, 07/2010 - Current
Beacon Roofing Supply, Inc. Rockland, MA,
  • Kept vehicles in good operating condition with thorough inspections and basic maintenance.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Planned routes using personal knowledge and GPS mapping software to optimize strategies.
  • Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
  • Loaded, balanced and secured product to safely transport goods.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Loaded and unloaded freight, paying special attention to fragile items and carefully security every load for optimal protection and balance.
  • Coordinated shipping papers, customer documents and daily logs to maintain accurate records.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
Education and Training
High School Diploma: , Expected in 05/2002
West Orange High School - Winter Garden, FL

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Resume Overview

School Attended

  • West Orange High School

Job Titles Held:

  • Inside Sales Representative
  • Dispatcher
  • CDL Driver


  • High School Diploma

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