Results-oriented Sales Representative with more than 10 years of progressive experience in quota-driven environments. Driven, proactive and innovative marketer highly proficient in managing high call volumes and lead loads.
After sales support
Established track record of exceptional sales results
Sales force training
Clear and articulate phone manner
Excellent communication skills
Persuasive communication expertise
Accomplished in relationship selling
Call Center - Inbound and outbound
Outside Business to Business Sales
Software includes, JDE, Lotus notes, Outlook, CRM Sales-force, SAP
LenovoOctober 2011 to CurrentInside Sales Rep Lenovo Morrisville, NC
Implemented a consultative selling approach on all inbound calls.
Utilize JDE order entry - SAP - ECC - CRM Salesforce - Outlook - Lotus notes and other web based tools Managed loyal customer base.
Provide quotes for small business accounts and consumers.
Upsold add-on services to existing customers
Close Sales - Exceeded sales quotas
CTGJune 2011 to October 2011Inside Sale Rep CTG Morrisville, NC
Assisted new and existing customers by discussing how their needs could be met with specific products and services.
Quoted prices, credit terms and other bid specifications.
Negotiated prices, terms of sales and service agreements.
Contracted position at Lenovo.
Achieved full-time position at Lenovo.
Local EdgeJuly 2010 to February 2011Multi Media Specialist Columbia, SC
Outside business to business advertising sale.
Answered customers' questions regarding products, prices and availability.
Emphasized product features based on analysis of customers' needs.
Quoted rates, made proposals in person, via telephone, fax, and email.
Up sold and maintained existing customer accounts.
Conducted business to business telephone sales.
Responded to all customer inquiries in a timely manner.
NORC September 2009 to January 2010Field Interviewer Chicago, IL. SC.
Accurately gathered and entered data from respondents.
Administer scientifically developed questionnaires
Maintained and protected respondents identity and confidentiality
Located and gained cooperation of difficult respondent
Magnum PublicationJune 2009 to September 2009Advertising Sales Agent Columbia, SC
Identified prospective customers using lead generating methods and performing an average of 80 cold calls per day.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Business to business customer development.
Educated customers on benefits of advertising and marketing.
Generated and implemented daily sales plans.
Comfort Inn and SuitesOctober 2008 to March 2009Front Desk Clerk Camden, SC
Issued room keys and escort instructions to bellhops.
Kept records of room availability and guests' accounts, manually or using computers.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Recorded guest comments or complaints, referring customers to managers as necessary. Checked customers in and out.
BellSouth/AT&TFebruary 2003 to March 2008Inside sales and Service Representative Columbia, SC.
Recommended and helped customers select products based on their needs.
Confirmed that appropriate changes were made to resolve customers' problems.
Informed customers about sales and promotions in a friendly and engaging manner. Sold complete line of AT&T products, cell phone, home phone, cable and accessories and services.
Explained customers billing and accepted payments.
Effectively worked to resolve customer complaints and concerns.
Aiea High High School Diploma: High school related courseworkAiea, Hawaii, US
Emphasis in Sales, Marketing, and Business Management.
Information Processing, Computer applications
Central Carolina Technical CollegeInformation Technology CertificateSumpter, SC, USMarketing and Advertising, Communications, Coursework in Public Relations and Public Speaking, Coursework in Finance and Accounting,Coursework in Organizational Behavior, Microsoft Office Applications, Coursework in Administrative Technology,Business Writing Coursework